Reference Manual

415Troubleshooting
Playback
NEF (RAW) images are not played back: The pictures were taken at image
qualities of NEF+ JPEG.
The camera does not display pictures recorded with other cameras: Pictures
recorded with other makes of camera may not be displayed correctly.
Some photos are not displayed during playback: Select All for Playback folder.
“Tall” (portrait) orientation photos are displayed in “wide” (landscape) orientation:
• Select On for Rotate tall in the playback menu.
• The photos are displayed in image review.
• The camera was pointed up or down when photo was taken.
Pictures cannot be deleted:
• The memory card is write-protected (“locked”).
• The pictures are protected.
Pictures cannot be retouched: The picture cannot be edited with this camera.
The camera displays a message stating that the folder contains no images: Select All
for Playback folder.
Pictures cannot be printed: NEF (RAW) photos cannot be printed by direct
USB connection. Transfer the photos to a computer and print them using
NX Studio. NEF (RAW) photos can be saved in JPEG format using the NEF
(RAW) processing option in the retouch menu.
Pictures are not displayed on HDMI devices: Confirm that an HDMI cable
(available separately) is connected.
Output to HDMI devices does not function as expected:
• Check that the HDMI cable is correctly connected.
• Check again after selecting Reset all settings in the setup menu.
Computers do not display NEF (RAW) images the same way as the camera does: Third-
party software does not display effects of Picture Controls, Active
D-Lighting, vignette control, or the like. Use NX Studio.
Pictures cannot be transferred to a computer: The computer operating system is
not compatible with the camera or image transfer software. Use a card
reader or card slot to copy the pictures to a computer.