Nokia Customer Care 2118 (RH-77) Mobile Terminal Service Software Instructions Issue 01 04/2005 Company Confidential ©2005 Nokia Corporation
118 (RH-77) Service Software Instructions Nokia Customer Care Contents Page Introduction ..................................................................................................................................................... 3 Hardware and Operating System Requirements ................................................................................ 3 Phoenix Service Software....................................................................................................................
2118 (RH-77) Service Software Instructions Nokia Customer Care Introduction You must obtain software support bundles (SSBs) to load software upgrade files to customer-specific mobile terminal models. The SSBs are InstallShield executable packages. Double-click on the package, and the software installs automatically. No rebooting of the computer is required.
2118 (RH-77) Service Software Instructions Nokia Customer Care Phoenix Service Software Before You Begin Before you installing Phoenix, ensure the following: • Uninstall any previous versions of Phoenix that exist on the machine. See "Uninstalling Service Software" on page 9. • If the computer supports administrator rights, ensure that access is enabled for the user performing the Phoenix installation. • Phoenix requires the complete Phoenix installation package, which is around 30 MB.
2118 (RH-77) Service Software Instructions Nokia Customer Care 2. Click Add to create a new connection. Figure 2: Manage Connection dialog box 3. Choose either Wizard or Manual on the Select mode dialog box. • Wizard allows Phoenix to auto-detect your connection configuration. • Manual allows you to manually select options to create the connection. Figure 3: Select Mode dialog box 4. Click Next. 5.
2118 (RH-77) Service Software Instructions Nokia Customer Care Scanning for a Product Many Phoenix features are product specific. At the beginning of a session, you must configure Phoenix for the product on which you are working by opening the File menu and clicking Scan Product. Phoenix automatically scans for the product and selects the necessary configurations. The status bar at the bottom indicates the product type. Using Components Phoenix tasks are managed by specific software components.
2118 (RH-77) Service Software Instructions Nokia Customer Care Diego Service Software Before You Begin Before installing Diego, ensure the following: • Uninstall previous versions of Diego from the computer. See "Uninstalling Service Software" on page 9. • If the computer supports administrator rights, ensure that access is enabled for the user performing the installation. • Diego requires the complete Diego installation package, which is around 25 MB.
2118 (RH-77) Service Software Instructions Nokia Customer Care 4. Select the FLS Virtual port setting. Figure 5: Serial Port tab on the Settings dialog box 5. Click OK. 6. You can now proceed with the normal initiation of a session to scan for the product. Scanning for a Product Many Diego features are product-specific, so at the beginning of a session you must configure Diego for the product on which you are working. You can scan for a product either automatically (default) or manually.
2118 (RH-77) Service Software Instructions Nokia Customer Care Uninstalling Service Software Failure to remove the program properly causes misconfiguration of the computer’s registry. Use the following steps to uninstall Diego or Phoenix service software. 1. Navigate to the computer's Control Panel, which is accessible from the Start button or by double-clicking the My Computer desktop icon. 2. Double-click the Add/Remove Programs icon. 3.
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