User Manual
Table Of Contents
- Wireless Controller
- Contents
- 1. Introduction
- 2. Hardware Descriptions
- 3. System Planning and Deployment Scenarios
- 4. RF Planning and Deployment
- Application, Browser, and Port Requirements for RF Planning
- RF Planning Overview
- Manage a Building and Floors for an RF Plan
- Add a Building and Floors
- Add a Single Floor to a Building
- Scale a Floor
- Add a WiFi Coverage or WiFi Noncoverage Zone to a Floor
- Remove a WiFi Coverage or Noncoverage Zone From a Floor
- Add a WiFi Building Obstacle to a Floor
- Remove a Building Obstacle From a Floor
- Add a WiFi Obstruction Area
- Remove a WiFi Obstruction Area
- Change the Name, Map, or Dimensions of a Floor
- Change the Name of a Building
- Duplicate an Entire Building With All Floors
- Duplicate a Single Floor
- Remove a Single Floor
- Remove an Entire Building With All Its Floors
- Use the WiFi Auto Planning Advisor to Generate an RF Plan for a Floor
- Manually Add and Manage Access Points on a Floor Map for an RF Plan
- Manually Add and Manage Antennas on a Floor Map for an RF Plan
- Display and Recalculate the WiFi Coverage for a Heat Map
- Display or Change the WiFi Inventory for an RF Plan
- Download a Report for an RF Plan
- View the Heat Map for a Deployed Floor Plan
- 5. Installation and Configuration Overview
- 6. Configure the System and Network Settings and Register the Licenses
- 7. Manage Security Profiles and Profile Groups
- WiFi Security Profile Concepts
- Manage Security Profiles for the Basic Profile Group
- Manage Security Profiles for Advanced Profile Groups
- Network Authentication and Data Encryption Options
- Manage Authentication Servers and Authentication Server Groups
- Manage MAC Authentication and MAC Authentication Groups
- Guidelines for External MAC Authentication
- Remove a Local MAC Authentication Group
- 8. Discover and Manage Access Points
- 9. Configure WiFi, Radio Frequency, and QoS Settings
- Basic and Advanced WiFi, Radio Frequency Management, and QoS Configuration Concepts
- Configure the Radio On/Off Settings
- Configure WiFi Settings
- Radio Frequency Management Concepts
- Configure Automatic Transmission Power
- Override Transmission Power for Individual Access Points
- Configure WLAN Healing
- Enable Band Steering
- Configure Automatic Channel Allocation
- Override the Channel and Frequency for an Access Point
- Manage AirQual for a Profile Group
- Manage Quality of Service for an Advanced Profile Group
- Manage Load Balancing
- Manage Rate Limiting
- Manage the LED Behavior
- 10. Manage Rogue Access Points, Guest Network Access, and Users
- Manage Rogue Access Points
- Manage Guest Network Access Through Guest Portals and Captive Portals
- Manage Users, Accounts, and Passwords
- User and Account Concepts
- Change the Password of the Default admin Account of the Wireless Controller
- Add a Management User
- Add a WiFi User
- Add a Captive Portal Account
- Add a Logo and Message on Captive Portal User Information
- Add a Captive Portal User
- Add Multiple Captive Portal Users Simultaneously
- Change the Settings for a User or Account
- Remove Users or Accounts
- Export a List of Users or Accounts
- 11. Maintain the Wireless Controller and Access Points
- Manage the Configuration File or Upgrade the Firmware
- Reboot the Wireless Controller
- Reset the Wireless Controller
- Manage Extended Storage
- Manage Remote Access
- Specify Session Time-Outs
- Save the Logs
- View Alerts and Events
- Manage Licenses
- Reboot Access Points
- Configure Multicast Firmware Upgrade for Access Points
- 12. Manage Stacking and Redundancy
- Stacking Concepts
- Configure a Stack of Wireless Controllers
- Remove a Wireless Controller From a Stack
- Select Which Wireless Controller in a Stack to Configure
- Manage Redundancy for a Single Controller
- Manage a Redundancy Group With N:1 Redundancy
- Replace a Redundant Controller
- Remove a Redundancy Group
- Upgrade Firmware in a Stacked Redundancy Group
- 13. Monitor the WiFi Network and Its Components
- Monitor the Network
- Monitor the Wireless Controller
- View the Wireless Controller Summary Page
- View Wireless Controller Usage
- View Access Points That the Wireless Controller Manages
- View Clients on Access Points That the Wireless Controller Manages
- View Neighboring Clients That the Wireless Controller Detects
- View Neighboring Access Points That the Wireless Controller Does Not Manage
- View Security Profiles That the Wireless Controller Manages
- View DHCP Leases That Are Provided by the Wireless Controller
