User Manual

policy period has expired from the retailer or distributors and the product is within warranty, the
customer shall
submit a RMA to Nixeus as described below:
• Customer (End User) must submit a RMA request with the product as part of the claim with a written
detai
description of the Product issue allowing Nixues to confirm the same, along with proof of purchase of
the
product (dated receipt).
• The customer must first contact technical support from Nixeus Technical Support at
[e-mail],
who will attempt to assist and remedy the customer in resolving their issues and concern with the
product. If the
product is considered defective or malfunctioning, the Customer (End User) must obtain a Return
Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned RMA Number
assigned by [e-mail].
• After an RMA number is assigned, the defective/malfunctioning product must be packaged securely
in the
original or other suitable shipping package to ensure that it will not be damaged in transit to Nixeus
Technology, Inc. The RMA number must be visibly and clearly marked on the outside of the package.
Do not include any manuals or accessories in the shipping package, Nixeus will only replace/repair
the defective/malfunctioning product and will not ship back any accessories.
• The Customer (End User) is responsible for all incoming shipping charges to Nixeus. RMA
replacements need
be fully insured by the customer expense and shipped to Nixeus Technology, Inc., 4801 Little John
Street, Suite
E, Baldwin Park, CA 91706. Nixeus will not be held responsible for lost packages shipped during
transit to
Nixeus’s Office. Nixeus will ship back the repaired or replacement package any common carrier
selected
by Nixeus. Return shipping fees shall be paid by Nixeus, if a United States address is used, otherwise
the
product will be shipped to you using freight collect. Expedited shipment methods are available at
Customers
(End Users) expense upon request. We “Nixeus” reserve the right to deny and reject any returned
products if
guidelines/instructions and request are not met, return shipment will be charged to the Customers
“End Users”
at their expense.
What Is Not Covered Under Limited Warranty:
The Limited Warranty provided by Nixeus does not cover the following:
Improper or incorrectly performed service maintenance or repairs voids this Limited Warranty.
Products that
Nixeus’ judge to have been subjected to abuse, accident, alteration, modification, tampering,
negligence, misuse, faulty installation, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with,