Installation Guide

LIMITED WARRANTY
NewAge is proud to oer a Limited Warranty from the date of purchase. This is subject to the limitations and disclaimers set
forth below and other product documentations.
NEWAGE PRODUCTS INC. OUTDOOR KITCHEN
PLATINUM PIZZA OVEN MANUFACTURER WARRANTY
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www.newageproducts.com/support-hub/
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Warranty Claim
For warranty service please contact NewAge Products at
1-877-306-8930; or [e-mail]
Please review all warranty details below, prior to
contacting NewAge Products for a claim.
Scan the QR code on the right to access our support page or
visit www.newageproducts.com/contact-us/
PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available
when you call our customer service team:
• Name, address and telephone number
• Product Name / SKU Number
• A clear, detailed description of the problem
• Proof of purchase including order number
WHAT IS COVERED
COVEREDWhen this product is installed, operated and maintained according to the instructions attached to or furnished with the product,
NewAge Products Inc. will replace the defective product or parts if the part fails as a result of defective materials or workmanship for the
warranty duration from the purchase date of the product.
The 304 stainless steel material used in the construction of Pizza Oven is highly rust resistant, however, chlorine in the air from swimming
pools or the salt from sea air may cause surface rust to appear and even create some pitting corrosion if left on the product. We suggest
cleaning all stainless steel surfaces at least every two weeks to keep your Pizza Oven in prime condition. The chemical
reaction from salt is easy to prevent however it is more dicult when left on the surface.
1. Service calls to correct the installation of any NewAge products or to instruct you how to use or install them.
2. Damage resulting from products caused by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect,
modification or mishandling, improper maintenance & storage.
3. Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instructions provided with
the product.
4. Repairs or replacement when your product is used in other than normal, residential use, such as a commercial environment, or
handled in anyway inconsistent with the installation instructions included with the product.
5. Cosmetic damage that occurs after customer purchasing the product, including scratches, dings, dents, corrosion, or stains in the
material that does not aect the structural or functional capability of the product.
6. Surfaces damaged due to improper use of chemicals, and detergents.
7. Discoloration due to the heat, for example beside a Pizza Oven, is a trait of stainless steel.
8. Surface rust resulting from acid rain or environmental chemicals
9. Replacement parts for NewAge products outside Canada and the United States.
10. Loss due to theft.
11. Damage resulting from use of the product contrary and not in accordance to the instruction manual.
12. Any labor costs during the warranty period.
13. Discoloration of the Baking Stones.
14. Damage resulting from use of the product contrary and not in accordance to the Safety Operating Practices.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED TO THE
EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO ONE YEAR, OR THE SHORTEST PERIOD ALLOWED BY LAW.
THIS WARRANTY IS LIMITED TO THE ORIGINAL BUYER. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness,
so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT OUR DISCRETION AS PROVIDED HEREIN.
NEWAGE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or
consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state or province to province.
WHAT IS NOT COVERED
Length of warranty Warranty covered Items Cost to NewAge Cost to Customer
10 Years Stainless Steel and Metal Parts Materials Shipping
5 Years Bottom burner, Back Burner, Warming Drawer Rack, Baking Stone Materials Shipping
2 Years All other Parts and Accessories Materials Shipping