- View Captive Portal Users on Access Points That the Wireless Controller Manages
- View the Guest Email Address Database for Access Points That the Wireless Controller Manages
- View AirQual for the Channels in a Profile Group
- Monitor the SSIDs on the Wireless Controller
- Monitor Local Clients in the Network
- 14. Troubleshooting and Diagnostics
- Troubleshoot Basic Functioning
- Troubleshoot the Web Management Interface
- Troubleshoot a TCP/IP Network Using the Ping Utility
- Use the Reset Button to Restore Default Settings
- Resolve Problems With Date and Time
- Resolve Network Problems
- Resolve Problems With Access Points
- Use the Diagnostic Tools on the Wireless Controller
- A. Controller-Managed Access Points
- Overview
- Change IP Address and VLAN Settings on a Controller-Managed Access Point
- Reenable the DHCP Client on a Controller-Managed Access Point
- Upgrade or Change Firmware on a Controller-Managed Access Point
- Save and View the Logs on a Controller-Managed Access Point
- Enable Link Aggregation on a WAC740 Access Point
- Change the Password on an Access Point
- Convert an Access Point From Controller-Managed to Standalone
- B. Factory Default Settings, Technical Specifications, and Passwords Requirements
- Index
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Wireless Controller
Chapter 13 Monitor the WiFi Network and Its Components
Monitor the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
View the Network Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
View the Wireless Controllers in the Network . . . . . . . . . . . . . . . . . . . . . . . . 319
View the Access Points in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
View the Clients in the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
View the Profiles in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Monitor the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
View the Wireless Controller Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . 332
View Wireless Controller Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
View Access Points That the Wireless Controller Manages . . . . . . . . . . . . . 336
View Clients on Access Points That the Wireless Controller Manages . . . . 341
View Neighboring Clients That the Wireless Controller Detects . . . . . . . . . 345
View Neighboring Access Points That the Wireless Controller
Does Not Manage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
View Security Profiles That the Wireless Controller Manages. . . . . . . . . . . 348
View DHCP Leases That Are Provided by the Wireless Controller . . . . . . . 350
View Captive Portal Users on Access Points That the
Wireless Controller Manages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
View the Guest Email Address Database for Access Points That
the Wireless Controller Manages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
View AirQual for the Channels in a Profile Group . . . . . . . . . . . . . . . . . . . . . 354
Monitor the SSIDs on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Monitor Local Clients in the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Chapter 14 Troubleshooting and Diagnostics
Troubleshoot Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Power LED Is Not Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Status LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Ethernet Port LEDs Are Not Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Check the Ethernet Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Check the IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Check the Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Troubleshoot a TCP/IP Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . 369
Use the Reset Button to Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . 370
Resolve Problems With Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Resolve Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Resolve Problems With Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Resolve Discovery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Resolve Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Network Performance and Rogue Access Point Detection. . . . . . . . . . . . . . 372
Use the Diagnostic Tools on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . 372
Ping an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Trace a Route to an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
View the Console Debug Logs of an Access Point . . . . . . . . . . . . . . . . . . . . . 375
Capture WiFi Packets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377