Quick Start Guide
©NeuroTek 2020 Version 1.0
Troubleshooting Guide
If your EyeScan does not respond to inputs and you cannot end a
session or make adjustments, there is a reset feature that will allow
you to reboot the device. Your settings and proles are not eected.
For further assistance please email us at:
emdrtools@neurotekcorp.com, or call 727-372-0104.
Our normal oce hours are 7:30 a.m. - 4:30 p.m. EST
Monday through Friday.
The reset button is just above the
headset icon and can be activated
using a paper clip. You will feel the
button click. Release the button and
the EyeScan will restart.
Maintenance
To clean the device, we recommend using a microber cloth to dust
the device. Do not use harsh chemicals on the LCD screen on the
remote as it can damage the screen over time. We do recommend
using the premoistened screen wipes occasionally, if you need to
clean the screen, and the cloth isn’t enough.
In order to extend the life of your pulsers it is important to know
that the life of the wires is directly related to how much exing,
pulling and bending your pulser wires receive. Although we work
very hard to make the pulsers and wires as durable as possible,
there is no way to predict how long they will last. Any wire that is
handled on a regular basis, especially by people who are stressed,
will eventually wear out. Pulsers are considered consumable items
and having spares on hand is highly recommended.
If your Tac cannot nd your EyeScan and there are two lights on
your lightbar, your device has been switched to wired mode. To
change it back to wireless mode and one light, press and hold the
power button until the device turns o and on again and then you
should see one green light and you can release the button.