User Manual

ii Hardware Warranty
AirMagnet A5200 Sensor User Guide
4. Product Repairs.
AirMagnet will Repair a defective Product and forward the same
back to Customer. AirMagnet will upgrade Repaired Product to the
most recent engineering change level. Any Repaired Product shall be
warranted for three (3) months or the remainder of the initial
warranty period, whichever is longer. This statement excludes
Products that has been damaged by accident, abuse or misuse.
AirMagnet's obligation to Repair defective Products under this
section is subject to Customer's strict adherence to the RMA
procedures set forth in Section 5.
5. Return Material Authorization (RMA).
AirMagnet shall provide Customer with RMA procedures. The
following procedure shall apply to AirMagnet’s Repair of Products.
(i) Management.
AirMagnet will use its best efforts to provide Customer with an RMA
number within
three (3) business days after receipt of request.
Customer will ship RMA returns to AirMagnet with enough
information to allow AirMagnet to reproduce the problem promptly.
(ii) Turn-Around Time.
AirMagnet will Repair any defective Product within which it can
re
produce the problem and forward the same back to Customer
within five (5) business days after receipt. At Customer’s option,
AirMagnet will provide advanced replacement unit as in
AirMagnet’s published price list.
(iii) Shipping Charges.
During the warranty period, Customer
will pay transportation
charges and assume risk of loss for Products shipped to AirMagnet
for Repair. AirMagnet will pay transportation charges by UPS
ground or FedEx ground service and assume risk of loss for all
Products returned to Customer during the warranty period.
Customer can request and pay for expedited service by providing
Customer’s own UPS or FedEx number, or by credit card
prepayment. After warranty expires, Customer shall pay all (round
trip) shipping charges.
A5200 Sensor User Guide.book Page ii Thursday, January 15, 2009 2:00 PM