USER’S MANUAL C20X & C50X SERIES www.NightOwlSP.
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TABLE OF CONTENTS 3
Table of Contents Chapter 1: FCC Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2: Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Chapter 3: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3.1 System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3.2 Package Contents. . . . . . . . . . . .
Chapter 7: Menus and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 7.1 General Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 7.1.1 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 7.1.2 Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 7.1.3 DDNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 FCC WARNINGS 6
Chapter 1: FCC Warnings FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Compliance Statement These limits are designed to provide reasonable protection against frequency interference in residential installation.
CHAPTER 2 SAFETY INSTRUCTIONS 8
Chapter 2: Safety Instructions USE THE PROVIDED POWER ADAPTER. Do not use this product with a power source that applies more than the specified voltage. NEVER INSERT METAL INTO THE DVR CASE OR ITS OPENINGS. Inserting metal into the DVR case may cause electric shock. DO NOT OPERATE IN WET OR DUSTY AREAS. Avoid placing the DVR in areas such as a damp basement or dusty attic. DO NOT EXPOSE THE DVR TO RAIN OR USE NEAR WATER.
CHAPTER 3 SPECIFICATIONS 10
Chapter 3: Specifications 3.1 System Requirements Please be sure that your PC/MAC® complies with the following specifications: • PC Operating System: Windows® 10 and above • MAC Operating System: MAC OS X® 10.9 and above Please be sure that your mobile device complies with the following specifications: • • Android™: 4.2 and above iOS®: 9 and above THIS MANUAL WAS ACCURATE AT THE TIME IT WAS COMPLETED.
3.2.1 DVR Diagram Once you have downloaded Night Owl Connect and connected your DVR to your router, you can network your DVR by scanning the QR code which is located on the top of the DVR. FRONT VIEW QR Code C20X C50X QR Code REAR VIEW 4 1 2 3 7 5 6 8 Images used are for reference only. Your product may vary slightly depending on your model number. NOTE: While the front view may vary, the DVR rear view is the same for both C20X and C50X systems.
3.2.2 Camera Diagram CAMERA 1080p / 5MP Resolution Wide Viewing Angle 100º Night Vision up to 100 ft. Built-In Spotlight 3-Axis Mounting Bracket (Vandal-Proof Wire Camera Protection) Video/Power Cables Connect all cameras locally before final placement to ensure that all components function properly. 4.2.3 Mouse Diagram 3.2.3 Mouse Diagram MOUSE Live Viewing: Double-click the left button on any camera view in split-screen mode to bring it to full screen display.
CHAPTER 4 CAMERA INSTALLATION 14
Chapter 4: Camera Installation 4.1 Video/Audio Connect all cameras locally before final placement to ensure that all components function properly. 1 Locate an included 60 foot Video/Power cable. 2 Connect a camera to one end of the cable by matching the BNC connectors (yellow) and DC power connectors (red). 3 Audio enabled cameras (not included) will have an additional (white) RCA connection which will transmit the audio signal and will connect to the audio in port on the back of your DVR.
4.2 Power 4.2.1 Standard Camera Power 1 Locate an included power splitter. Power Splitter 2 Connect the power splitter to the remaining DC power connectors (red) of the cables. 3 Plug the power splitter into the labeled camera power supply, then plug the camera power supply into an available wall outlet or UPS. Keep in mind, Night Owl always recommends utilizing a surge protector to minimize the risk of damage caused to your DVR in the event of a power surge.
4.3 Mounting the Cameras Connect all cameras locally before final placement to ensure that all components function properly. Camera distance from DVR. The further the camera is from the DVR or monitor, the higher the chances of signal degradation. The camera’s power supply should be located as near to the camera as possible when the distance exceeds 160 ft. as the power level will drop over extended distances resulting in video degradation.
Follow these instructions to correctly install your cameras. 1 Locate a camera and choose a location where you would like to mount the camera. 2 Indicate screw positions by marking three holes on the surface where you plan to mount the camera, using the holes in the camera base as a guide. 3 Using a drill bit slightly smaller than the included screw anchors, drill into the mounting surface using the guide marks you placed in the previous step. 4 Insert the screw anchors.
CHAPTER 5 DVR INSTALLATION 19
Chapter 5: DVR Installation 5.1 Connecting to a TV (via HDMI) 1 Locate the included HDMI cable. 2 Plug one end of the cable into the HDMI port on the back of the DVR. DVR 3 Connect the other end of the cable to an available HDMI input on your TV or monitor. Monitor 4 Select the appropriate video input channel on your TV or monitor to view the DVR. If your TV does not have an HDMI port, you will need to purchase a VGA video cable.
