User Manual
Table Of Contents
AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
24
Product Support
Fluke Networks' Gold Support is our comprehensive support and maintenance program
that offers expanded coverage for all AirMagnet products.
Benefits of the Gold Support program include:
• Access to live 24 X 7 technical support.*
• Highly trained technical experts to help with product installation,
configuration, best practices & troubleshooting on call 24 hrs a day
including weekends and through the night.
• Multilingual technical support team.**
• Free software updates/upgrades (new features and product
enhancements) when available.
• Hardware support, repair and replacement for AirMagnet products.***
• Free access to "AirMagnet Certified Professional" web-based training for
certain AirMagnet products.
* Except United States holidays (New Years Day, Memorial Day, Labor Day, 4th of July,
Thanksgiving, Christmas)
** Multilingual support not available on weekends
*** Must meet terms and conditions as defined in the hardware warran- ty
Contact Customer Support
• Navigate to http://airmagnet.flukenetworks.com/my_airmagnet/ and log in
to My AirMagnet to access the “Exclusive” Gold- member only phone
numbers for your region.
• Submit a support request:
http://airmagnet.flukenetworks.com/support/submit-report.php
• Send email to support@AirMagnet.com.