NCD ThinSTAR 300 User’s Guide Part Number 9300744 November, 1998 Network Computing Devices, Inc.
Copyright Copyright © 1998 by Network Computing Devices, Inc. The information contained in this document is subject to change without notice. Network Computing Devices, Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains information which is protected by copyright. All rights are reserved.
Contents Chapter 1 NCD ThinSTAR 300 Basics 1-1 What is a Windows-based Terminal? What is a client? Start-Up Options Two Power Modes Initial Start-Up Initial Display Panels If a Desktop Displays If the Connection Manager Displays If the Setup Wizard Displays If a Connection Wizard Displays The WTS Connection Wizard The Citrix ICA Connection Wizard The Dial-Up Connection Wizard Using the Connection Manager Starting Multiple Connections Hot Keys Logging Off Ending Auto-Start Connections 1-1 1-1 1-2 1-2 1-2
- Chapter 2 Windows NT Basics 2-1 Initial Desktop Icons Taskbar Finding Things Running Application Programs Manipulating Windows Manipulating Files and Folders Online Help for Programs Printing 2-2 2-3 2-4 2-5 2-6 2-6 2-7 2-7 2-8 Chapter 3 In Case of Trouble 3-1 The Network Panel Displays Fixing a Cable Problem Fixing an Address Problem An Upgrade Message Displays The Screen Looks Garbled Error Messages Appear Front Panel LEDs Blink 3-2 3-2 3-3 3-3 3-4 3-5 3-5 Appendix A Advanced Users Configuratio
CHAPTER 1 NCD ThinSTAR 300 Basics This chapter describes your NCD ThinSTAR 300 Windows-based Terminal (WBT) basic operating procedures.
NCD ThinSTAR 300 Basics Start-Up Options This section describes the steps to take to start a session with a server using the NCD ThinSTAR 300. How to start the terminal, the most common initial panel displays, and how to create a connection are explained. Two Power Modes Your NCD ThinSTAR 300 terminal has a power switch in the back, and an on/off button in the front. When the power switch is on, you can turn off the terminal by pressing the on/off button in the front.
NCD ThinSTAR 300 Basics Initial Display Panels Terminal Server Desktop If a connecting panel displays briefly, and the Terminal Server desktop displays, you are connected to a Windows NT Terminal Server through either a RDP or ICA client. If the Logon Information panel displays, log on to the server. If a WinFrame desktop displays, see your WinFrame documentation for operating procedures. For more information, see “If a Desktop Displays” on page 1-3.
NCD ThinSTAR 300 Basics Alternatively, your terminal may have been configured with a connection, and automatic logon, but no automatic application start-up. In that case, if in WinCenter, open the Program Manager (if not already open) and double-click on the application you need. If in MetaFrame or Windows NT, use Start > Programs to begin your application. It is also possible that your terminal may have been configured with a connection but no automatic logon or application start-up.
NCD ThinSTAR 300 Basics If the Connection Manager Displays Depending on how your terminal is configured, the NCD ThinSTAR Connection Manager may list one or more connections. If the Connection Manager displays: 1. Select a connection by clicking on its Connection Name in the connection list and clicking Connect (or simply double-click the Name). If the connection was defined for automatic logon, and the server it connects to is running, the terminal makes the connection and you are logged on. 2.
NCD ThinSTAR 300 Basics After you finish with the NCD ThinSTAR Setup Wizard, a Connection Wizard may display; see the next section for information. If a Connection Wizard Displays If your terminal has not been configured with any connections, a connection wizard may display.
NCD ThinSTAR 300 Basics Figure 1-2 WTS Connection Wizard To create a connection: 1. In the first page of the WTS Connection Wizard: a. Enter a brief description of the connection in the Name field. b. Enter the name (or network IP address) of a Terminal Server. Click Next. If you plan to use the NCD Dial-Up Client, enter the FQDN (fully qualified domain name, for example, accthydra.ncd.com) for the server, not an abbreviated version. 2. Click Next in all of the remaining data entry pages. 3.
NCD ThinSTAR 300 Basics The Citrix ICA Connection Wizard If the Citrix ICA Connection Wizard displays, you must create a Network or Dial-In ICA Client connection to a Citrix WinFrame or Terminal Server MetaFrame server using the name or network address of the host (server computer). As with other connections, you can configure the automatic start-up of an application or a published application (ICA connections only).
