Preferred Advantage DSL ® Quick Start Installation Guide Netopia® 3347NWG-VGX Wireless ADSL Gateway Microsoft® Windows® 95/98/2000/ME/XP/NT 4.0 NADSL_704_6.
Welcome to McLeodUSA! We look forward to helping you communicate more effectively with data and Internet services from McLeodUSA. Your DSL service has already been processed and is scheduled for installation within the next few days. So you can prepare for your DSL installation, we have enclosed the McLeodUSA Preferred Advantage® DSL Quick Start Installation Guide that provides step-by-step instructions for installing your new DSL router.
IMPORTANT NOTE: This guide portrays the typical flow of the installation process. Please read the instructions before installing the gateway. Some computer or network configurations may cause software windows to appear that are not depicted in this guide. Please read and follow the instructions on those screens to continue the installation process. Verify that you are installing your DSL equipment after the “Service Completion Date” given to you when you ordered your DSL Internet service.
Quick Start Installation Guide Contents Section 1: Contents of Your DSL Installation Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Section 2: System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Section 3: Installation of Inside Wiring (If Self-installing) . . . . . . . . . . . . . . . . . . 4 Section 4: Installation of Microfilters and Voice/DSL Line Splitter. . . . . . . . . . . 5 Section 5: Connecting the DSL Gateway . . . . . . . .
Section 1: Contents of Your DSL Installation Kit Quantity Item Description 1 Netopia Gateway 3347W 1 Netopia Gateway 3347W CD-ROM 1 Power Supply 1 RJ-11 Telephone Cable (lavender) 1 RJ-45 Ethernet Cable (yellow) 1 DSL 2-Line Microfilter 3 DSL Microfilters 1 Voice/DSL Line Splitter 1
Section 2: System Requirements Before you begin the installation process, please ensure that your system meets the following requirements: • Personal computer/workstation — Pentium®-class processor, 166 MHz, 25 MB free disk space, 32 MB RAM. • Operating system — Windows 95/98/2000/ME/XP or NT 4.0 is supported. The wireless component and installation wizard can only be used with Windows 98SE/2000/ME/XP. • Browser & E-mail client — Each PC should have both an Internet browser (e.g.
If you prefer to continue using an existing DHCP server, or would prefer that your LAN workstations operate under a private static IP scheme, please refer to the Netopia User Guide (located on the Netopia Gateway CD) for configuration assistance instead of the instructions in Section 6 of this guide. • Available wireless adapters — The following adapters can be used to connect to the DSL gateway: PCMCIA for laptops, PCI for desktop PCs, or USB adapter for either.
Section 3: Installation of Inside Wiring (If Self-installing) Installation of the inside wiring: If you have chosen to self-install the DSL service and have not requested McLeodUSA to perform on-site installation for an additional charge, you will need to install inside wiring yourself or contact a local vendor to complete the inside wiring. “Inside wiring” refers to the portion of wire between where McLeodUSA connects to the building and the DSL gateway.
Section 4: Installation of Microfilters and Voice/DSL Line Splitter The included DSL microfilters are used to prevent possible interference between the DSL service and standard telephone service. Install microfilters on all telephone equipment that is connected to the DSL line including (but not limited to): telephones, Caller ID devices, answering machines, fax machines, credit card machines and computer modems.
Section 4: Installation of Microfilters and Voice/DSL Line Splitter continued Installing the Voice/DSL Line Splitter: Use the following steps to install the voice/DSL line splitter if you will be connecting a telephone and the DSL gateway to the same wall jack: Telephone Wall Jack Voice/DSL Line Splitter Microfilter 1 2 3 4 5 Remove the telephone line cord from the wall jack. Plug the male end of the voice/DSL line splitter into the wall jack.
Section 5: Connecting the DSL Gateway Ethernet LAN connection method (wired LAN) The following instructions are for connecting PCs to the DSL gateway. Up to four individual PCs can share the DSL service by connecting directly to the DSL gateway. Please verify that the PCs meet the System Requirements in Section 2. For connecting to an existing LAN you need to connect the Ethernet port to your hub. 1 Place the DSL gateway near your PC or another location that permits easy access and visibility.
