User Manual Insight Instant AirBridge WBC502 April 2020 202-12051-03 NETGEAR, Inc. 350 E.
Insight Instant AirBridge WBC502 User Manual Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Regulatory and Legal Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.
Contents Chapter 1 Access the AirBridge and Use the Easy Setup Method Related documentation.......................................................................8 Overview................................................................................................8 About NETGEAR Insight......................................................................9 AirBridge label....................................................................................
Insight Instant AirBridge WBC502 User Manual Chapter 4 Manage the WiFi and Radio Features Recommended configuration order................................................57 Change the device name of the AirBridge......................................57 Change the country and region of operation.................................58 Change the AirBridge mode.............................................................59 Scan for neighboring access points.................................................
Insight Instant AirBridge WBC502 User Manual Chapter 6 Maintain the AirBridge Change the management mode to NETGEAR Insight Mode or Standalone Mode.............................................................................111 Change the management mode to NETGEAR Insight Mode.112 Change the management mode to Standalone Mode..........113 Upgrade the firmware on the AirBridge.......................................113 Reboot the AirBridge from the local browser UI..........................
Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity between a client bridge and an access point.............................................................................153 Troubleshoot the WiFi connectivity between a WiFi client and a master or access point................................................................154 You cannot log in to the AirBridge over a LAN connection.......155 Changes are not saved..................................................................
1 Access the AirBridge and Use the Easy Setup Method This user manual is for the NETGEAR Insight Instant Wireless AirBridge WBC502, in this manual, referred to as the AirBridge. The AirBridge can provide an outdoor, long-distance, WiFi connection in a master–satellite configuration that lets you extend your main network to a detached site. You can also use the AirBridge as a long-range, point-to-point access point or client bridge.
Insight Instant AirBridge WBC502 User Manual Related documentation The following related AirBridgedocumentation is available at netgear.com/support/download/: • Installation guide • Hardware installation guide • Data sheet For information about the NETGEAR Insight app and the Insight Cloud portal, visit insight.netgear.com and see the NETGEAR knowledge base at netgear.com/support/product/insight.aspx.
Insight Instant AirBridge WBC502 User Manual You can mount the AirBridge outside to a wall or pole and provide power to the AirBridge through an Ethernet cable that is connected to the provided power adapter, which must be installed indoors. The AirBridge integrates a high-gain directional antenna for a line of sight connection to other AirBridges or WiFi clients. The AirBridge provides two 10/100/1000BASE-T RJ-45 LAN ports for network connections.
Insight Instant AirBridge WBC502 User Manual If you install the AirBridge as a NETGEAR Insight managed device, the settings for features that you can manage through the Insight app and Insight Cloud portal are masked out in the local browser UI. However, using the local browser UI, you can still manage the settings for certain features that are not yet supported in Insight. For more information, visit the NETGEAR knowledge base at netgear.com/support/product/insight.
Insight Instant AirBridge WBC502 User Manual Note: We do not recommend that you use a master and several satellites to create a multi-building campus network backbone. • AirBridge Satellite. The AirBridge functions as a satellite in a master-to-satellite setup. You install the satellite at a detached site. The master provides long-distance network and Internet connectivity to the satellite. This setup requires a line of sight between the detached site and main site.
Insight Instant AirBridge WBC502 User Manual also shows the features that are determined by whether the AirBridge mode is enabled or disabled. Table 1.
Insight Instant AirBridge WBC502 User Manual The AirBridge mode determines the following characteristics on the AirBridge: AirBridge mode enabled: • Highly reliable connections for a limited number of WiFi devices. Provides reliable point-to-point connections between a master and a satellite and point-to-multipoint connections between a master and a limited number of satellites. • Best suited for long distance for a limited number of WiFi devices. A master can connect over a long distance of 1.
Insight Instant AirBridge WBC502 User Manual Access the AirBridge for initial configuration Depending on your network situation, setup, and preference, you can use different management options to connect to the AirBridge for initial configuration. Table 2.
Insight Instant AirBridge WBC502 User Manual Determine your access and configuration method and then see the information in the relevant section in this manual: • • Insight app or the Insight Cloud portal.
