User Guide SBV5121 VoIP Cable Modem
Introduction Installation Troubleshooting Glossary License Safety and Regulatory Information WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT. CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS.
Introduction Installation Troubleshooting Glossary License unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges. • • Do not use the telephone to report a gas leak in the vicinity of the leak. • Do not cover the device, or block the airflow to the device with any other objects.
Introduction Installation Troubleshooting Glossary License Important VoIP Service Information Any services provided through this equipment: • Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service (POTS). • Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance services.
Introduction Installation Troubleshooting Glossary License FCC Declaration of Conformity According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
Introduction Installation Troubleshooting Glossary License Copyright © 2006 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.
Introduction Installation Troubleshooting Glossary License Contents Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Important VoIP Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Installation Troubleshooting Glossary License Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Installation Troubleshooting Glossary License Introduction Congratulations on your new Motorola® SBV5121 Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services and connections for up to two telephone lines. SBV5121 Cable Modem Your VoIP cable modem transmits and receives data much faster than traditional dial-up or DSL (digital subscriber line) modems. It lets you enjoy surfing the Web without the long wait.
Introduction Installation Troubleshooting Glossary License Telephone Features Supported by the SBV5121 The SBV5121 supports the telephone features listed below. Some features listed may not be available on your telephone. These features are enabled and disabled on your VoIP telephone modem by your service provider. • Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to the telephone equipment is made with a standard RJ-11 jack and plug.
Introduction Installation Troubleshooting Glossary License Top and Front Panel For added security you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you press the Standby button again, except for Tel 1 and Tel 2. Standby does not affect your telephone service. Voice service still operates when Standby is on.
Introduction Installation Troubleshooting Glossary License Rear Panel TEL 1 TEL 2 ETHERNET 1& 2 3 USB 4 CABLE 5 6 +12VDC 7 The rear panel provides cabling connectors and the power receptacle: Key Item Description 1 & 2 Tel 1 and Tel 2 Provide connections for two telephone lines. 3 ETHERNET Provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 4 USB Provides a connection to USB equipped computers.
Introduction Installation Troubleshooting Glossary License You will need 75-ohm coaxial cable with F-type connectors to connect your VoIP cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the VoIP cable modem. The coaxial cable and RF splitter are available at consumer electronic stores.
Introduction Installation Troubleshooting Glossary License Signing Up for Service You must sign up with a cable provider to access the Internet and other online services. To activate your service, call your local cable provider. To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem.
Introduction Installation Troubleshooting Glossary License Computer System Requirements You can use any Web browser, such as Microsoft® Internet Explorer or Netscape Navigator®, with your SBV5121 VoIP cable modem. For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. You can start the Installation Assistant from the Main Menu on the SBV5121 VoIP Cable Modem CD-ROM.
Introduction Installation Troubleshooting Glossary License Installation and Configuration To install and configure your VoIP cable modem for a single PC running Microsoft Windows, we recommend using the Installation Assistant. You can start the Installation Assistant from the Main Menu on the SBV5121 VoIP Cable Modem CD-ROM. In most cases, the Installation Assistant automatically configures your VoIP cable modem.
Introduction 5 6 Installation Troubleshooting Glossary License Check that the lights on the front of the VoIP cable modem cycle through this sequence: • • Power flashes during the self-test and changes to solid green when the self-test is successfully complete. • Send flashes while scanning for the send (upstream) channel and changes to solid green when it is connected.
Introduction 8 Installation Troubleshooting Glossary License To connect the telephone line, plug a phone wire into the Tel 1 connector. You can also connect a second telephone line to the Tel 2 connector. TEL 2 TEL 1 ETHERNET USB Either/or CABLE +12VDC Caution! To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord to connect a telephone line to your SBV5121 VoIP cable modem. Do not connect both the Ethernet and USB cables to the same computer.
Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows 98 Second Edition 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. 2 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User” on page 8.
Introduction Installation Troubleshooting Glossary License 4 Be sure “Search for the best driver for your device” is selected and click Next. The following window is displayed: 5 Be sure “CD-ROM drive” is the only box selected. Click Next. The message “Please wait while Windows searches for a new driver for this device” is displayed. If your computer successfully locates the driver, skip to step 8. If your computer does not locate the driver, the previous window is displayed again.
