User Manual

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Troubleshooting
Troubleshooting
Power LED is Off
• Check that the AC power adapter is properly plugged into
the electrical outlet and into the Desktop CPE.
• Check that the electrical outlet is working.
A Computer Cannot Log On to the CPE
Check that the Ethernet cable is properly connected to the Desktop
CPE unit and the computer.
Cannot Connect to the Internet
• Check the Desktop CPE connection status from the Web
Interface, refer to the Connection Status section to verify the
connection status.
• If the Desktop CPE connection is down, and the gateway has
not received an IP for more than 5 minutes:
- Re-Run the Setup Wizard.
Additional Troubleshooting Help
• Contact your service provider for additional help.