Operation Manual

9
Troubleshooting
Ensure that all cables are well seated. Check that
keyboard and mouse cables are not swapped. Label and
bundle the cables for computer and consoles to avoid
confusion when connected to the NewStar Console Sharing.
Symptom Causes Solutions
Keyboard or mouse
does not work
Loose keyboard/mouse
cable connection
Improper power-up
sequence
Make sure the keyboard and
mouse connectors are well
mated.
Unplug-then-plug the keyboard
and mouse cables
One set of console
does not work; the
other console works
well.
The other console is
taking control of the
switch.
Wait till the other console stops
using the switch, or press the
front panel button to release its
selection.
One of the monitor is
dark or does not
have VGA signal.
The other console is
taking control of the
switch that it mouse is
moved by accident.
Some mice are sensitive to
motion. Please the mouse
upside down to avoid
unnecessary mouse activity
One set of console
works but the other
does not.
Both keyboards and mice
are not of the same type
and require different
drivers.
Use keyboards and mice of the
same type to avoid device drivers
from getting confused.