Section 5: Connecting the DSL Gateway 5 continued For PCs using Microsoft Windows 98SE/2000/ME/XP only: Insert the Netopia Gateway CD into your PC’s CD-ROM drive. The installation wizard will launch automatically and help you configure your PC to work with the DSL gateway. a) The installation wizard will first ask you to decide whether you want to Add/Remove, View Documentation or Exit. Select Add/Remove and accept the Netopia agreement.
3 For PCs using Microsoft Windows 98SE/2000/ME/XP only: Insert the Netopia Gateway CD into your PC’s CD-ROM drive. The installation wizard will launch automatically and help you configure your PC to work with the DSL gateway. a) The installation wizard will first ask you to decide whether you want to Add/Remove, View Documentation or Exit. Select Add/Remove and accept the Netopia agreement. b) The installation wizard will next ask you to decide whether you want to use Ethernet, USB or Wireless.
Section 5: Connecting the DSL gateway continued Did I connect everything correctly? Your gateway has status indicator lights (LEDs) on the front to verify that the connections you just made are working as expected. • Wireless Link: Blinks green when there is activity on wireless LAN. • LAN 1, 2, 3, 4: Solid green when connected to each port. Blinks green when active on each port. • DSL Sync: Blinks green with no line attached. Solid green when a network connection is established (trained).
STOP! The next section of this installation guide, “Configuring Microsoft Windows,” is intended for users with single, stand-alone PCs that are being connected together in order to share the new DSL service. If you are using a LAN and understand the impacts of changing Windows TCP/IP settings, please proceed with the instructions in Section 6. McLeodUSA and Netopia are available to answer questions you may have. Please see Section 10: Contact Information.
Please refer to the following additional resources if you are a customer with advanced needs: • If you have ordered the Static IP Address Option with your McLeodUSA DSL service, please use the “Account Information” sheet (sent separately) and the “Netopia User’s Reference Guide” (contained in Adobe Acrobat format on the Netopia Gateway CD) to configure the gateway.
Section 6: Configuring Microsoft Windows Now you will need to configure your computer’s TCP/IP settings so it can communicate with the DSL gateway. You may need to perform this configuration on each PC connected to the DSL service. Configuration Steps for Windows 95/98/ME 1 Double-click on the “My Computer” icon on your desktop or click on “Start,” go to “Settings” and select “Control Panel.” NOTE to Windows ME users: After selecting “Control Panel,” click on “Show all Control Panels.
Section 6: Configuring Microsoft Windows continued Configuration Steps for Windows 95/98/ME continued 14 5 Select Microsoft and Bindings. Click on “Next.” 6 Select “TCP/IP Protocol.” For this step you may need your OEM System CD. 7 Click on “Properties” and you should see the TCP/IP Properties dialog box. 8 Select the “IP Address” tab and choose “Obtain an IP address automatically.” 9 Select the “Gateway” tab to make sure there is nothing selected under “Installed gateways.
Configuration Steps for Windows XP 1 Double-click on the “My Computer” icon on your desktop or click on “Start,” go to “Settings” and select “Control Panel.” 2 Double-click on the “Network” icon. 3 Double-click on the “Local Area Connection” icon. 4 5 Click on “Properties” tab. Select “TCP/IP” and then select “Properties.
Section 6: Configuring Microsoft Windows continued Configuration Steps for Windows XP continued 16 6 Select “Obtain an IP address automatically.” 7 Select “Obtain DNS server address automatically.” 8 Click “OK” to accept changes. McLeodUSA DSL Help Desk: 888-849-0640 | dslhelp@mcleodusa.
DHCP Configuration for Windows 2000 1 Click on the “Start” button on your taskbar on your desktop. 2 Go to “Settings” and click on “Control Panel.” 3 Click on the “Network and Dial-Up Connections” icon within the Control Panel. 4 Double-click on the “Local Area Connection” icon. 5 Click on “Properties” tab.
Section 6: Configuring Microsoft Windows continued DHCP Configuration for Windows 2000 continued 18 6 Check to see that your NIC card is displayed in the “Connect Using” box. Highlight the “Internet Protocol (TCP/IP)” component and make sure the box to the left is checked, then click on the “Properties” button. 7 Select “Obtain an IP address automatically.” This allows the computer to automatically be “given” an IP address from the DSL gateway. 8 Select “Obtain DNS server address automatically.
DHCP Configuration for Windows NT 4.0 1 Double click on the “My Computer” icon on the desktop. 2 Double click on the “Control Panel” icon. 3 Double click on the “Network” icon. 4 Now you see the Network dialog box. 5 6 Select the “Protocols” tab. Highlight “TCP/IP Protocol” and select “Properties.” This opens the Microsoft TCP/IP Properties dialog box.
Section 6: Configuring Microsoft Windows continued DHCP Configuration for Windows NT 4.0 continued 7 Displayed within the “Adapter” field are all of the network adapters that have been installed on the computer. Select your installed NIC from the pull down box by clicking on the drop down arrow. 8 Select “Obtain an IP address from a DHCP server” if dynamic addressing is desired. This will allow the computer to receive an IP address directly from the DSL gateway.
10 Under “Host Name,” type in the computer name. 11 Under “DNS Service Search Order” click “Add” and enter the correct primary DNS IP address, then click “OK.” The McLeodUSA DNS will be provided on your Account Information sheet. 12 Repeat process for secondary DNS IP address. You will now see both DNS IP addresses installed under “DNS Service Search Order.” 13 Click “OK” until you are prompted to restart Windows and select “Yes.
Section 7: McLeodUSA Customer Website The McLeodUSA customer Website allows you to view, add and edit specific areas of your e-mail account or find the support information you need. Go to www.mcleodusa.com/YourAccount and click on “New customers register here.” You will be asked to provide your account number and PIN. Your account number is listed on your Account Information sheet.
Section 8: Troubleshooting Tips Please refer to this list if you are having problems using the McLeodUSA DSL service, or if you receive an error message. If you need additional assistance, please refer to Section 10: Contact Information. I can’t connect to the Internet. What should I do? • Check your Ethernet cable connection between the computer network Ethernet adapter and the DSL gateway.
Section 8: Troubleshooting Tips continued • If you get a “reply” then you know that your adapter, TCP/IP and DSL gateway are all configured correctly. • If you receive no response, there is no connection between your computer and the DSL gateway. Please see Section 10 for contact information. My wireless connection doesn’t work. What should I do? • Verify all cables are properly connected and that the DSL gateway is turned on.
BASIC CONFIGURATION FOR THE NETOPIA 3347NWG-VGX WIRELESS ADSL GATEWAY • Firmware: . . . . . . . . . . . . . . . . . . . . . . . . . .“7.5” (McLeodUSA bit sets) • ATM Circuit Encapsulation: . . . . . . . . . .“RFC-1483 Bridged Ethernet” • ATM Circuit VPI: . . . . . . . . . . . . . . . . . . . .“0” • ATM Circuit VCI: . . . . . . . . . . . . . . . . . . . .“35” • ATM Circuit Multiplexing: . . . . . . . . . . . .“LLC/SNAP” • WAN IP Interfaces: . . . . . . . . . . . . . . . . . .
Section 9: Frequently Asked Questions (FAQs) 26 QUESTION ANSWER Can I talk on the telephone while I am using my DSL Internet connection? Yes. Your voice conversation uses the lower frequencies of the signal, while your DSL service uses the higher frequencies. The filters ensure that the DSL service does not interfere with your voice conversation. Can I use my fax gateway while I am using my DSL Internet connection? Yes.
QUESTION ANSWER Can I disconnect my second telephone line? If your secondary telephone line is used only for dial-up access to the Internet, you may disconnect it if you wish. As long as your DSL service is connected to your primary telephone number, your DSL service is now “sharing” the voice telephone line and a second telephone line is not required. Can I increase the speed of my DSL service? In some cases, you may increase the speed of your DSL connection by upgrading your service.
Section 10: Contact Information Need Help Installing Your DSL Service and gateway? For support during the installation process, please call us at: 888-847-5316 (Select option “1”) Additional Questions? If you have installed the gateway and have accessed the Internet successfully, please use the following contact information when you require additional support or have questions. 888-849-0640 or dslhelp@mcleodusa.