Insight Instant AirBridge WBC502 User Manual For more information about the Insight app, visit insight.netgear.com and see the NETGEAR knowledge base at netgear.com/support/product/insight.aspx. To connect to the AirBridge over WiFi using an iOS or Android mobile device: 1. On your iOS or Android mobile device, go to the app store, search for NETGEAR Insight, and download the latest version of the Insight app. 2.
Insight Instant AirBridge WBC502 User Manual Connect over the Internet using the NETGEAR Insight Cloud portal The Insight Cloud portal is available for Insight Premium or Insight Pro subscribers. To use the NETGEAR Insight Cloud portal to configure and manage the AirBridge as a master or satellite, the AirBridge must already be connected to the Internet. Note: At this time, the NETGEAR Insight Cloud portal does not support the access point and client bridge operation modes.
Insight Instant AirBridge WBC502 User Manual Connect over WiFi using a WiFi-enabled computer or mobile device This section describes how to connect to the AirBridge for the first time over WiFi using a WiFi-enabled computer or mobile device (without using the NETGEAR Insight app). For this procedure, do not connect the AirBridge to a network with a DHCP server, otherwise you cannot access the AirBridge at its default IP address of 192.168.0.100.
Insight Instant AirBridge WBC502 User Manual opens to let you confirm changes to your certificate trust settings, enter your Mac user name and password and click the Update Setting button. • Mozilla Firefox. If Mozilla Firefox displays a Your connection is not secure message, click the ADVANCED button. Then, click the Add Exception button. In the pop-up window that opens, click the Confirm Security Exception button. • Microsoft Internet Explore.
Insight Instant AirBridge WBC502 User Manual Setting Description Country/Region From the menu, select the country and region in which the AirBridge is operating. Note: Make sure that the country is set to the location where the device is operating. You are responsible for complying with the local, regional, and national regulations that are set for channels, power levels, and frequency ranges. Note: It might not be legal to operate the AirBridge in a region other than the regions listed in the menu.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Operation Mode From the menu, select the operation mode that the AirBridge must function in: • AirBridge Master • AirBridge Satellite • Access Point • Client Bridge For information about the operation modes, see Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge on page 10 and Operation mode and default settings after the Day Zero Easy Setup configuration on page 33.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Management The management SSID lets you connect from your WiFi-enabled computer or mobile SSID device to the AirBridge to configure and manage the it. This management SSID is not used for backhaul or regular WiFi client connections. For more information, see Manage the settings for the 2.4 GHz management SSID on page 86. Management Enter a new passphrase (network key or WiFi password) for the management SSID.
Insight Instant AirBridge WBC502 User Manual Connect over Ethernet using a computer connected to the same network The following procedure assumes that your network includes a DHCP server (or router that functions as a DHCP server) and that the AirBridge and the computer are on the same network. By default, the AirBridge functions as a DHCP client. If you want to set up the AirBridge with a static (fixed) IP address, see Connect over Ethernet using a directly connected computer on page 28.
Insight Instant AirBridge WBC502 User Manual 3. If your browser does not open the Day Zero Easy Setup page but displays a security message and does not let you proceed, do one of the following: • Google Chrome. If Google Chrome displays a Your connection is not private message, click the ADVANCED link. Then, click the Proceed to x.x.x.x (unsafe) link, in which x.x.x.x represents the IP address of the AirBridge. • Apple Safari.
Insight Instant AirBridge WBC502 User Manual 5. Enter the settings that are described in the following table. Setting Description Country/Region From the menu, select the country and region in which the AirBridge is operating. Note: Make sure that the country is set to the location where the device is operating. You are responsible for complying with the local, regional, and national regulations that are set for channels, power levels, and frequency ranges.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Operation Mode From the menu, select the operation mode that the AirBridge must function in: • AirBridge Master • AirBridge Satellite • Access Point • Client Bridge For information about the operation modes, see Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge on page 10 and Operation mode and default settings after the Day Zero Easy Setup configuration on page 33.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Management The management SSID lets you connect from your WiFi-enabled computer or mobile SSID device to the AirBridge to configure and manage the it. This management SSID is not used for backhaul or regular WiFi client connections. For more information, see Manage the settings for the 2.4 GHz management SSID on page 86. Management Enter a new passphrase (network key or WiFi password) for the management SSID.
