Installation Guide

50
Troubleshooting
PROBLEM POSSIBLE CAUSES
1. Low heat/ Low ame when
control knob turned to
“High”
For natural gas - undersized supply line.
Supply pipe diameter must be sized according to installation code.
2. Uneven heat Pre-heat Pizza Oven with main burners on high for 10 minutes.
3. Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general maintenance
instructions.
Open air shutter slightly according to combustion air
adjustment instructions.
4. Main burner will not light
with the igniter, but will light
with a match
Electrode is covered by cooking residue
Clean wire or electrode using a cloth and rubbing alcohol.
Electrode and burners are wet
Wipe with dry cloth.
Ignition electrode cracked or broken; sparking where cracked
Replace the valve. This must be done by qualied technician.
Flame thrower orice is blocked
Clean the orice or replace the valve as required.
Faulty igniter.
Replace the valve. This must be done by qualied technician.
5. Humming regulator This is not a defect. It is caused by internal vibrations in the
regulator and does not aect the performance or safety of the
gas Pizza oven. Humming regulators will not be replaced.
Please check and conrm the following points before calling Customer Service.
1. Is there fuel supplied to the Pizza Oven?
2. Is the main shut-o valve open?
3. Are you using the correct type of fuel for the Pizza Oven? (Propane gas Pizza Oven or Natural Gas
Pizza Oven)
4. Is the Pizza Oven plugged into a live electric circuit?
5. Attempt to match light the burner (see “lighting the Pizza Oven”). Check to see that other burners
on the unit operate. Clean electrode tip of any debris.