Reference Manual

395Troubleshooting
Bluetooth and Wi-Fi (Wireless Networks)
Miscellaneous
The Image Dust Off option in Capture NX-D does not have desired effect: Image
sensor cleaning changes the position of dust on the image sensor. Dust
off reference data recorded before image sensor cleaning is performed
cannot be used with photographs taken after image sensor cleaning is
performed; similarly, dust off reference data recorded after image sensor
cleaning is performed cannot be used with photographs taken before
image sensor cleaning is performed.
Computers do not display NEF (RAW) images the same way as the camera does: Third-
party software does not display effects of Picture Controls, Active
D-Lighting, vignette control, or the like. Use Capture NX-D or ViewNX-i.
Pictures cannot be transferred to a computer: The computer operating system is
not compatible with the camera or image transfer software. Use a card
reader or card slot to copy the pictures to a computer.
Smart devices do not display the camera SSID (network name):
• Confirm that Disable is selected for Airplane mode in the camera
setup menu.
• Confirm that Enable is selected for Connect to smart device > Pairing
(Bluetooth) > Bluetooth connection in the camera setup menu.
• Try turning the smart device Wi-Fi off and then on again.
The camera cannot connect to wireless printers and other wireless devices: This
camera can connect only to computers and smart devices.
The date of recording is not correct: The camera clock is less accurate than
most watches and household clocks. Check the clock regularly against
more accurate timepieces and reset as necessary.
Some menu items cannot be selected: Some options are not available at
certain combinations of settings or when no memory card is inserted.