Bartow Courthouse Installed NETGEAR wireless

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CASE STUDY:
Florida Tenth Circuit Public Defender‘s O ce
www.netgear.com
SOLUTION
NETGEAR® PROSAFE® DELIVERS COMPREHENSIVE
COVERAGE AND RELIABLE ACCESS AT AN AFFORDABLE
PRICE
Eliot recommended a NETGEAR ProSAFE wireless system to provide
secured wireless communications and meet coverage and access
requirements throughout the nine-story courthouse building, as
well as other strategic remote locations, while remaining within
budget. Tom purchased 40 ProSAFE WNDAP660 802.11n dual-
band premium access points to place throughout the courthouse
and a pair of ProSAFE WC7600 wireless controllers (running in
redundancy mode) to centrally deploy and manage the entire
system from a single console. The access points provide the reliable,
high-speed coverage and reliability they require and the controller
simplifies the deployment and day-to-day management of the
system.
Working side by side with Viable Solutions, Incorporated, Tom
began putting everything into place and testing the system. Further
complicating the plan, the main Public Defender’s database the
system would need to access was simultaneously being switched
over to a new one. This was critical, because the system absolutely
had to work on day one. “As we tested the system, Eliot and
NETGEAR were ‘all-in’, providing quality expertise every step of the
way,” says Tom. “I wanted speed, but more importantly, I wanted it
done right. Failure was not an option; there’s too much at stake. The
support I received from Viable Solutions and NETGEAR was simply
amazing.”
RESULTS
NETGEAR EXCEEDS EXPECTATIONS
The system went live three months ago and has already exceeded
Tom’s expectations. A serious issue related to secure access was
resolved by NETGEAR support and development teams working
closely with Tom and Eliot. They quickly developed and provided
a firmware upgrade that permanently resolved the problem. The
fix has now been incorporated into the firmware for all customers.
With any operation of this magnitude, you have to expect
issues,” says Tom. “But when those occurred, they were dealt
with immediately and professionally. I’ve had support contracts
throughout my career where I’ve wondered what I’m paying for;
that’s definitely not the case here with NETGEAR.”
In all, the entire project, from the planning through implementation,
has gone exactly as the Public Defenders Office, 10th District had
hoped. “This was a major implementation and both Viable Solutions
and NETGEAR worked with us from scratch,” says Tom. “We had a
critical system that didn’t work at all; and since implementing the
NETGEAR system, I haven’t had a single support call from any of the
attorneys!” Whereas attorneys had lost faith and confidence with
the old system in place, they now come in each day with the full
expectation that they’ll have full access.
The project at the courthouse has been so successful that the
Public Defenders Office, 10th District is now expanding the
implementation to to even more facilities. “I couldn’t be happier,”
says Tom. “This was once considered a risky project, but now it’s
become the gold standard across the County.”
ProSAFE® WNDAP660
T: 1-408-907-8000, E: sales@netgear.com, Technical support: 1-888-NETGEAR
ProSAFE® WC7600