Use and Care Manual

18 19ninjakitchen.com
TROUBLESHOOTING GUIDECARE & MAINTENANCE
WARNING: To reduce the risk of shock and unintended operation,
turn power o and unplug unit before troubleshooting�
CLEANING
1 Separate all parts.
2 Wash all cups in warm, soapy
water with a soft cloth.
3 Hand-Washing
Wash blade assembly in warm, soapy
water using a dishwashing utensil
with a handle to avoid direct contact
with the blades. Exercise care when
handling blade assembly as the
blades are sharp. Thoroughly rinse
and air-dry all parts.
Dishwasher
All attachments are dishwasher
safe. Place the lids, blade assembly,
and twist-o reservoir on the top
rack of the dishwasher ONLY.
Ensure the blade assembly and lid
are removed from the cup before
placing in the dishwasher. Exercise
care when handling blade assembly.
Motor Base
Turn o the unit and unplug
the motor base before cleaning.
Wipe motor base with a clean,
damp cloth.
NEVER directly spray the base
with water or other liquids.
DO NOT use abrasive cloths/pads/
brushes to clean the base, as this
can dull or scratch the surface.
FRESHVAC™ PUMP
NEVER submerge the pump in water
or other liquid. To clean pump, apply an
all-purpose cleaner to a soft cloth, such
as microfiber, and wipe gently.
STORING
Wrap the power cord around the cord
wrap on the back of the motor base.
Store the unit upright and store the
blade assembly attached to the cup.
DO NOT store blended or unblended
ingredients in the Single-Serve
FreshVac Cup with the Pro Extractor
Blades® Assembly attached. Use only
the spout lid when storing blended or
unblended ingredients in the cup.
DO NOT stack items on top of
the cups. Store any remaining
attachments alongside the unit or
in a cabinet where they will not be
damaged or create a hazard.
RESETTING THE MOTOR
THERMOSTAT
This unit features a unique safety
system that prevents damage to
the motor and drive system should
you inadvertently overload it. If the
unit is overloaded, the motor will be
temporarily disabled. Should this occur,
follow the reset procedure below.
1 Unplug the unit from the
electricaloutlet.
2 Allow the unit to cool for
approximately 15 minutes.
3 Remove the cup’s blade assembly.
Empty the cup and ensure no
ingredients are jamming the
blade assembly.
IMPORTANT: Ensure that
maximum capacities are not
exceeded. This is the most typical
cause of appliance overload.
If your unit needs servicing,
please call Customer Service
at 1-877-646-5288.
Unit doesn’t turn on�
• Make sure unit is plugged in.
• Place cup on base and rotate it clockwise until it clicks into place.
Unit doesn’t turn o�
• Remove cup from base by rotating it counterclockwise and lifting it. Unplug the power
cord from the outlet.
Doesn’t mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
Unit is dicult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
FreshVac™ Pump won’t turn on�
• Ensure that working batteries are installed correctly in the pump, and the battery cover
is securely in place.
• If using an optional AC adapter, make sure it is manufactured by SharkNinja. Other
after-market adapters are not compatible with the pump.
• If using a SharkNinja AC adapter, make sure the connector is inserted fully into the pump.
FreshVac Pump won’t turn o�
The pump will shut o automatically once a vacuum seal is achieved. If a vacuum seal is
not achieved, you will be able to remove the pump from the lid. If this happens, turn o
the pump and check the following:
• Make sure the Pro Extractor Blades® Assembly is tightly attached to the cup.
• Ensure the FreshVac Tab on the Flip & Seal Lid is properly installed.
DO NOT remove the tab from the lid.
Accidentally removed the FreshVac tab and need to reinstall�
• In a case you accidentally remove the FreshVac Tab and need to reinstall, follow these
easy steps. First ensure the FreshVac Tab matches up with the opening on the Flip &
Seal Lid. Next, align the bottom side of the tab to match the shape of the opening on
the cup. Then press the tab down until it is seated flat.