Quick Reference Guide

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6
6. Troubleshooting
This chapter provides information about troubleshooting the wireless access point. After each
problem description, instructions are given to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the
wireless access point on?
Go to
Basic Functioning on page 133
.
• Have I connected the wireless access point correctly?
Go to
Basic Functioning on page 133
.
• I cannot access the Internet or the LAN.
Go to
You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
pa
ge 135.
• I can
not access the wireless access point from a browser.
Go to
You Cannot Configure the Wireless Access Point from a Browser on pa
ge 135.
• A time-out occurs.
Go to
When You Enter a URL or IP Address a Time-Out Error Occurs on page 136
.
• I have problems with the LAN co
nnection.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility on p
age 136.
• I cannot remember the wireless access point’s configuration password.
Go to
Change the Administrator Password on pag
e 74.
• I want to clear the configuration and
start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings on pag
e 71.
• The date or time is not correct.
Go to
Problems with Date and Time on pag
e 138.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information
about how to use this tool, see Use the Packet Capture
Tool on page 13
9.