5.2 Power 1 Locate the labeled DVR power adapter. NOTE: The camera power adapter and DVR power adapter should never be interchanged. DVR power adapter may vary slightly. 2 Plug the included power adapter cable into the back of the DVR. 3 Plug the other end of the power adapter cable into an available wall outlet. If you are using an uninterruptible power supply (UPS), plug the adapter cable into one of its output sockets.
CHAPTER 6 GETTING STARTED 22
Chapter 6: Getting Started 6.1 Startup Wizard When your DVR is powered on it will display the Night Owl logo while initializing. After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to: Complete the basic setup of your DVR. Test your cameras locally. Upgrade the firmware. Create an Admin password. Set up the Night Owl Connect App. Configure the recording settings. Configure notifications.
6.1.1 Camera Test The Camera Test screen of the Startup Wizard serves as a reminder to test the camera connections to the DVR. If a connected camera displays a “No Signal” message, please visit www.NightOwlSP.com and click on the Support tab. 6.1.2 Network Check The Network Check screen of the Startup Wizard displays instructions for how to connect your DVR to the Internet.
The Advanced Network Configuration tab is recommended only for advanced users. Once the internet connection has been established, the Startup Wizard will display a successful connection screen. If your DVR is not able to establish Internet connectivity, a Connection Failed screen will appear. Follow the instructions on this screen to re-test the network.
6.1.3 Firmware Check The Firmware Check screen of the Startup Wizard will automatically check for updated firmware for your DVR. NOTE: If your DVR does not have a network connection, the firmware will not update. If a firmware upgrade is detected, the startup wizard will display the screen below. Please select “Upgrade” to download and install the new upgrade to your system. Once prompted, the DVR will begin updating and when complete the DVR will restart automatically.
6.1.4 Password Creation The Password Creation screen of the Startup Wizard requires you to create an admin password for your DVR system. Night Owl strongly suggests that you write down your admin password on page 5 of the Quick Setup Guide of your DVR, as you will be required to log in any time you want to configure or adjust your system settings. This screen will also require that you set a recovery email address in the event that your admin password is forgotten.
NOTE: Forgot the admin password? Click the “Forgot PWD?” tab in the Startup Wizard and a Secure Code will be sent to your recovery email address. Enter the Secure Code when prompted, then create a new password for the DVR. Your DVR MUST be connected to the Internet to receive the secure code. If your DVR is not connected to the Internet, the Secure Code will not be sent to your recovery email address.
6.1.6 Night Owl Connect App The Night Owl Startup Wizard gives you information on where to find the Night Owl Connect App and how it can be used to remotely view your DVR recordings and live stream. Follow the next steps to create your Night Owl Connect account.
6.1.6 (a) Using Night Owl Connect Download and Install Application 1 Download the appropriate app from the App Store or Google Play Store and install the application on your device. NOTE: Setup is the same for Smartphone and Tablet. 2 Create an account using an email address for the username and a password between 6–20 characters. 3 After completing the account setup and verification process, sign into the app and tap the “+” symbol to add a device.
Connecting and Adding your Device NOTE: When adding a new device, it may take 5–10 minutes before you begin receiving notifications. A device can be added to the Night Owl Connect App by using the application’s Smart Auto Detection or through a QR Code Setup. With Smart Auto Detection, your DVR will automatically be detected by the Night Owl Connect software, making connecting easy! To use this preferred method, ensure your Smart Device and DVR are both on the same network.
Login to your App 5 On the Device Login screen, enter the login information for the DVR (Remember, the DVR login and Night Owl Connect App login are different). The DVR username is admin by default. If you are not the admin, login with your username credentials. admin is case sensitive (all lowercase). The password will be the same password you created during the Startup Wizard and should be stored in your Quick Setup Guide.
6.1.6 (b) App Overview Live View Displays real-time footage of your system. Add Device Add connected devices to your DVR. 33 Account Manage account settings, add a shared device, and change password.
6.1.7 Password Verification The Password Verification screen of the Startup Wizard will display your Admin password. Night Owl strongly recommends writing down your password within the Quick Setup Guide of your DVR. 6.1.8 Camera/Channel Settings The Camera/Channel Settings screen of the Startup Wizard serves as a reminder to mount your system’s cameras in the final position so you can make accurate adjustments to positioning, detection area and channel sensitivity.