NCD ThinSTAR 300 Basics 3. If desired, select an application for automatic start-up. Click Next. 4. If desired, specify logon information. Click Next. 5. Select Window Options, if needed. Click Next. 6. Set Compression, Cache, and Sound, if needed. Click Next. 7. Select a Title for the connection. Click Finish. The Connection Manager displays. 8. Select the connection you just added and click Connect (or simply double-click the Name). The Terminal Server’s Logon Information panel displays.
NCD ThinSTAR 300 Basics To create a dial-up connection follow these steps: 1. Give the dial-up connection a name and click Next. 2. Click Next to accept the default modem, or select a modem and configure it, if necessary. 3. Enter the phone number of the modem to which you wish to connect. Click Next. 4. Associate a protocol (RDP or ICA) with your dial-up connection by selecting a session to start. This selection is optional. Click Finish, the Connection Manager displays. 5.
NCD ThinSTAR 300 Basics Switching the Terminal to LAN Mode You can put the terminal back into LAN mode with the Terminal Properties > Management tab > Network Options panel. The terminal restarts for the setting to take effect. In LAN mode, dial-up connections display in the Connection Manger but cannot be activated. Using the Connection Manager The NCD ThinSTAR 300 Connection Manager lists all defined connections to Terminals Servers as well as all defined dial-up connections.
NCD ThinSTAR 300 Basics The Connection Manager lets you: ■ Start connections or switch among currently active connections. — Select the desired Connection Name and click Connect (or simply double-click the Name). ■ Stop connections. — If problems on the server cause your connection to not respond to a normal logoff (see the following section “Logging Off” on page 1-13) bring up the NCD ThinSTAR Connection Manager, select the connection and click End. ■ Add or edit new connections. — Use the Configure tab.
NCD ThinSTAR 300 Basics or Press CTRL+ALT+UP_ARROW or CTRL+ALT+DOWN_ARROW to cycle through the list of active connections. The connection list reflects the order in which the connections were started, the most recent being on top. See the Hot Keys section that follows for details. Hot Keys If the Terminal Properties > Management tab > Enable Connection Hot Keys option is enabled, the following hot keys are available.
NCD ThinSTAR 300 Basics c. Select Logoff, then click OK in the panel that displays. d. Terminal Server closes any programs that are still running. 3. A new session starts or the NCD ThinSTAR Connection Manager displays. 4. At this point, you can turn off the terminal. Ending Auto-Start Connections To end an auto-start connection, follow these steps: 1. Press CTRL+ALT+END to bring up the NCD ThinSTAR Connection Manager. 2. Select the Configure tab. 3.
CHAPTER 2 Windows NT Basics This chapter introduces the Terminal Server to users who are unfamiliar with Windows NT 4.0. For more information, see the Terminal Server online help which you can reach through Start > Help. Experienced Windows NT 4.0 users may want to skip this chapter.
Windows NT Basics Initial Desktop This section explains the icons, Start menu, and taskbar on a typical desktop. The Terminal Server desktop is similar to the Windows 95 or Windows NT 4.0 desktop. The first time you log on, the desktop resembles the following example. Taskbar and Start button Figure 2-1 Terminal Server Desktop Terminal Server preserves the layout of the desktop for you. For example, if you left the My Computer window open when you logged off, it will be open the next time you log on.
Windows NT Basics Icons The icons usually displayed on the left side of the screen are: Double-click this icon to open the My Computer window. The initial display shows the Terminal Server’s contents (for which you have permission to see), including icons for its floppy drive, CD-ROM drive, hard drives, and Control Panel. Double-click any of these icons to read their contents. Double-click this icon to open the Network Neighborhood window.
Windows NT Basics Taskbar The taskbar at the bottom of the desktop displays a button for each program or window you open, allowing you to run multiple programs simultaneously and easily switch between them. Figure 2-2 Desktop Taskbar By clicking a taskbar button, you bring a program window to the front. To close a program, click the Close button ([X]) in the upper-right corner of the window. When you close a program or window, its button disappears from the taskbar.
