Terms & Conditions

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ALLPROD-ADH-4WC-NL (10.17)
provider in Your area. You must contact Us at 855.608.4501 once Your Product has been diagnosis and provide the estimate needed for repair. We will
provide You with an approval number. Once the repair has been completed, You must pay the service provider and email [e-mail] or fax
972.993.1512 Us a copy of the completed rental or repair invoice. The service facility or rental invoice must include the Make, Model and Serial Number of the
Covered Product, the reason for repair and cause of loss of the Covered Product, an itemized list of the charges, proof of payment, and Your name, address
and phone number. We will reimburse You with a check within two weeks. Failure to provide all claim documentation may result in claim denial. If the Covered
Product requires repair, You must obtain a proper repair authorization number prior to work being performed. We are not responsible for delay in service or
loss of use of the Covered Product.
(7) POWER SURGE PROTECTION
: This Agreement provides power surge protection from the product date of purchase in the absence of any insurance coverage. If
the Covered Product is damaged as a result of a power surge, we will service the Covered Product in accordance with the terms herein.
(8) FOOD LOSS: To receive coverage for food loss resulting from the failure of the covered refrigerator or freezer, the failure of Your refrigerator or freezer must be
due to a defect in the components of the appliance, and not a power failure of any kind. You will be reimbursed up to two hundred dollars ($200) once during the
coverage period
. To receive payment, You must have the appliance repaired by a service center authorized by the Administrator and submit the following: a copy
of the repair order, and itemized list of perishable food lost due to the lack of refrigeration, and proof of purchase for the replaced food.
(9) ACCIDENTAL DAMAGE IN HANDLING (“ADH”)
: If purchased, the Covered Product is protected against accidental damage in handling such as drops and
liquid spills. This Agreement does not cover immersion of the Covered Product in any liquid substance. ADH only covers operational or mechanical failure
caused by an accident from handling and does not include protection against theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or
intentional conduct associated with handling and use of the Covered Product, cosmetic damage and/or other damage that does not affect the unit functionality,
damage caused during shipment between You and Our service providers and any other limitations listed in the “What is Not Covered” section of this Agreement.
For the purpose of this Agreement, Accidental Damage is defined as a single, unexpected, sudden and unintentional event and does not include accumulated
damage from continual or multiple events. The use of this coverage requires from You an explanation of where and when the accident occurred as well as a
detailed description of the actual event and nature of the damage. Accidents that occur while the Covered Product is being used by or in the possession of any
person other than the original purchaser of the Covered Product are not covered under this Agreement. In the event that a replacement of the Covered Product
is necessary, the Administrator shall have sole discretion to determine the replacement value of the Covered Product.
(10) LAPTOP SCREEN PROTECTION: If You purchased Laptop Screen Protection or ADH coverage, this Plan provides coverage for labor and replacement parts
necessary to repair or replace Your laptop screen should it become inoperable but not more than twice during the term of this Plan. There is no deductible under
this plan.
(11) COMMERCIAL PLAN: For residential and commercial grade products used in a Commercial setting/environment (i.e. for use other than in a residential single-
family setting), a Commercial Plan is required. If purchased, this Agreement covers replacement parts and/or labor necessary to maintain the Covered Product
that is used in a Commercial setting in those cases where the manufacturer’s warranty is null and void. Coverage under this Agreement will begin from the date of
purchase and continue for the period of time stated on Your sales receipt; provided however, for selected products that are manufactured specifically for
commercial use and include a manufacturer’s warranty, coverage begins upon expiration of the shortest portion of the manufacturer’s or factory-refurbished parts
and labor warranty. During the manufacturer’s warranty period, any parts, labor, on-site service or shipping costs covered by that warranty are the sole
responsibility of the manufacturer. Note: Special Features, Benefits, or Optional Plans and Major Component coverage for appliance service agreements, is/are not
available for products under the Commercial Plan.
(12) MAJOR COMPONENT FOR APPLIANCES: Major Component coverage, when purchased alone, covers the Major Component part for five (5) years from the date
of purchase of the Covered Product. Major Component coverage, when purchased in conjunction with a major appliance comprehensive Parts & Labor Repair
Plan, covers the Major Component part for an additional five (5) years of coverage beginning upon the expiration of the comprehensive Parts & Labor Repair Plan.
Major Component coverage is only for the Major Component parts and associated labor in the event of a mechanical or electrical failure of the major component
and does not include trip charges, or any other parts that should fail. To file a major component claim, You must first contact the Administrator to obtain a service
order. Once a service order is obtained, the unit can be repaired and the detailed service invoice submitted to the Administrator for reimbursement of the eligible
and covered portions of the repair. The Administrator is not responsible for repairs that are not included under this Agreement. Major Components eligible for
coverage are:
A/C: Compressor
Dehumidifier: Compressor
Refrigerator/Freezer: Compressor
Gas Cooktop/Range/Wall Oven: Spark/Igniter Module
Electric Cooktop/Range/Wall Oven: Heating Elements (including surface, bake & broil)
Range Hood: Ventilation Motor
Microwave: Magnetron Tube
Dishwasher: Motor
Clothes Dryer: Motor
Clothes Washer: Transmission
Clothes Washer/Dryer Combo: Motor & Transmission
Wine Cooler: Compressor
Trash Compactor: Motor
(13)
III. WHAT IS NOT COVERED
(A) Products not originally covered by a manufacturer’s warranty; (B) Products with less than an original ninety (90) days manufacturer’s parts and
labor limited warranty (C) Product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the
manufacturer’s ability to pay for such repairs; (D) Cleaning; Periodic checkups; preventive maintenance; (E) Any and all pre-existing conditions that
occur prior to the effective date of this Agreement and/or any product sold used or “AS-IS”, including but not limited to floor models, demonstrations
models, etc.; (F) Part or repairs due to normal wear and tear unless tied to a breakdown, and items normally designed to be periodically replaced by You
during the life of the product, including but not limited to batteries, light bulbs, etc.; (G) Damage from abuse, misuse, mishandling, introduction of
foreign objects into the Covered Product, unauthorized modifications or alterations to a Covered Product; failure to follow the manufacturer’s
instructions for operation and care of the Covered Product; external causes of any kind, including third party actions; fire; theft; insects; animals;