Terms & Conditions

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ALLPROD-ADH-4WC-NL (10.17)
C. For Fitness Equipment & Other Sporting Goods: We will repair or replace the Covered Product for mechanical and electrical failures, including power
surge, that occur during normal use and operation in accordance with the manufacturer’s written specifications. This Agreement does not cover any product
used in a commercial setting. This Agreement covers the repair and replacement of functional factory installed belts (including treadmill walking belts) and
rollers required for the performance of the Covered Product.
D. For Furniture: Coverage for mechanical or electrical failures, stains and accidental damage is effective upon date of delivery date of purchase and continues
for the period indicated on the face of this Agreement or as indicated in the Declarations Page, Your sales receipt or invoice. In the event Your Covered Product
is being serviced by an authorized service center when this Agreement expires, the term of this Agreement will be extended until covered repair has been
completed. THIS AGREEMENT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY. Accidental damage coverage includes: stains to area rugs,
fabric, vinyl or leather as a result of normal spills from food and beverage and human or pet biological stains, ball point pen ink and nail polish. Parts will be
replaced with those of like kind and quality at Our sole discretion. We may use ne or remanufacturer parts in repairing Your Covered Product. If the Covered
Product cannot be repaired, if the cost of its repair exceeds the Covered Product’s original purchase price, the Covered Product will be replaced as
determined by Us with a product of like kind or similar features. If replacement parts are not available for the Covered Product or have been discontinued by
the manufacturer, We will refund the purchase price You paid for this Agreement.
• PRODUCTS COVERED
1. Fabric Furniture
2. Area Rugs
3. Leather, Vinyl & Nubuck Furniture
4. Mattresses
5. Wood, Mirrors & Other Hard Surfaces (includes: metal, glass, laminate, stone)
6. Outdoor Furniture
•
WHAT IS COVERED
1. Mechanical & Electrical Failures
2. Frames & Adjustable Bed Frames
3. Springs
4. Mechanisms (Sleeper, Reclining, Inclining, Heating & Vibrating, Umbrella)
5. Stains from a specific incident (such as food, beverage, cosmetics, lotion, nail polish, nail polish remover, bleach, glue, grease, oil, suntan
oil, paint, ball point pen, marker, crayon, gum, tar, wax, ink, dye, grass, mud, shoe polish, human & pet bodily fluids)
6. Accidental damage from a specific event:
a. Burn
b. Puncture, Rip, Tear or Cut
c. Breakage
d. Liquid Ring or Mark
e. Heat Mark
f. Scratch, Gouge, or Chip (Wood & Hard Surfaces Only)
g. Checking, Cracking, Bubbling, or Peeling of Finish (Wood & Hard Surfaces Only)
7. Loss of Silvering (Mirrors Only)
8. Breakage of Welds (Outdoor Furniture Only)
(3) LIMIT OF LIABILITY
: Our limit of liability for the Covered Product under the Parts & Labor Repair Plan is the cost of authorized repairs to and/or replacement of
the Covered Product as determined by Us, with a product of similar quality and features, provided however, in no event will Our total liability for repairs and/or
replacement exceed the original purchase price for the Covered Product, excluding sales tax, diagnostic fees, delivery, shipping and installation costs. Upon
replacement, there is no longer any obligation for the replaced product under this Agreement. SERVICE COSTS, TRIP CHARGES, BREAKDOWN CHARGES,
INSPECTION FEES, DIAGNOSTIC FEES OR ESTIMATE CHARGES FOR REPAIRS NOT COVERED UNDER THIS AGREEMENT ARE YOUR
RESPONSIBILITY.
(4) NO LEMON POLICY: This Agreement provides that following the expiration of the term of the Covered Product’s manufacturer’s warranty, and subject to Our
Limit of Liability, after three (3) service repairs have been completed for the Covered Product for the same problem, as determined in Our sole discretion, in lieu of
performing a fourth (4
th
) repair on the Covered Product, We may replace it with a product of like kind or similar features, or issue a check to You in an amount not
to exceed the remaining limit of liability as determined in accordance with the section titled “LIMIT OF LIABILITY.” If We replace the Covered Product, all Our
obligations for the Covered Product under this Agreement terminate.
(5) HOW TO REQUEST SERVICE
: To request service for the Covered Product, contact the Administrator toll-free at 877.634.0964, or go online to
www.newleafsc.net.. All repairs must be authorized by the Administrator prior to performance of work. Claims for unauthorized repairs may be denied. You may
be asked for a credit card number prior to service being performed. Many oversights, which are not covered under this Agreement, can be due to simple
circumstances such as the Covered Product not being switched on, being unplugged, or a fuse blown at the junction box. For a Covered Product that uses
batteries as the prime power supply, check that the batteries do not need replacing or recharging. If You refuse service on a Covered Product after We have
dispatched the repair servicer to Your location, You will be billed for that servicer’s applicable trip charge.
(6) SERVICE DELIVERABLES
: You will receive service on the Covered Product as described below:
Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service
center during normal business hours.
In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or
invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a
non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized
technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be
provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center
may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage
charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by
this Agreement, and are Your responsibility.
Depot Service: If depot service is included with Your Agreement We will provide 3-way shipping to and from a depot service center of Our choice.
Reimbursement: How to file a reimbursement claim: You must call Us at 877.634.0964 to file a claim. You must contact a manufacturer authorized service