6.1.9 Camera Positioning The Camera Positioning screen of the Startup Wizard shows how you can use the Live View feature of the Night Owl Connect App to easily adjust your cameras’ position and viewing angle. NOTE: The “Live View” feature in the Night Owl Connect App allows you to gauge the position and viewing angle of your cameras before mounting. You still have to physically adjust the cameras. 6.1.
1 2 4 3 5a 5b 5 5c The second Channel Configuration screen of the Startup Wizard allows you to configure the following channel settings: 1 Edit channel name. 2 Turn on/off alarm (push notifications). 3 Define motion detection area. 4 Adjust motion sensitivity. 5 Configure channel recording schedule: 5a 24/7 Motion – Channel records when motion is detected. 5b 24/7 Continuous – Channel records non-stop during selected times.
6.1.11 Default View The Default View screen of the Startup Wizard allows you to select the default view of the monitor connected to your DVR. You may select several viewing options from the drop-down menu: 1*1 channels on-screen. 2*2 channels on-screen. 3*3 channels on-screen. 8 channels on-screen (if applicable).
6.1.12 Helpful Links NOTE: Please scan these QR Codes directly from your TV/Monitor, NOT directly from this page. The Helpful Links and Support screen of the Startup Wizard contains QR codes linked to: DVR Troubleshooting Guide PC/MAC® software download page DVR Support page Remote Viewing Support page For more information, visit www.NightOwlSP.com and click the Support tab at the top of the page. 6.1.
6.2 Displays and Icons The following sections will describe the main screens you will access for login, playback, recording and configuration. 6.2.1 Login Screen Any time you want to configure or adjust your system settings you will be required to login by entering your user name and password. It’s important you save your login info or you won’t be able to access your DVR. Be sure to store your user name and password in a safe location. You will need this information to access the main menu.
6.2.2 Live View (All Channels) Live View is the default screen you will see when viewing all channels on your DVR. You can customize the Live View by selecting Quad, Eight, or Nine channel configuration. In Quad and Nine view mode, double clicking on a channel will display the camera image in full screen; double click the full screen channel to revert to multiple channel view.
6.2.3 Right-Click Menu 1 2 3 4 5 6 7 8 9 10 11 1 Main Menu: Access the main menu to configure or adjust settings. Be sure to store your username and password in a safe location. You will need this information to access the main menu. 2 Lock Screen: Manually locks or unlocks screen. Once the screen is locked, you will need to enter your username and password to gain access. 3 Startup Wizard: Prompts the Startup Wizard to begin Startup Configuration. 4 Quad View: 4 channel viewing layout.
6.2.3 (a) Light Menu For cameras with spotlights, use this sub menu to adjust the settings of the light. On - All Bubble: Turns on the spotlight(s) for camera(s) with this feature that are connected to the DVR. On - Ch.1 - Ch.8 Bubble(s): Activates the spotlight for the spotlight camera connected to the selected channel. Off - All Bubble: Turns off the spotlight for all spotlight cameras connected to the DVR. Off - Ch.1 - Ch.
6.2.4 Menu Screen Access the main menu by selecting the Menu Icon on the Live View bar. Within the menus, you will be able to access settings and parameters for all aspects of your DVR system. 1 2 3 4 5 6 1 General Menu: Configure display and network. 2 Cameras Menu: Access channel display, color settings, encode settings and motion record settings. 3 Record Menu: Setup or modify general recording, triggered events and recording settings. Access recordings playback.
CHAPTER 7 MENUS AND SETTINGS 44
Chapter 7: Menus and Settings Some menu screens will allow you to copy similar settings to multiple channels. Choose the channel you would like to copy information from in the first drop-down box (Copy), then select the channel you would like to copy the information to from the second drop-down box (To). Click Copy when the proper channels have been chosen. Be sure to click “Apply” to save all changes you make in the menus. If you do not save the changes, they will not be applied.
7.1 General Menu The general menu will allow you to access display and network settings for your DVR system. 7.1.1 Display Slide Show: By default, checking the box for Slide Show activates all views. To remove a view, deselect the box and/or boxes next to the view you want removed. Slide Show Time: Adjust the length of time that each channel is displayed during the sequential view. You can select between 1 and 300 seconds per channel.
