User manual
Part 4: Troubleshooting & FAQ
Troubleshooting Tips
If a connected storage device is not recognized after connecting it:
First try unplugging the eSATA cable from the NewerTech MAXPower RAID eSATA 6G-4e Card and then
plugging it back in. If the device is still not recognized, keep the storage device turned on and connected
via eSATA to the NewerTech MAXPower RAID eSATA 6G-4e Card and restart your machine. Please contact
Technical Support for further assistance.
If the NewerTech MAXPower RAID eSATA 6G-4e Card is not being recognized by the computer:
First make sure the card is seated completely in the PCIe slot by reviewing the Hardware Installation steps.
If the card is still not recognized, try installing the card into a dierent PCIe slot. If the card is still not
recognized, please contact Technical Support for assistance.
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Newer Technology MAXPower RAID eSATA 6G-4e
FAQ
Does the MAXPower eSATA 6G card support booting?
The NewerTech MAXPower RAID eSATA 6G-4e Card does support booting on Mac and PC. For Mac booting,
you must upload the Mac EFI found on the driver disc or download the latest from the Newer Technology
website. See page 7 of this manual for steps to set up boot support. On PC’s, BIOS booting to RAID is
supported.
Why does the card alarm sound when I disconnect the eSATA cable?
The audible alarm on the card is disabled by default, but if it is enabled you must follow a dierent procedure
for physically disconnecting drives from the card. Even though you ejected the drive from the desktop,
you must still “unplug” it from the Web Manager interface. Log into the Web Manager and click on the
“Maintenance” link for the array you wish to disconnect and click on the “Unplug” button. Now the drives are
ready to be physically unplugged from the RAID card.
I installed another card that uses the same localhost:7402 address and now I can’t access either card,
what do I do?
Remove one of the cards in order to gain access to the Web Manager. Navigate to the “Settings” section and
change the Listening Port number from “7402” to another “74xx” number. You should now be able to access
that installed card on the new port and the second card on the default “7402” port. Please see page 14 for
more information on the Listening Port setting.
What happens if I connect a drive that is already formatted?
The Newer Technology MAXPower RAID eSATA 6G-4e has an automatic passthrough/legacy feature that
will pass any connected drive to the OS without needing to initialize it via the Web Manager. The exception
to this auto-passthrough feature is when a drive or drives have been initialized via the Web Manager, for
use in a RAID array or as a hot spare. The drives will appear in the Web Manager with an “L” over the icon to
represent its state as a passthrough/legacy drive.
What do I do if a drive fails?
Please see “Rebuilding an Array & Replacing a Failed Drive” on page 12 for instructions on replacing a failed
drive.