Reference Manual (complete instructions)

197
Technical Notes
Troubleshooting
External Device Issues
Problem Cause/Solution A
Cannot establish a
wireless connection
with a smart device.*
•
See “Connecting to a Smart Device (SnapBridge)” when
establishing a wireless connection for the first time.
• Also see “If the Connection Is Unsuccessful.”
• If a wireless connection is established, perform the
following operations.
-Turn the camera off and then on again.
- Restart the SnapBridge app.
- Cancel the connection and then establish a
connection again.
• Check the Network menu settings in the camera.
-Set Airplane mode to Off.
-Set Bluetooth M Connection to Enable.
• If the camera is registered with two or more smart
devices, select the smart device you want to
connect in Network menu M Bluetooth M
Paired devices in the camera. If two or more
cameras are registered in the SnapBridge app,
switch the connection on the app.
• Use a sufficiently charged battery.
• Insert a memory card with sufficient free space
into the camera.
• Disconnect the HDMI cable or USB cable.
• Enable Bluetooth, Wi-Fi, and the location data
functions on the smart device.
• In the A tab of the SnapBridge app M Auto link
options M turn on Auto link. If it is off, Download
pictures and Remote photography can be used,
but images cannot be downloaded automatically.
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Cannot upload images
to a smart device that
has a wireless
connection established
with the SnapBridge
app.*
• Perform the operations described below when
uploading automatically.
-Set Network menu M Send while shooting
M Still images
in the camera to Ye
s.
-I
n the A tab of the SnapBridge app M Auto
link options M turn on Auto link.
-In the A tab of the SnapBridge app M Auto
link options M turn on Auto download.
-If Network menu M Bluetooth M Send
while off in the camera is set to Off, turn on the
camera or change the setting to On.
• Insert a memory card into the camera.
•
You may not be able to upload images or uploading
may be canceled while the camera is being operated.
• Depending on the status of the camera, you may not be
able to upload images or uploading may be canceled.
• Also see “If Images Cannot Be Uploaded Successfully.”
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