7.1.2 Network ADVANCED Find network values and optimize connectivity based on your Internet connection. In most cases the values should populate automatically once your DVR is connected to your Modem/Router and Internet connection is established. The values in this section should only be adjusted if you are an advanced user and have extensive experience in device networking. DHCP Enable: The most common network connection type. These values will be gathered automatically from your ISP when connected.
7.1.3 DDNS The DDNS option allows you to set up a free website address that will point back to the DVR regardless of whether the IP Address changes. If you do not have a static IP Address, you should use this option. Please visit www.NightOwlDVR.com to register for your free domain name (DNS). Enable: Allows you to enable or disable the use of DDNS protocol. Server: When using the Night Owl free domain name server, you must configure this setting to NIGHTOWL.
7.2 Cameras Menu Adjust or modify individual camera settings connected to your DVR. 7.2.1 Settings Channel Title: Set display options for each channel. Time Display: Time displayed on channel view. Channel Title: Display channel name on channel view. Record Status: Display record status on channel view. Alarm Status: Display alarm status on channel view. Bitrate Info: Display bitrate information on channel view. Channel: Set the channel to edit.
7.2.2 Encode View or modify general recording settings for your DVR system. NOTE: Turning on the Spotlight feature requires enabling the “Human Detection,” “Motion,” and “Light” settings under the Cameras>Motion Settings, within the DVR. Channel: Select channel to edit. Video Compression: Set the video compression format to optimize transmission bandwidth and storage space on your DVR.
7.2.3 Motion Channel: Select the channel you want to configure. Motion Detection Enable: When checked, the motion detection feature will be enabled on the selected channel. By default all channels have motion detection enabled. Light: Toggle between ON and OFF to enable spotlight on the camera during motion detection. PIR: Toggle between ON and OFF for passive infrared sensor (PIR) based motion detection. Human Detection: Toggle between ON and OFF to enable human motion detection on the camera.
Set the push notification schedule by following the steps below: 1 Select the day you want to configure. 2 Configure up to four time spans for which you would like to receive push notifications. Checking the box next to the set time frame will activate the push notification schedule. 3 Continue editing by selecting different days from the dropdown menu. 4 Click OK, then select Apply on the menu screen to save your settings.
7.2.4 Setting Detection Area Night Owl’s Smart Detection Security System uses both motion sensors and infrared sensors to ensure the number of false alerts produced are minimal. Current motion detection technology allows your system to begin recording when a pixel change is detected by your unit. With the incorporation of infrared sensors, now your system must detect both a pixel change and a change in heat in order for your system to record when set to motion.
7.3 Record Menu From this menu you can enable recording, set video settings and adjust streaming options. 7.3.1 Schedule Channel: Select the channel to edit recording settings. Video Length: Enter the duration of time to record when motion is detected, between 1 and 120 minutes. When using Continuous Recording, the video length will be the time scheduled. Max Pre-Record: Input the amount of time you would like the DVR to pre-record once an alarm has triggered recording.
7.3.2 Playback 7.3.2 (a) Video Playback Search and playback all recorded video from this menu. Choose your desired date and times from the options below, then click Play to view recorded video. Right-click to exit back to the menu screen. 1 2 6 3 5 1 4 Playback Origin: Select the origin of the playback, it’s possible choosing two options: Read/Write: Reading the recording on the HDD. Backup Devices: Reading the recording on a external flash drive. The recording MUST be exported by the DVR.
7.3.2 (b) Right-Click Menu Right-click within the Video Playback screen and the menu bar shown above will appear. This menu bar will allow you to go back, stop playing, and set to full screen.
2 4 3 1 6 5 8 7 10 9 12 11 14 13 15 19 16 18 17 1 Start/Play/Pause: Start/Play/Pause playback. 2 Play Backward/Pause: Play/Pause backward playback. 3 Stop: Stop playback. 4 Slow Down: Slow down video playback (x1/2, x1/4, x1/8). 5 Rewind: Rewind video playback (x1/2, x1/4, x1/6, x1/8). 6 Fast Forward: Fast Forward video playback (x1/2, x1/4, x1/6, x1/8). 7 Previous Frame: Move the video to the previous video frame. 8 Next Frame: Move the video to the next video frame.
7.3.3 Exporting Recordings To export a Recording, once you have selected a specific date, switch to Export Recording Mode by clicking the Export File icon. A list of all recordings will show in the navigation panel. You can play the video on the video screen before exporting. Play the video on the video screen, before exporting, by double clicking the video segment you want to watch. After selecting the videos that you would like to export, click the Backup icon.
