User Manual

G. Choose the Hearing You Would Like. Unless you and Segway Parties agree to have any arbitration hearings
somewhere else, the arbitration will take place in the county (or parish) that you purchase the Product. If your
claim is for $10,000 or less, you may choose to have the hearing conducted by telephone or in-person.
Alternatively, you may choose to proceed to conduct the entire arbitration through written correspondence with
the arbitrator that doesn’t include an interactive hearing. Once the AAA has commenced the arbitration, you have
ten (10) days to inform the AAA of your choice of hearing. If you don’t make a choice, the AAA will conduct the
arbitration by written correspondence without an interactive hearing. If your claim exceeds $10,000, the right to
a hearing will be determined by the AAA Rules. Those rules currently provide for an in-person hearing if your
claim exceeds $10,000, but you and Segway Parties may agree whether that hearing is in person or by telephone
or whether to instead proceed with written correspondence.
H. Arbitrator’s Decision. Within fourteen (14) days from the conclusion of the in-person or telephone hearing, or
from the submission of all written evidence to the arbitrator if you have elected to conduct the arbitration
through written correspondence, the arbitrator will render a written decision. That decision will include the
essential findings and conclusions upon which the arbitrator based his or her award. Segway Parties will
immediately respond to the arbitrator notifying the arbitrator whether, and to what extent, Segway Parties will
abide by the decision, perform the obligations it has agreed to do. Any decision by the arbitrator may be utilized
by any party for any reason.
I. The parties agree to keep strictly confidential any conduct, communication, and information disclosed and/or
communicated to the other party under Section 6 (Claims, Dispute Resolution and Mandatory arbitration),
including but not limited to the existence of dispute resolution, mediation (if the parties agree to conduct
mediation), settlement, arbitration, arbitral proceedings, submissions made by the parties and the decisions
made by arbitral tribunal, including its awards to the extent not already in the public domain, except in judicial
proceedings related to the award or where required by applicable law.
7. Intended third Party Beneficiary
(a) If a natural person receives a Product that is new as a gift from its original purchaser and this recipient does not
become a party to this Agreement, this recipient shall be deemed as an intended third-party beneficiary to this
Agreement. (b) If (i) a natural person is in the family or household of a purchaser of Product, (ii) it is reasonable to
expect that such person may use, consume, or be affected by the Product, and (iii)this person is not a party to this
Agreement, this person shall be deemed as an intended third-party beneficiary to this Agreement.
verification of your eligibility for the Limited Warranty protection and/or services, you should provide your name,
8. Statute of Limitation
The parties agree that any dispute, controversy, or claim arising out of, related to, or in connection with this
Agreement, the limited warranty, the sale, condition, or performance of the Product, whether based in contract, tort,
fraud, misrepresentation or any other legal theory at law or in equity, including but not limited to any claims for death,
injury or property damages, must be commenced within one year after the cause of action has occurred.
9. Severability
If any term, clause, or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity,
illegality, or unenforceability shall not affect any other term, clause or provision of this Agreement or invalidate or
render unenforceable such term, clause or provision in any other jurisdiction. Upon a determination that any term,
clause, or provision is invalid, illegal, or unenforceable, the parties shall negotiate in good faith, and if negotiation fails,
the arbitral tribunal may modify this Agreement to give effect to the original intent of the parties as closely as possible
in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest
extent possible.
10. Language
This Agreement may be translated into different languages. In the event of a conflict, the English version shall prevail
and control.