User Guide

CC Technical Documentation Service Software Instructions
RM-11
Issue 1 02/2004 ©2004 Nokia Corporation Confidential Page 5
Installation Instructions
Use the following steps to install Phoenix:
1. Insert the CD into the computer.
2. Navigate to the CD-ROM drive, and double-click the Phoenix software package.
3. Follow the on-screen prompts.
4. Reboot the computer when the installation is complete.
Software Support Bundles
The Phoenix installation is auto-executable. You must obtain Software Support Bundles
to load software upgrade files to customer-specific phone models. These bundles are
created by Nokia Customer Care (CC) and made available by Nokia After Market Services
(AMS) on the Partners Web Page http://americas.partners.nokia.com. This Web page is
password-controlled; if you have not registered as a user, contact Nokia Central Service
in Melbourne, Florida.
Similar to the Phoenix installation, these Software Support Bundles are InstallShield
executable packages. Double-click on the package and it will install automatically.
No rebooting of the computer is required.
Starting a Phoenix Session
Concepts
When referring to Phoenix, Product is the cellular phone attached to the computer.
Specifically, it is the particular type of phone.
Connection is the type of cable used to attach the phone and the port on the computer
where it is attached. Refer to the Service Tools chapter for additional information.
The first time Phoenix is used, certain connection configurations must be made.
Subsequent uses will rely on these selections and they will not need to be made again.