User manual

Brewer is not detecting the Ninja® Pod Adapter.
• Ensure the adapter is fully seated in place over the brew basket with the handle closed. Pull the
handle toward you until it clicks into the LOCK position. Refer to pages 11 and 12 for more information.
• Ensure the Hot Water Dial (not available on all models) is turned completely to the coee bean icon.
Coee is splattering.
• Some splatter is normal. Use the cup tray when possible to reduce the distance between the cup and
the coee outlet.
• Ensure the Ninja Pod adapter is installed over the brew basket when brewing pods.
Water reservoir is unstable.
• Ensure the water reservoir is properly installed on the hook on the side of the brewer and pressed
down firmly into the water reservoir base.
CLOCK DISPLAY MESSAGES:
End
• The brew cycle is complete.
Add Wtr
• The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir and then press the START BREW button to resume.
• If the reservoir is filled with water, remove and reseat the reservoir. If the issue persists, contact
Customer Service at 1-877-646-5288.
CLn
• The system has detected that a clean cycle needs be run immediately to remove calcium scale
buildup in the heater. See ‘Cleaning & Descaling Your Brewing System’ for instructions.
STOP
• A brew cycle was cancelled.
ERROR MESSAGES:
Er
• If the clock displays “Er” and then a number (ex. “Er 03”), contact Customer Service at 1-877-646-
5288.
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer Service at
1-877-646-5288.
REPLACEMENT PARTS
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja® product within ten
(10) days of purchase. You will be asked to provide the store name, date of purchase, and model number
along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
PRODUCT REGISTRATION
TROUBLESHOOTING GUIDE CONT.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades,
blender bases, removable pots, racks, pans, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit, are not covered by
this warranty. Replacement parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may better assist
you, please register your product online at registeryourninja.com and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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1-877-646-5288
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