User Guide

Q: Night vision picture is blurry.
A: If the camera's picture is blurry in night vision, please make sure there is no strong light around
the camera and also no reflection.
Like the below picture, if there is strong light or something will reflect the IR lights, please adjust
the camera location angle to avoid reflection, which might cause blurry.
If the problem still can not be solved, please find Netvue support.
Q: How to setup a micro SD/TF card? What is maximum storage for SD/TF card?
A: 1. Please format the SD to fat32 or vFat firstly. You can go to APP general setting and format SD
card.
2. After formatting the SD/TF card, insert SD/TF card into the camera, it will automatically start
recording. And after 5 mins, it can playback.
The maximum storage is 128GB. Once it goes full it will overwrite it, so the recording will be
continuous.
Q: How to save cloud recordings?
A: Step 1: First of all, you need to have an SD/TF card installed on the device or you have subscribed
to the 24/7 Cloud service.
Step 2: Go to the cloud recording page, drag the timeline below to the time and date that you
want to replay the video.
Step 3: While the video is playing tap the record button on the screen (The button that goes red
once tapped), and this will be saved directly to your phone's photo album. Just hit the recording
button to stop and hit the save button.
Q: Do you have to buy a cloud service for each individual camera?
A: Yes. Cloud service is based on each device, not account.
Q: I can not watch live video.
A: Please make sure the APP is the latest and your device is online. Refresh the device list or re-login
the app.