Windows NT Basics Run Starts a program or opens a folder. You can type a name or path or click Browse to look for an item. You may need to type a complete path. For example, the path to an item on drive C might be C:\applications\word.exe. You can use Run to start programs on any network servers you can access. Logoff Allows you to log off the Terminal Server host. Finding Things Terminal Server offers several ways to access files and folders.
Windows NT Basics Windows NT explorer displays My Computer, Network Neighborhood, and Recycle Bin as a tree, or hierarchy, in a double-paned window. The left pane lists the names and icons for disk drives and for the files and folders they contain. The right pane lists the contents of any icon that you click in the left pane. Click a plus or minus symbol in the left pane to expand or contract the tree, and scroll up or down to view more icons.
Windows NT Basics To resize a window using the mouse, move the pointer to a window’s border or corner. When the pointer changes shape, drag the window border to enlarge, reduce, or change the shape of the window. To move a window, place the pointer on the title bar, click and hold the left mouse button, and drag the window. Manipulating Files and Folders You can create new folders in My Computer and Windows NT Explorer.
Windows NT Basics In addition, many dialog boxes have a ? (question mark button) in the upper right-hand corner. You can use this button to get information about items in the dialog box by clicking the ?, and then clicking the item in the dialog box. Printing If the system administrator has set up printers on the local server or other servers on the network, you can print documents from an application’s File menu.
CHAPTER 3 In Case of Trouble 1 This chapter describes some exceptional circumstances that may occur when you turn on the NCD ThinSTAR 300. This is the place to look for information if the initial display on your terminal does not resemble the displays described in Chapter 1. If your problem is not addressed in this chapter, see your system administrator.
In Case of Trouble The Network Panel Displays If the terminal cannot determine the necessary network addresses, the following Network panel displays when you restart the terminal. Figure 3-1 No Network Error panel Fixing a Cable Problem If the there is a problem with the terminal’s network cable a different Network panel displays indicating that the terminal may not be connected to the network. First, check the network cable connection at the terminal and at the outlet on the wall or hub.
In Case of Trouble Fixing an Address Problem If all cables are plugged in securely, the problem may be that the terminal cannot find the address information required for network communication. Contact your system administrator. If the system administrator is able to fix the problem on the Terminal Server host, click Restart when told to do so. If you have to fix the problem at the terminal: 1. Obtain the necessary address information from the system administrator. 2. Click Advanced Setup.
In Case of Trouble Figure 3-2 Upgrade Message Caution Do not turn off the NCD ThinSTAR 300 during a software upgrade. Turning off the terminal at this time may damage it. After the upgrade is complete, the terminal restarts automatically. The Screen Looks Garbled If the screen is unreadable or blank when you turn on the terminal, this means that the terminal’s monitor settings (desktop area and/or refresh frequency) are incorrect.
In Case of Trouble To restore the screen to a readable state, you must put the terminal into safe boot mode, which sets the desktop area (resolution) to 640x480 and the refresh frequency to 60 Hz. To do this, power on the terminal, wait for the progress bar to display (in the middle of the logo screen), then press F5. Although the forced setting makes the screen readable, the monitor may support a better resolution and frequency.
In Case of Trouble It may be helpful to the system administrator if you can report the pattern of blinks. The LED blinks in a repeating sequence followed by a pause: either one blink followed by a pause, two quick blinks followed by a pause, or three quick blinks followed by a pause.
APPENDIX A Advanced Users Configuration Notes 1 This appendix describes some configuration capabilities for the NCD Thin STAR 300. Full configuration details are given in the NCD ThinSTAR 300 System Administrator’s Guide which you can reach through the NCD website at www.ncd.com. Caution Modifying your terminal’s configuration can cause unexpected and undesirable results — ask your system administrator before attempting any of these procedures.
Advanced Users Configuration Notes Configuring Connections Table A-1 Connection Manager Tasks A-2 Task Action Displaying the NCD ThinSTAR Connection Manager Press CTRL+ALT+END. Note By default the NCD ThinSTAR Connection Manager displays two tabs: Connections and Configure. If the Configure tab does not display, see your system administrator. Viewing active connections Display the Connections tab of the NCD ThinSTAR Connection Manager.
