Use Instructions

Instructions for Use – NightOwl
®
Sensor – Healthcare Professional Page 19 of 24
7 Troubleshooting
7.1 Indicator lights under normal usage
Indicator light
Meaning
Online Mode
Purple blinking
The battery is too low – recharge the sensor.
Blue 2 seconds
A connection with a qualified smartphone app was established
successfully.
Blue blinking
The sensor was previously connected to an app, and has now lost
connection. It is possible that you moved too far away from the
smartphone. Upon getting closer to the smartphone, the
connection should re-establish automatically leading the blue light
to disappear.
Offline Mode
Green 0.5 second flash
The memory does not contain any data and you can proceed with
a new test without risking any overwrite.
Green blinking
The sensor is in the process of clearing data stored on its internal
memory after an Offline Mode recording, as commanded by the
Ectosense Healthcare Professional app.
Purple blinking
The battery is too low – recharge the device.
Charging cradle indicator lights
Blue continuous
Charging and sensor is not fully charged yet.
7.2 Issues
If any problems arise while using the NightOwl® Sensor, take the following actions. If the problem cannot
be solved, contact Technical Support (see 2 Contacting us), unless specified otherwise.
Prior to investigating the problem further, it is advised to reset the sensor by pressing the button for 20
seconds. Upon rebooting, the indicator lights will turn blue three times.
Problem/Possible cause
Action
My sensor does not turn on
1. Press longer than 0.5 seconds.
The sensor does not vibrate when turning on
1. Report the issue to Technical Support.
The indicator lights turned red for 30 seconds
1. The sensor is in error state.
2. Reset the sensor.
Charging cable/power plug/NightOwl casing is
1. Contact Technical Support within the