User's Manual

Troubleshooting
Reviewing the following section may help you diagnose any problems you are
having with the operation or installation of your new mouse. If the problem you
are experiencing is not referred to below, or the suggested solutions do not solve
the problem, please contact our Technical Support staff.
Why isn’t my pointer moving smoothly?
The Optical mouse works on a wide variety of surfaces. Surfaces with teture and/or
pattern features work well with the optical sensor. Examples of problematic surfaces
include mirrors, glass and some half-tone printing surfaces.
Why aren’t the scrolling functions of my mouse working with my
notebook?
On your notebook, you may need to disable the trackball, touchpad, or J-key in the
BIOS and enable the external port in order to successfully use all of your mouse’s
functions.
My USB mouse was not detected by the system and won’t work!
Please check through the below items:
Make sure your USB mouse was completely plugged into the USB port.
Check if the USB port in your system worked properly in the Device Manager
page of System Properties. If there is a circled exclamation point through the
icon it means this universal serial bus controller has some problem. Please try
to remove and install it again or contact the technical support of your PC
manufacturer.
Check the version of your operating system. If you are not running Windows
98, Windows ME, Windows 2000 and Windows XP, please update your
operating system such that the USB device can be enabled.
Make sure that the USB port was enabled in the BIOS setup.
My Wireless Mouse is not responding…!
Please check through the below items:
Make sure to install the batteries with correct polarity in your wireless mouse.
Make sure you have connected the receiver correctly
Make sure the receiver is at least 8 inched (approx. 20cm) away from other
electrical devices such as computers, monitors, printers,etc.
Try establishing communication between the two devices using ID Mode (Refer
to the Battery and Channel ID section).
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