Advanced Users Configuration Notes Table A-1 Connection Manager Tasks Task Action Managing multiple connections From within an active session you can bring up the Connection Manager and create new connections. Additionally, you can switch to another active connection by using the following hot keys. Press CTRL+ALT+UP_ARROW or CTRL+ALT+DOWN_ARROW to cycle through the list of active connections. Press CTRL+ALT+HOME to display your default connection.
Advanced Users Configuration Notes Table A-1 Connection Manager Tasks Task Action Designating default connections On the Configure tab, select the connection you want as the default. Display the Connection Startup panel by clicking Startup. Click the Make the selected connection your default connection option and click OK. Configuring autostart connections On the Configure tab, select the connection you want to start automatically. Display the Connection Startup panel by clicking Startup.
Advanced Users Configuration Notes Table A-1 Connection Manager Tasks Task Action Modifying Microsoft terminal client connections — changing Network Connection properties On the Configure tab, select the connection you want to modify. Display the Properties panel by clicking Edit.
Advanced Users Configuration Notes Table A-1 Connection Manager Tasks Task Action Modifying Microsoft terminal client connections — changing connection Application properties On the Configure tab, select the connection you want to modify. Display the Properties panel by clicking Edit. Use the Applications tab to change the following attributes: ❏ Desktop: Select if you want the standard Windows NT desktop to display when connecting to the Terminal Server host.
Advanced Users Configuration Notes Note Your system administrator may have set a password in order to prevent you from making changes to Terminal Properties. In that case, the OK and Apply buttons are grayed out (non-active), until you enter the password through the Terminal Properties > Management tab > Security... panel. If no password has been set, the OK and Apply buttons are enabled and you can make your changes without entering a password.
Advanced Users Configuration Notes Table A-2 Terminal Properties Tasks Task Action Modifying the Desktop Area On the Terminal Properties > Display tab, select the desired desktop area and click the Test button. If the test pattern appears correctly, click OK to apply the setting. Disabling DCHP On the Terminal Properties > Network IP Address tab, select Specify an IP Address Assignment and complete the data entry fields. Note DCHP is enabled by default.
Advanced Users Configuration Notes Table A-2 Terminal Properties Tasks Task Action Enabling/ Disabling Upgrades over Dial-up Connections Use the Terminal Properties > Management tab. Check the Enable Connection Hot Keys option, click OK. Enabling/ Disabling the Configure tab of the Connection Manager Use the Terminal Properties > Management tab. Check the Display NCD ThinSTAR Connection Manager’s Configure Tab option, click OK.
Advanced Users Configuration Notes Table A-2 Terminal Properties Tasks A-10 Task Action Specifying a password for security purposes. Use the Terminal Properties > Management tab, click Security... to display the Enter Password panel. Click Change... to change the password (you must know the old password in order to enter a new one). View main system components (Ethernet, IP Address, SubnetMask, etc.) Display the Terminal Properties > Inventory tab.
Index A accessing Connection Manager A-2 files 2-5 Terminal Properties A-6 adding connections 1-12 addresses, problems 3-3 application 1-1 autostart connections A-4 B blank screen 3-4 C cable connection, problems 3-2 changing to LAN or Dial-Up mode 1-10 client, definition 1-1 Configure tab, Connection Manager A-9 Connection Manager displaying 1-11 initial display 1-3 procedure 1-5 connections creating new A-3 deleting A-6 designating defaults and autostarts A-4 dial-up 1-10 starting 1-12 stopping 1-12 way
Index I R ICA connections configuring clients A-8 modifying A-6 icons, desktop 2-3 RDP connections modifying connection properties A-6 modifying network properties A-5 Recycle Bin icon 2-3 resizing windows 2-6 Run, taskbar command 2-5 running programs 2-6 L logging off terminals 1-13 Logoff, taskbar command 2-5 Logon panel, Windows NT 1-4 M main system components, viewing A-10 mouse right/left handedness A-7 moving files/windows 2-7 My Computer icon 2-3 N Network Neighborhood icon 2-3 Network panel 3
Index screens 3-4 terminal network cable 3-2 upgrades 3-3 U unreadable screen 3-4 upgrade message 3-3 W WBT 1-1 Web pages icon 2-3 windows bring to front 2-4 moving 2-7 resizing 2-6 Windows messaging icon 2-3 Windows NT Explorer 2-5 WTS Connection Wizard procedure 1-6 NCD ThinSTAR 300 User’s Guide Index-3