Warranty

NewTechWood Residential Limited Warranty / v20180111 3
2. NEWTECHWOOD CLAIM PROCEDURE
2.1 In order to proceed with a warranty claim against NewTechWood, the Purchaser must send to
NewTechWood a copy of this warranty document, a copy of original proof of purchase, and photos or
other supporting evidence of the defective or nonconforming NewTechWood product. All warranty claims
should be forwarded to the address noted in Section 2.2 below. Purchaser’s original proof of purchase
must be from an authorized NewTechWood product dealer. The proof of purchase was also show (1) the
date of the original purchase and (2) that sufcient NewTechWood product has been purchased to cover
the number of lineal feet claimed to be damaged. All warranty claims must be received by NewTechWood
within the applicable Warranty Period and in no event later than thirty (30) days after any discovery of a
possible nonconforming nature of or other failure of the NewTechWood product.
2.2 All warranty claims should be sent as follows:
NewTechWood, Ltd
Claims Department
19111 Walden Forest Drive Suite B
Humble, Texas 77346
Email: [e-mail]
2.3 Upon discovering a possible defect of any NewTechWood product, Purchaser shall, at Purchaser’s
sole expense, make temporary repairs or cordon off the area in order to fully protect all property and
persons that could be affected. Upon the written request of NewTechWood, the Purchaser must allow a
NewTechWood representative to enter upon Purchaser’s property to inspect the alleged nonconforming
product. Purchaser is not authorized to make any permanent repairs or remove any of the NewTechWood
products prior to NewTechWood having completed its claim investigation and, should Purchaser violate
these requirements, such violations shall serve to invalidate and terminate the Limited Warranty provided
by NewTechWood. No NewTechWood products shall be returned to NewTechWood unless directed and
authorized by NewTechWood in writing to do so. Any removal or disposal of defective NewTechWood
products shall be at Purchaser’s sole cost and expense.
3. GENERAL CONDITIONS, EXCLUSIONS AND LIMITATIONS
3.1 Purchaser’s sole remedy, and NewTechWood’s sole liability to Purchaser, for (i) any claim whatsoever
relating to the NewTechWood product, (ii) any claims arising out of the marketing, purchase, installation,
use, storage, possession or maintenance of NewTechWood products (whether such claim arises in
contract, warranty, tort, gross negligence, negligence, strict liability, statutes or regulations, or otherwise)
or (iii) any claims that the NewTechWood products failed to perform as warranted above, is and shall be
limited to NewTechWood’s replacement of the defective NewTechWood product. NewTechWood shall
not be responsible for the costs associated with the installation of the replacement NewTechWood
product or the disposal of the defective NewTechWood product.
3.2 NewTechWood’s obligation to provide replacement product shall only be in an amount equal to the
volume (linear feet) of defective material as listed on the Prorated Warranty Schedule contained herein
or the number of defective NewTechWood Fasteners. NewTechWood’s replacement obligation allows
NewTechWood to provide products as close in colour, design and quality to the original installation as
reasonably possible, in NewTechWood’s discretion and determination. Purchaser acknowledges that
NewTechWood does not guarantee an exact match as colors and designs may change. Purchaser agrees
to the use of such fasteners as adequate for reinstallation of the furnished board, irrespective of existing