User Guide

Nokia Customer Care Service Software Instructions
Company Confidential RH-21
Issue 2 07/2004  2004 Nokia Corporation. Page 5
Phoenix User’s Guide
Introduction
This section briefly describes how to install the Phoenix software and includes some
basic information on how to use the program. For more detailed information, please refer
to the Phoenix Help files. Each feature in Phoenix has its own Help function, which can
be activated while running the program.
Setting up Phoenix
1 Download the latest release. Please contact your regional Customer Care Solu-
tions contact for information on where to download the latest release.
2 Install Phoenix by executing the Phoenix installation package and follow the
instructions on the screen.
Note: In some products, the setup may require you to reboot the computer. In either case, the setup
will register Phoenix components. This process can take several minutes.
3 Download the latest data packages for the products you will be using.
By default, the program files are stored under C:\Program Files\Nokia\Phoenix
The Phoenix program has been built using component architecture. This means that the
actual program is very small and most of the program’s functionality is divided into
dynamically loaded modules (DLLs).
The data packages will create product-specific directories under the installation direc-
tory.