Owner's Manual

844 | Appendix C. Troubleshooting
NETGEAR 8800 User Manual
Note: You must press the spacebar key immediately after a power cycle of the
MSM in order to get into the Bootloader application.
As soon as you see the BootRom -> prompt, release the spacebar. From here, you can
begin the recovery process.
To obtain the rescue image that you placed on the compact flash memory card and recover
the switch:
1. Download the XCM8800 image that is already on the external compact flash memory
card using the following command:
boot file <filename>
Where the filename specifies the image file for the NETGEAR 8800 series switches.
2. At the BootRom -> prompt, press [Return]. The following message appears:
ok to continue
Type YES to begin the recovery process. This takes a minimum of 7 minutes.
3. After the process runs, the BootRom -> prompt displays the following message:
****press enter to reboot*****
Press [Return] to reboot the switch. The switch reboots and displays the login prompt.
You have successfully completed the setup from the external compact flash memory
card.
4. Remove the external compact flash memory card installed in the MSM.
After you download the XCM8800 image file, the switch installs the software and reboots.
After the switch reboots, the switch enters an uninitialized state. At this point, configure the
switch and save your configuration. In addition, if you previously had modular software
packages installed, you must re-install the software packages to each switch partition. For
more information about installing software packages, see
Appendix B, Software Upgrade and
Boot Options.
If you are unable to recover the switch with the rescue image, or the switch does not reboot,
contact NETGEAR Technical Support.
Debug Mode
The Event Management System (EMS) provides a standard way to filter and store messages
generated by the switch. With EMS, you must enable debug mode to display debug
information. You must have administrator privileges to use these commands. If you do not
have administrator privileges, the switch rejects the commands.
To enable or disable debug mode for EMS, use the following commands:
enable log debug-mode
disable log debug-mode