User Guide

FAQs and Troubleshooting
31
N300 WiFi Range Extender
FAQs
This section provides answers for difficulties you might experience with the extender.
1. Question. Will the extender work if I connect it to my wireless router with an Ethernet
cable?
Answer. No. The extender is designed to connect wirelessly to the router or access point.
2. Question. What are the user name and default password to log in to the extender?
Answer. If you are online at http://www.mywifiext.net, you can use the following user
name and password to log in:
• User name. admin
• Password. password
3. Question. The web browser setup keeps asking me for my network security key
(passphrase), and I am sure that I have entered the correct passphrase. What can I do?
Answer. The extender is probably placed at the borderline of the range covered by the
router or access point. For more information, see
Place the Extender on page 9.
If you are using WEP security, make sure that you are typing the wireless key in the
correct field.
4. Question. I am connected to NETGEAR_EXT and launched a browser. Why can’t I see the
web browser setup genie?
Answer. Try these troubleshooting steps:
• Make sure that your computer is set up to use DHCP (most are).
• Make sure that the Client Link LED is green and that you have a valid IP address.
• Relaunch the web browser and type www.mywifiext.net or www.mywifiext.com in
the address field of the web browser. Enter admin for the user name and password for
the password.
5. Question. Is seamless roaming supported? During a VoIP call, when I move to a different
location the call is dropped. What should I do?
Answer. No, the extender does not support seamless roaming. You might notice
performance issues if your network device (laptop, smartphone, or tablet) connects to a
different WiFi network. For example, you could connect to the extender WiFi network,
begin a call, and move to the location of your existing network. Your device automatically
connects to the network in your current location, which takes a few seconds. This might
cause your call to be dropped.To prevent this problem, decide which WiFi network you
want to use for your VoIP call, and stay within the range of that network.
6. Question. My router security is WEP, and I entered the wrong passphrase or security key
on the extender. I cannot access the extender anymore. What can I do?
Answer. The extender cannot detect if the WEP passphrase is correct. If you entered the
wrong passphrase, your wireless device cannot get the IP address from the extender.
You must reset the extender to the factory settings to get the IP address back.