Introduction Installation 7 Click Next. The following window is displayed: 8 Select The updated driver... and click Next. Troubleshooting Glossary License If this window is not displayed, verify that the SBV5121 VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 Second Edition or Windows Me” on page 37.
Introduction 9 Installation Troubleshooting Glossary License After the window shown under step 8 is displayed, click Next. If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, “D:”) and click OK. If an Insert Disk window similar to the following is displayed, Windows system files are needed to complete the installation. To install the files, insert your Windows 98 Second Edition CD-ROM in the CD-ROM drive and click OK.
Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows 2000 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. 2 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User” on page 8.
Introduction 4 Installation Troubleshooting Glossary License Click Next. The following window is displayed: Be sure “CD-ROM drives” is the only box selected. 5 Click Next. The following window is displayed: 6 Click Next. If the Insert Disk window is displayed, be sure the SBV5121 VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12.
Introduction Installation Troubleshooting 7 On the Insert Disk window, click OK. The Files Needed window is displayed: 8 If necessary, select your CD-ROM drive in the “Copy files from” list. 9 Click Browse. Glossary License 10 Double-click the NetMotCM.sys file in the CD-ROM root directory. The Files Needed window is displayed: 11 Click OK. The Found New Hardware Wizard window is displayed: 12 Click Finish to complete the installation.
Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. 2 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User” on page 8.
Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows XP 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. 2 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see “Cabling and Startup for a Single User” on page 8.
Introduction Installation Troubleshooting Glossary License Configuring TCP/IP The SBV5121 VoIP cable modem contains all required software. You do not need to configure the VoIP cable modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication between computers).
Introduction Installation Troubleshooting Glossary License 6 Select the adapter to be used for the SBV5121 cable modem connection and then click Add. The Select Network Component Type window is displayed: 7 Select the Protocol option and click Add. The Select Network Protocol window is displayed: 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK. 10 Click TCP/IP on the Network window.
Introduction Installation Troubleshooting Glossary License 11 Click Properties. The TCP/IP Properties window is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to “Verifying the IP Address in Windows 98 Second Edition, or Windows Me” on page 30.
Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop-up menus. The Control Panel window is displayed: In the steps that follow, a connection number such as 1, 2, or 3 is a reference displayed on PCs with multiple network interfaces. PCs having only one network interface may display only the label Local Area Connection.
Introduction Installation Troubleshooting Glossary License 5 Click Properties. The Local Area Connection Properties window is displayed: 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: Continue with step 7. 7 Click Protocol on the Select Network Component Type window and click Add.
Introduction 9 Installation Troubleshooting Glossary License Click OK. The Local Area Connection number Properties window is re-displayed. 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is selected. 11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed: 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. Click OK to accept the TCP/IP settings.
Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to display the Start window shown. 2 Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5.
Introduction Installation Troubleshooting Glossary License 3 Click Network and Internet Connections. The Network and Internet Connections window is displayed. 4 On the Network and Internet Connections window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. 5 If a classic view similar to below is displayed, click Network Connections to display the LAN or High-speed Internet connections.
Introduction Installation Troubleshooting Glossary License 6 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface. 7 Select Properties from the pop-up menu.
Introduction Installation Troubleshooting Glossary License 8 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window: 9 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown. 10 Click OK to close the TCP/IP Properties window. 11 Click OK to close the Local Area Connection Properties window.
Introduction Installation Troubleshooting Glossary License Verifying the IP Address The following subsections describe verifying an IP address. Perform the appropriate procedure for your Windows version: • “Verifying the IP Address in Windows 98 Second Edition, or Windows Me” on page 30 • “Verifying the IP Address in Windows 2000 or Windows XP” on page 31 For a Macintosh or UNIX system, refer to your user guide.
Introduction Installation Troubleshooting Glossary License Verifying the IP Address in Windows 2000 or Windows XP To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. The Run window is displayed. 3 Type cmd and click OK. 4 Type ipconfig and press ENTER to display your IP configuration.
