Owner's manual

NTI XTENDEX USB EXTENDER
6
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
or please call us directly at [phone] (800-RGB-TECH) or (330)
562-7070 and we will be happy to assist in any way we can.
Problem Cause Solution
Remote or Local Unit
green power LED does not
illuminate
• Power supply is not connected or
plugged-in (Remote Unit).
• CPU is not powered ON (Local
Unit)
• Make sure outlet is live and AC adapter is plugged-in.
• Make sure USB cable is fully inserted on both ends.
• Make sure 5VDC jack is fully connected
CPU doesn't detect the
keyboard and the mouse
• Keyboard cable or mouse cable
are loose
• CATx cable is too long
• Check cable connections
• CATx cable can be no more than 200 feet in length
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at 1-800-742-8324 (1-800-RGB-TECH) or 1-330-562-7070 or visit our website at
http://www.networktechinc.com for information regarding repairs and/or returns. A return authorization number is required for all
repairs/returns.
MAN026 Rev. 8/24/10