Quick Reference Guide

Troubleshooting
199
ProSAFE Wireless Controller WC9500
Ethernet Port LEDs Are Not Lit
If the Ethernet LEDs do not light when the Ethernet connection is made, check the following:
• Make sure that the Ethernet cable connections are secure at the wireless controller and
at the hub, switch, or router.
• Make sure that power is turned on to the connected hub, switch, or router.
• Be sure that you are using the correct cables.
Troubleshoot the Web Management Interface
If you are unable to access the wireless controller’s web management interface from a
computer on your local network, try to isolate the problem. You can most likely solve the
problem by following the suggestions that are described in the following sections.
Ethernet Cabling
Check the Ethernet connection between the computer and the wireless controller as
described in the previous section (see Ethernet Port LEDs Are Not Lit).
IP Address Configuration
• Make sure that your computer’s IP address is on the same subnet as the wireless
controller. If you are using the recommended addressing scheme, make sure that your
computer has a static IP address of 192.168.0.210 and a subnet of 255.255.255.0.
Note: If your computer’s IP address is shown as 169.254.x.x:
Windows and Mac operating systems generate and assign an IP
address if the computer cannot reach a DHCP server.
These
autogenerated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the computer to
the wireless controller and reboot your computer.
• If the wireless controller’s IP address has been changed and you do not know the current
IP address, reset the wireless controller’
s configuration to factory default settings. This
sets the wireless controller’s IP address to 192.168.0.250. For more information, see
Reboot or Reset the Wireless Controller on page 156.