Getting Started Guide

Fault Cause Solution
SIM card error The SIM card is damaged.
Contact your network service provider
The SIM card is not in
position.
Check the SIM card
The metal face of the SIM
card is polluted.
Clean the SIM card with a clean cloth
Poor received
signal quality
Signals are obstructed. For
instance, radio waves
cannot be effectively
transmitted nearby a high
building or in a basement.
Move to a place where signals can be effectivel
y
transmitted
Line congestions occur
when you use the mobile
phone in high-traffic hours
Avoid using the mobile phone in high-traffic hours
The mobile phone
cannot be powered
on
The battery energy is
exhausted
Charge the battery
The mobile phone
cannot connect the
network
The SIM card is invalid
Contact your network service provider
The mobile phone is not in a
service area of the GSM
network
Move to the network operator's service area
The signal is weak
Move to a place where the signal quality is high
The battery cannot
be charged
The charging voltage does
not match the voltage range
indicated on the charger
Ensure the charging voltage matches the voltag
e
range indicated on the charger
An improper charger is used Use the charger specially designed for the mobil
e
phone
Poor contact Ensure the charger plug is in good contact with th
e
mobile phone
TROUBLESHOOTING
If you find exceptions when operating the mobile phone,
restore the factory settings and then refer to the following
table to solve the problem. If t he problem persists, contact
the distributor or service provider.
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