Owner's Manual

842 | Appendix C. Troubleshooting
NETGEAR 8800 User Manual
Obtaining the Rescue Image from a TFTP Server
To recover the switch, you must enter the Bootloader and issue a series of commands. To
access the Bootloader:
1. Attach a serial cable to the console port of the MSM.
2. Attach the other end of the serial cable to a properly configured terminal or terminal
emulator. The terminal settings are:
• 9600 baud
• 8 data bits
• 1 stop bit
• no parity
• XON/OFF flow control enabled
3. Reboot the MSM and press the spacebar key on the keyboard of the terminal during the
boot up process.
Note: You must press the spacebar key immediately after a power cycle of the
MSM in order to get into the Bootloader application.
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On NETGEAR 8800 series switches, when you see the BootRom banner,
press the spacebar key to get into the Bootloader application.
As soon as you see the BootRom -> prompt, release the spacebar. From here, you can
begin the recovery process.
To obtain the rescue image and recover the switch:
1. Provide the network information (IP address, netmask, and gateway) for the switch
using the following command:
configip ipaddress <ip-address>[/<netmask>] gateway <gateway-address>
Where the following is true:
• ip-address—Specifies the IP address of the switch
• netmask—Specifies the netmask of the switch
• gateway-address—Specifies the gateway of the switch
2. Download the XCM8800 image using the following command:
download image <tftp-address> <filename>
Where the following is true:
• tftp-address—Specifies the IP address of the TFTP server that contains the
XCM8800 image
• filename—Specifies the filename of the XCM8800 image
If you attempt to download a non-rescue image, the switch displays an error message
and returns you to the
BootRom -> command prompt.