User Guide

FAQs and Troubleshooting

N300 WiFi Range Extender

7. Question. I have enabled a wireless MAC filter (wireless access control or ACL) on my

wireless router. What should I do when installing the extender?

Answer. When the wireless device connects through the extender to your router

, the

MAC address of the wireless device shown on the router is translated to another MAC

address. If your router's MAC filter is enabled, the wireless device connects to the

extender but cannot get an IP address from the extender and cannot access the Internet.

To allow the wireless device to receive an IP address from the extender and access the

Internet, you must provide the translated MAC address to the router.

 To get the translated MAC address:

1. Disable the MAC filter on your router

2. T

urn on the extender and connect all of your wireless devices to the extender.

3. Make sure that the Router Link

LED remains lit.

4. Log in to the router and check the attached devices on the

Attached Devices or similar

screen.

5. Add any MAC addresses that begin with 02:0F:B5 to your router

’s MAC filter table.

Cannot Log In to the Extender

If you have trouble connecting to the extender, try to locate the source of the problem:

• Make sure that you use the correct user name and password to log in:

- User name. admin

- Password. password

• If your browser displays an error page, make sure that you include http:// when you type

http://www

.mywifiext.net in the address field of your Internet browser. If you leave it out,

you might not be able to connect.

• If you already set up the extender but can no longer connect to it with WiFi, check if the

Power LED

is off. If the Power LED does not light, press the Power button.

• If the extender is powered on but you cannot connect to the extender WiFi network, you

can use an Ethernet cable to connect your computer to the Ethernet port on the extender.

For more information, see Cable a Computer or Device to the Ethernet Port on page 13.

Cannot Join the Extender WiFi Network

To join a WiFi network, you must know its network name (also called the SSID) so that you

can select it. If the network is secure, you must know the passphrase or key. If the extender

does not connect to the network that you select, the following message displays:

Connection was not established to the selected network.

If this situation occurs, the cause might be one of the following: