Operation Manual

Troubleshooting

Powerline 500 WiFi Access Point (XWN5001)

If You Do Not See the Powerline Icon on Your Network

Map

If you navigate to the Network Map on NETGEAR genie and do not see the Powerline icon, it

could be that your computer’s antivirus software is blocking the Powerline communication

protocol. Temporarily disable your antivirus software and relaunch NETGEAR genie.

Symantec Endpoint Protection

The antivirus software Symantec Endpoint Protection v11.0.5002.333 filters the NETGEAR

Powerline Utility network traffic and prevents Powerline devices from appearing on the

Network Map. To allow Powerline Utility network traffic to pass through the Symantec

Endpoint Protection filter, you must add a firewall rule to the filter.

Note: Symantec Endpoint Protection v12.0.1001.95 does not have this

issue.

 To add a firewall rule for your Powerline devices:

1. Open

the Symantec Control Center, and click the Options button under Network Threat

Protection.

2. Select Confi

gure Firewall Rules from the menu.