User Guide

Nokia Customer Care Service Software Instructions

2115i/2116/2116i (RH-66)

Diego Service Software

Before You Begin

Before installing Diego, ensure the following:

• Uninstall previous versions of Diego from the computer. See "Uninstalling Service

Software" on page 9.

• If the computer supports administrator rights, ensure that access is enabled for

the user performing the installation.

• Diego requires the complete Diego installation package, which is around 25 MB.

•You must install a Nokia dongle on the computer prior to beginning the software

installation. Attach an FLS-4S dongle to either the parallel port or the Universal

Serial Bus (USB) port (if the computer supports USB). You can use an FLS-2D, but

it does not support the new generation DCT-4 version mobile terminals.

• Custom installation is only recommended for experienced users.

• After installation, you must reboot the computer.

Initial Session with Diego and FLS-4S Dongle

You must configure a Virtual Port Connection the first time Diego is launched. During the

installation of the FLS-4S drivers (included in the Diego installation package), a virtual

Common Object Model (COM) port is set to the next available COM port number. Enter

this port selection into the Diego configuration.

Use the following steps to select a port:

1. Disable the port’s auto ping by double clicking on the status box.

Figure 4: Status box area

2. Open the Edit menu, and click Settings.

3. On the Settings dialog box, click the Serial Port tab.

Status box