Owner's Manual

Troubleshooting
29
Powerline PassThru Adapter
- The Powerline adapter is idle.
 To wake a Powerline device from power saving mode:
1. Connect a powered-on Ethernet device to one end of the Ethernet cable.
2. Connect the Powerline device to the other end of the Ethernet cable.
The Powerline device returns to normal mode within two seconds.
Powerline LED
• Off. The Powerline devices cannot find each other. Make sure that the Powerline devices
are plugged into wall outlets with power and that they use the same network encryption
key.
- Move the Powerline device to an outlet that is closer to the computer or devices.
- If you set a private encryption key, make sure that all Powerline devices are using the
same encryption key.
- If the problem occurred after you set the encryption key, reset each device to its
factory default settings. Then try setting the encryption key again.
• Amber or red. Move the Powerline device to another electrical outlet with a faster
connection.
Ethernet LED Is Off
There is no Ethernet connection.
• If your Powerline device is connected to the LAN port of your router, make sure that:
- Your router and modem are turned on.
- The computer connected directly to the router can access the Internet.
• If your Powerline device is connected to a computer, game console, Blu-ray player, or
other peripheral device, make sure that:
- The peripheral device is turned on.
- The Powerline device is securely connected to the peripheral device using an
Ethernet cable.
• Press the Factory Reset button on each Powerline device for two seconds to return the
device to its factory default settings.