Introduction Installation Troubleshooting Glossary License Renewing Your IP Address To renew your IP address: 1 On the Windows Desktop, click Start. 2 Select Run. The Run window is displayed. 3 Type cmd and click OK. 4 Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown, Internet access should be available. 5 Type exit and press ENTER to return to Windows.
Introduction Installation Troubleshooting Glossary License Cabling for Multiple Users The SBV5121 VoIP cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 31 computers. Not all service providers support multiple user service. For information about multiple user service, contact your cable provider.
Introduction Installation Troubleshooting Glossary License Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SBV5121 VoIP cable modem, as shown.
Introduction Installation Troubleshooting Glossary License Troubleshooting If the solutions listed here do not solve your problem, contact your cable provider. Before calling your service provider, try pressing the reset button on the rear panel or unplugging and plugging in the VoIP cable modem power cord. Resetting the VoIP cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions” on page 36.
Introduction Installation Troubleshooting Glossary License Front-Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If Power The VoIP cable modem is not properly plugged into the power outlet The VoIP cable modem is unplugged or is in standby mode.
Introduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows 98 Second Edition or Windows Me 1 On the Windows Desktop, right-click one of: • In Windows 98 Second Edition, the Network Neighborhood icon • In Windows ME, the My Network Places icon The Network window is displayed: Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.
Introduction Installation Troubleshooting 3 Click OK. The System Settings Change window is displayed: 4 Disconnect the USB cable from your computer or VoIP cable modem. 5 Click Yes to restart your computer. 6 Perform “Running the Motorola USB Driver Removal Utility” on page 43. Glossary License Removing the USB Driver from Windows 2000 1 On your Windows desktop, click Start. 2 Click Settings.
Introduction Installation Troubleshooting 5 Click the Hardware tab: 6 Click Device Manager to display the Device Manager window: Glossary License Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. 7 Double-click Network Adapters. 8 Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. 9 Click Uninstall. A window is displayed. 10 Click OK.
Introduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to display the Start window shown. 2 Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options.
Introduction Installation Troubleshooting Glossary License 3 If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance. Otherwise, skip to step 5. 4 Click System to display the System Properties window. Skip to step 6.
Introduction Installation Troubleshooting 6 Click the Hardware tab to display the Hardware page: 7 Click Device Manager to display the Device Manager window: Glossary License Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. 8 Double-click Network adapters. 9 Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall.
Introduction Installation Troubleshooting Glossary License Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility, you must run the Windows Device Manager by performing one of: • • • “Removing the USB Driver from Windows 98 Second Edition or Windows Me” on page 37 “Removing the USB Driver from Windows 2000” on page 38 “Removing the USB Driver from Windows XP” on page 40 To run the Motorola USB Driver Removal Utility: 1 Insert the SBV5121 VoIP Cable M
Introduction 7 Installation Troubleshooting Glossary License Click Remove Driver. A progress bar indicates that the driver is being removed. The following window displays when the USB driver has been successfully removed: 8 Click Exit to exit the Motorola USB Driver Removal Utility. or You can click Details to display informational messages about the files that were found and deleted, similar to the ones shown. If necessary, scroll down to view the entire list.
Introduction Installation Troubleshooting Glossary License Contact Us If you need assistance while working with the VoIP cable modem, contact your cable provider. For more information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with the VoIP cable modem. For answers to typical questions, see “Frequently Asked Questions” on page 45.
Introduction Installation Troubleshooting Glossary License Q Do I need to change my Internet service provider (ISP)? A Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information. Q Do I need to subscribe to cable TV to get cable Internet access? A No, but you will need to subscribe to cable Internet service.
Introduction Installation Troubleshooting Glossary License Glossary coaxial cable (coax) A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire. The shield minimizes electrical and radio frequency interference. DOCSIS The CableLabs Data-Over-Cable Service Interface Specification defines interface standards for VoIP cable modems and supporting equipment. download To copy a file from one computer to another.
Introduction Installation Troubleshooting Glossary License USB Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and VoIP cable modems. When you connect your VoIP cable modem to the USB port, Windows 98 Second Edition and later versions automatically recognize the VoIP cable modem. VoIP Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet.
Introduction Installation Troubleshooting Glossary License Software License SBV5121 VoIP Cable Modem Motorola, Inc., Connected Home Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”).
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