Installation and Operating Manual

20
malfunctioning, your CPE is malfunctioning, or your
service provider is still processing your payment or
identification records.
If you receive such a message:
1 Make a note of the message’s contents and any error
number that appears.
2 Contact your service provider with this information.
They should be able to resolve the problem for you.
I CAN SUCCESSFULLY CONTACT MY SERVICE
PROVIDER AT HOME, BUT NOT AT WORK OR AT A
FRIENDS HOUSE
You need to repeat the search for a service provider signal
each time you power down your CPE and move it.
If you have not repeated the signal search, do so.
If this does not solve the problem, check with your service
provider to make sure they offer service to the geographic
location from which you are running your CPE.
IF YOU HAVE PROBLEMS GETTING CONNECTED
Contact the electronics or computer store where you
purchased the CPE, or contact your service provider, using
the contact information on the back cover of this guide.