Reference Manual

394 Troubleshooting
Playback
Sound is not recorded with movies: Microphone off is selected for
Microphone sensitivity in the movie shooting menu.
NEF (RAW) images are not played back: The pictures were taken at image
qualities of NEF+ JPEG.
The camera does not display pictures recorded with other cameras: Pictures
recorded with other makes of camera may not be displayed correctly.
Some photos are not displayed during playback: Select All for Playback folder.
“Tall” (portrait) orientation photos are displayed in “wide” (landscape) orientation:
• Select On for Rotate tall in the playback menu.
• The photos are displayed in image review.
• The camera was pointed up or down when photo was taken.
Pictures cannot be deleted: The pictures are protected. Remove protection.
Pictures cannot be retouched: The picture cannot be edited with this camera.
The camera displays a message stating that the folder contains no images: Select All
for Playback folder.
Pictures cannot be printed: NEF (RAW) and TIFF photos cannot be printed by
direct USB connection. Transfer the photos to a computer and print
them using Capture NX-D. NEF (RAW) photos can be saved in JPEG
format using the NEF (RAW) processing option in the retouch menu.
Pictures are not displayed on HDMI devices: Confirm that an HDMI cable
(available separately) is connected.
Output to HDMI devices does not function as expected:
• Check that the HDMI cable is correctly connected.
• Select Off for HDMI > Advanced > External recording control in the
setup menu.
• Check again after selecting Reset all settings in the setup menu.