User Guide

ISSUE 1 09/2004 COMPANY CONFIDENTIAL 9

RH-59/60

Nokia Customer Care

Phoenix Service SW

■ Before installation

• Check that a Dongle is attached to the parallel port of your computer .

• Download the installation package/application file produced in wk 33, 2004 or

higher version (e.g. phoenix_service_sw_a13_2004_08_5_42.exe) to your com-

puter (eg C:\TEMP)

• Close all other programs

• Run the application file produced in wk 33, 2004 or higher version (e.g.

phoenix_service_sw_a13_2004_08_5_42.exe) and follow the instructions on the

screen

• Administrator rights may be required to be able to install Phoenix depending on

the Operating System

• If uninstalling or rebooting is needed at any point, you will be prompted by the In-

stall Shield program.

If at any point during installation you get this message, Dongle is not found and installation can´t

continue.

Possible reasons may be defective or too old PKD-1Dongle (five digit serial number Dongle

when used with FPS-8 Prommer) or that the FLS-4S POS Flash Dongle is defective or power

to it is not supplied by external charger.

Check the COM /parallel ports used first! After correcting the problem Installation can be re-

started.