Quick Reference Guide

6
ProSAFE Wireless Controller WC9500
Rate Limiting for the Basic Profile Group . . . . . . . . . . . . . . . . . . . . . . .149
Rate Limiting for an Advanced Profile Group . . . . . . . . . . . . . . . . . . . . 150
Chapter 9 Maintain the Wireless Controller and Access Points
Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Back Up the Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Restore the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Reboot or Reset the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . 156
Manage Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Specify Session Time-Outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
View Alerts and Events and Save the Logs . . . . . . . . . . . . . . . . . . . . . . .159
Query the System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
View Alerts and Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Manage Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
View Your Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Retrieve Your Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Reboot Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Configure Multicast Firmware Upgrade for Access Points . . . . . . . . . . . . 168
Change the Multicast Firmware Upgrade Settings. . . . . . . . . . . . . . . .169
Disable Multicast Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Chapter 10 Monitor the Wireless Network and Its Components
Common Tasks on the Monitoring Screens . . . . . . . . . . . . . . . . . . . . . . .172
Monitor the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
View the Wireless Controller Summary Screen . . . . . . . . . . . . . . . . . . 173
View Wireless Controller Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
View Access Points Managed by the Wireless Controller . . . . . . . . . .176
View Clients Managed by the Wireless Controller . . . . . . . . . . . . . . . . 180
View Neighboring Clients Detected by the Wireless Controller . . . . . .184
View Neighboring Access Points Detected by the Wireless Controller 185
View Security Profiles Managed by the Wireless Controller. . . . . . . . . 186
View DHCP Leases Provided by the Wireless Controller. . . . . . . . . . . 187
View Captive Portal Users Managed by the Wireless Controller . . . . . 188
Monitor the SSIDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Monitor Local Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Chapter 11 Troubleshooting
Troubleshoot Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Power LED Is Not Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Status LED Never Turns Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Ethernet Port LEDs Are Not Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Troubleshoot the Web Management Interface. . . . . . . . . . . . . . . . . . . . . 199
Ethernet Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200