User Manual
Table Of Contents
- Contents
- 1. Access the AirBridge and Use the Easy Setup Method
- Related documentation
- Overview
- About NETGEAR Insight
- AirBridge label
- Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge
- AirBridge mode
- Access the AirBridge for initial configuration
- Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device
- Connect over the Internet using the NETGEAR Insight Cloud portal
- Connect over WiFi using a WiFi-enabled computer or mobile device
- Connect over Ethernet using a computer connected to the same network
- Connect over Ethernet using a directly connected computer
- Operation mode and default settings after the Day Zero Easy Setup configuration
- Log in to the AirBridge after initial setup
- Change the language of the local browser UI
- 2. Manually Configure or Change the Operation Mode
- 3. Manage the Wired Network Settings
- 4. Manage the WiFi and Radio Features
- Recommended configuration order
- Change the device name of the AirBridge
- Change the country and region of operation
- Change the AirBridge mode
- Scan for neighboring access points
- Specify the approximate distance for the WiFi connection
- Manage the 5 GHz SSIDs and WiFi security
- Change the 5 GHz SSID or WiFi security mode for a satellite
- Change or configure a new 5 GHz SSID for a master with the AirBridge mode enabled
- Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled
- Change the 5 GHz SSID or WiFi security mode for a client bridge
- Change or configure a 5 GHz SSID for an access point
- Configure a guest network on an access point
- Set up WPA2-Enterprise security on a master or access point
- Set up WPA2-Enterprise security on a satellite or client bridge
- Manage the settings for the 2.4 GHz management SSID
- 5. Manage Advanced WiFi and Radio Features
- Recommended configuration order
- Manage the channel high throughput mode
- Manage the channel or channels
- Manage the radio transmit power
- Change the bit rate
- Manage client limits
- Manage time slot assignments to satellites
- Manage the satellite priority
- Set up a WiFi on/off schedule for a 5 GHz SSID
- Set up a MAC filter for a 5 GHz SSID
- Set up a RADIUS accounting server on a master or access point
- Manually block a WiFi client or connection from a 5 GHz SSID
- Configure traffic shaping for a 5 GHz SSID
- Change the DHCP server settings for a guest WiFi network
- 6. Maintain the AirBridge
- Change the management mode to NETGEAR Insight Mode or Standalone Mode
- Upgrade the firmware on the AirBridge
- Reboot the AirBridge from the local browser UI
- Schedule the AirBridge to reboot
- Manage the configuration file of the AirBridge
- Reset the AirBridge to factory default settings
- Manage the date and time settings
- Configure and view the logs
- Set up email alerts
- Manage access security settings
- Specify a management VLAN
- 7. Monitor the AirBridge and its Network Connections
- 8. Perform Diagnostics and Troubleshooting
- Send a ping
- Send a traceroute request
- Send a name server lookup request
- Perform a speed test
- Quick tips for troubleshooting
- Troubleshoot with the LEDs
- Troubleshoot the WiFi connectivity
- You cannot log in to the AirBridge over a LAN connection
- Changes are not saved
- Troubleshoot your network using your computer ping utility
- A. Factory Default Settings and Technical Specifications
Troubleshoot the WiFi connectivity between a WiFi client
and a master or access point
If you cannot connect a WiFi client such as a smartphone to an AirBridge that functions
as a master with the AirBridge mode disabled or as an access point, check these items:
•
Make sure that the master or access point is broadcasting a WiFi signal and is not
disabled or turned off.
•
Make sure that the WiFi network name (SSID) and WiFi security settings of the 5 GHz
SSID on the master or access point and the WiFi settings on the WiFi client match
exactly. For more information, see Change or configure a new 5 GHz SSID for a
master with the AirBridge mode disabled on page 71 or Change or configure a
5 GHz SSID for an access point on page 76.
•
Make sure that the WiFi client supports the security that you are using for the
AirBridge 5 GHz SSID (WPA2-PSK or WPA2-Enterprise). For more information, see
Manage the 5 GHz SSIDs and WiFi security on page 65.
•
Make sure that the WiFi signal is not blocked by objects between the AirBridge and
the WiFi client.
•
Make sure that the AirBridge’s SSID broadcast is not disabled.
If the AirBridge’s SSID broadcast is disabled, the WiFi network name is hidden and
does not display in the WiFi client’s scanning list. To connect to a hidden network,
you must enter the network name and the WiFi password. For more information
about the SSID broadcast, see Change or configure a new 5 GHz SSID for a master
with the AirBridge mode disabled on page 71 or Change or configure a 5 GHz SSID
for an access point on page 76.
•
Make sure that the WiFi client does not use a static IP address but is configured to
receive an IP address automatically with DHCP. (For most devices, DHCP is the default
setting.)
•
Make sure that the WiFi client is not inadvertently blocked on the 5 GHz SSID of the
master or access point. For more information, see Set up a MAC filter for a 5 GHz SSID
on page 102.
•
Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master
or access point. For more information, see Set up a WiFi on/off schedule for a
5 GHz SSID on page 100.
User Manual154Perform Diagnostics and
Troubleshooting
Insight Instant AirBridge WBC502 User Manual