User Guide

Nokia Customer Care Service Software Instructions
Company Confidential RH-21
Issue 2 07/2004  2004 Nokia Corporation. Page 3
Contents
Page No
Phoenix User’s Guide .................................................................................................... 5
Introduction ..................................................................................................................5
Setting up Phoenix .......................................................................................................5
HW requirements for using Phoenix ...........................................................................6
Installing Phoenix ........................................................................................................6
Uninstalling Phoenix ...................................................................................................6
Data Packages ..............................................................................................................7
Starting a session .........................................................................................................7
Concepts .................................................................................................................... 7
Selecting a connection............................................................................................... 7
Selecting a product .................................................................................................... 7
Phoenix environment................................................................................................. 8
Using components ..................................................................................................... 8