The backup Dialog: Refresh: Will search for USB storage devices plugged into the DVR. Backup: Export the recording videos. Burn: Start recording the live view video in the selected flash drive. Format: Format the selected flash drive. NOTE: This option will delete all data from your flash drive.
When “Backup” option is selected: Recording: Recording Options: Motion Detection (MD), Manual, General, Alarm/MD, and All. Channel: The channel to export recordings. Start Time: Date/Time to start searching for recordings. End Time: Date/Time to end the search for recordings. Add: Shows the recordings. Prompts the menu to display video recordings within the set search parameters. Remove: Delete the recording from the search. Backup Format: The type of format used to backup your recordings.
7.4 Device Menu 7.4.1 HDD Check available memory on your DVR HDD and set recording parameters to optimize storage. Select: If multiple drives are installed, choose the HDD you would like to customize. View Recording Times: Shows recordings that are on your HDD. View Type and Capacity: Shows total storage being used and available space on your HDD. Also shows the type and status of recording. Also shows the type and status of the DVR’s HDD. If the status does not say Normal, please restart your DVR.
7.4.2 PTZ 7.4.2 (a) Using Control Method RS485 Configure settings on your DVR to control a PTZ enabled camera. Channel: Choose the channel with a PTZ enabled camera. Not all cameras are PTZ enabled. Protocol: Is the type of PTZ data protocol that the DVR will use to control the PTZ cameras. The Default Value for Night Owl’s PTZ camera is PelcoD. Address: Enter an ID number for the PTZ camera, greater than 0. If using multiple PTZ cameras, ID numbers cannot be the same.
7.4.2 (b) Using Control Method UTC (Up-The-Coax) If you are connecting a PTZ camera that utilizes UTC (Up-the-Coax) technology and does not require the use of the RS-485 port, you will need to change the control method for the channel the PTZ is connected to. As the PTZ camera and DVR will communicate via the BNC Video/Power cable, you will need to change the control method to UTC. To do so, login to your DVR and the follow these steps: 1 2 3 1 Select Device. 2 Select PTZ.
7.5 System Menu 7.5.1 General Set or adjust basic DVR settings such as the time, date and language. Basic system configuration. System Time: Manually set the date and time of your DVR. Date Format: Choose the display format for the date. You can select Month/Day/Year, Year/Month/Day or Day/Month/Year. Date Separator: Choose the format of date display. Time Format: Select between a 12Hour or 24Hour display. Language: Pick between ENGLISH, SPANISH or FRENCH language preferences.
7.5.1 (a) DST Configure Daylight Savings Time settings. DST: Enable or Disable the Daylight Savings Time feature. Week Day - Date: Indicate whether you would like this feature to be applied the week of or an exact date. Start Time: Select the date and time to apply the DST offset. End Time: Select the date and time to remove the DST offset. 7.5.1 (b) NTP Configure National Time Protocol. Server Address: Select the server that the DVR will use.
7.5.2 Users Create and modify user’s permissions. Modify User: Select an existing user from the list to change the Username, Enable or Disable password access and modify permissions. Modify Group: Select an existing group from the list to change the Group Name, Enable or Disable password access and modify permissions. Modify PWD: Modify password. Add User: Add a new user. Add Group: Add a new group. Delete User: Remove user. Delete Group: Remove group.
7.5.2 (a) Modify User User Name: Create the new user’s User Name. Password: Set the password for the new user. Confirm Password: Re-input the set password for the new user. Memo: Optional description of the new user account. Group: Select a group to administer authority parameters. Authority: Customize DVR authorities for the selected Group.
7.5.3 Info View your DVR system’s information and specifications at a glance. This menu will provide crucial device and network information to allow manual reconfiguration of your mobile application if needed. Keep in mind you can also scan the QR code on this screen using your Night Owl Connect App to quickly reconfigure your mobile device via our Owl Scan feature. DISCLAIMER: The QR Code within this image is not active.
7.5.4 Log Search for logs of all events and notifications on the DVR. Type: Select the type of event log that you would like to Search for. Each choice corresponds to an action or event that was triggered and noted within the system. For example, System logs are recorded when the DVR time is synced with NTP (if enabled) or if the system is turned on or off. Start Time: Choose the initial date of your log search period. End Time: Choose the end date of your log search period.
7.6 Advanced Menu Configure additional settings related to maintenance, hard drive space and upgrades. 7.6.1 Maintain Adjust settings related to default user access and reboot schedules. Reboot: Set the frequency of reboots if this feature is enabled. Auto Delete Old Files: Set whether you would like the DVR to automatically delete old files. This option is like the Overwrite option, however this allows you to customize the time period in which the HDD will automatically delete old recordings.
Within the Load Default menu, you may select which settings you would like to restore to default. 7.6.2 Events Configure notification settings for other triggered events not related to motion detection such as disk error, disk full or and/or video loss. These events will be added to the Alarm Status window.
Event Type: Choose the type of event notification that you would like to appear on the Alarm Status window. No Storage: The HDD is full. Storage Device Error: Refers to the status of the HDD and will notify you if it crashes or has become corrupt. Storage: No Space: This event setting allows you to set a percentage of available HDD space alarm so that when the available storage space is less than the percentage it is set to, the notification will appear on the Alarm Status window.
7.6.3 Alarm Status The Alarm Status notification message shows each camera’s alarm status. To prompt the Alarm Status message, you should enable the “Show Message” check mark on the Camera>Motion or the Advanced>Events menus. By default, this message is disabled. Index: Represents each camera. Type of Alarms: Video Loss: Video loss is regarded as an alarm event and occurs any time the DVR does not receive an active video signal on any of its inputs.
Advanced: Provides information about this window and allows you to adjust alarm notification settings. OK: Hide the alarm status and verify that the alarm was noticed. Red Check: The alarm is happening. Green Check: Unchecked alarm that already finished. Empty Box: No trigger detected. Clear Alarm State In Time: 0 Seconds: 0 Seconds: Clear alarm after 0 seconds. 5 Seconds: Clear alarm after 5 seconds. 30 Seconds: Clear alarm after 30 seconds. 5 minutes: Clear alarm after 5 minutes.
7.6.4 Auto Upgrade Control settings for auto upgrades of the DVR software. Upgrade from USB: Upgrade the DVR firmware from a USB flash drive. To upgrade DVR firmware, insert a USB flash drive containing the DVR upgrade file into the USB port on the back of your DVR. Then select the correct file from the “Upgrade File” drop-down menu and select “Upgrade”. Auto Upgrade: Enable or Disable the auto upgrade feature. Firmware updates will be detected automatically when this feature is enabled.
CHAPTER 8 GLOSSARY 76
Chapter 8: Glossary DDNS: Dynamic Domain Naming System. Method for automatically updating hostnames, address or other information like a URL on a given name server. DHCP: Dynamic Host Configuration Protocol. A network protocol that allows a server to automatically assign a device and IP address. IP: Internet Protocol. Protocol for standard communications across the Internet. ISP: Internet Service Provider. An organization that provides services for accessing or using the Internet. PIR: Passive Infrared.
CHAPTER 9 WARRANTY 78
Chapter 9: Warranty NIGHT OWL, LLC (“Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost with the original proof of purchase receipt.
Returns Under This Warranty In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at www.NightOwlSP.com in the warranty registration section or in any other manner described in the instructions. Disclaimer Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws.
CHAPTER 10 TROUBLESHOOTING 81
Chapter 10: Troubleshooting If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support. Error Solutions 1. Confirm that all cables are connected correctly. Cable from power adapter is 2. Confirm that the power loose or is unplugged. adapter is securely connected to the back of the unit. 1.
Error Possible Causes Solutions 1. Check the camera video cable and connections. 2. Disconnect and reconnect the There is no picture on selected Camera cables are loose or have cable at the system and at channels/camera picture is not become disconnected. the camera. being displayed. 3. Try moving the camera to another channel or use another cable. Audio cables are loose or have Check the AUDIO connection to been disconnected. the DVR.
CHAPTER 11 USER INFORMATION 84
Chapter 11: User Information Be sure to write down all the important information below and place it in a secure location. General DVR Information NOTE: This information can be found on page 67. Admin Password: User Password: Model Number: UID: Internet Login Information NOTE: This information can be found within the General Menu tab under Network in your DVR’s Main Menu.
Need Help? For system manuals, troubleshooting guides, FAQs, video tutorials and more: Please refer to the sticker located on top of the device for steps on how to access your product’s support material. CONTACT US PHONE (English, Spanish & French) EMAIL WEBSITE 1.866.390.1303 Live Chat 24/7, 365 days a year Sales@NightOwlSP.com • How-To Videos • Manuals Sales / Technical Support Sales Support Technical Support 24/7 Product Support Support@NightOwlSP.com www.NightOwlSP.