Insight Instant AirBridge WBC502 User Manual 10. If you agree, select the check box to acknowledge that you read and agree with the terms of use. You need to select this check box only once. Subsequent times that you log in, the check box is preselected. 11. Click the Login button. The Device Status page displays the Device Information section and other sections. You can now customize the AirBridge settings for your network environment.
Insight Instant AirBridge WBC502 User Manual 5. If your browser does not open the Day Zero Easy Setup page but displays a security message and does not let you proceed, do one of the following: • Google Chrome. If Google Chrome displays a Your connection is not private message, click the ADVANCED link. Then, click the Proceed to 192.168.0.100 (unsafe) link. • Apple Safari. If Apple Safari displays a This connection is not private message, click the Show Details button.
Insight Instant AirBridge WBC502 User Manual 7. Enter the settings that are described in the following table. Setting Description Country/Region From the menu, select the country and region in which the AirBridge is operating. Note: Make sure that the country is set to the location where the device is operating. You are responsible for complying with the local, regional, and national regulations that are set for channels, power levels, and frequency ranges.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Operation Mode From the menu, select the operation mode that the AirBridge must function in: • AirBridge Master • AirBridge Satellite • Access Point • Client Bridge For information about the operation modes, see Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge on page 10 and Operation mode and default settings after the Day Zero Easy Setup configuration on page 33.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Management The management SSID lets you connect from your WiFi-enabled computer or mobile SSID device to the AirBridge to configure and manage the it. This management SSID is not used for backhaul or regular WiFi client connections. For more information, see Manage the settings for the 2.4 GHz management SSID on page 86. Management Enter a new passphrase (network key or WiFi password) for the management SSID.
Insight Instant AirBridge WBC502 User Manual 15. After you complete the setup process, or both the setup process and your configurations, you can change the computer back to its original IP address settings. Operation mode and default settings after the Day Zero Easy Setup configuration After you complete the Day Zero Easy Setup configuration and specify the AirBridge to function in one of four operation modes, the default settings are as stated in the following table.
Insight Instant AirBridge WBC502 User Manual Log in to the AirBridge after initial setup After initial setup, the AirBridge is ready for use and you can change the settings and monitor traffic. When you access the local browser UI of the AirBridge, your browser might display a security message. You can either ignore this message or install the AirBridge’s security certificate. Consider the following examples: • Google Chrome.
Insight Instant AirBridge WBC502 User Manual WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). The Device Status page displays the Device Information section and other sections. The following figure shows the Device Status page and the Device Information section. For more information about the sections on the Device Status page, see View the device status and other information on page 133.
Insight Instant AirBridge WBC502 User Manual If you previously managed the AirBridge through the NETGEAR Insight app or Insight Cloud portal, enter the Insight network password for the Insight network location to which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). The Device Status page displays the Device Information section and other sections. 4. From the menu at the top right of the page, select another language.
2 Manually Configure or Change the Operation Mode When you access the AirBridge for the first time, you must select an operation mode on the Day Zero Easy Setup page. After you do so, you can also manually change the operation mode and settings. This chapter describes how you can manually configure the operation mode of the AirBridge and the settings that are associated with the selected operation mode.
Insight Instant AirBridge WBC502 User Manual Recommendations for configuration For a master-to-satellite, site-to-site setup, we recommend that you complete the initial pairing of the AirBridges at a staging area with easy access to the network that is to supply connectivity to the master and access point. For information about the hardware setup, see the hardware installation manual, which you can download by visiting netgear.com/support/download/.
Insight Instant AirBridge WBC502 User Manual To configure the AirBridge as a master in a point-to-point or point-to-multipoint setup: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual Note: For information about changing the name or security settings of the 5 GHz backhaul SSID to which the satellite or satellites must connect, see Manage the 5 GHz SSIDs and WiFi security on page 65. 8. Click the Save button. Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 9. In the pop-up window, click the Apply button. Your changes are applied.
Insight Instant AirBridge WBC502 User Manual 5. From the Operation Mode menu, select AirBridge Satellite. 6. Select the AirBridge Enable radio button. By default, the AirBridge mode is enabled, which is the setting that we recommend for a master-to-satellite setup. Depending on your network situation, your WiFi requirements, and your understanding of the consequences, you can disable the AirBridge mode.
Insight Instant AirBridge WBC502 User Manual d. If the type of security is WPA2-PSK, in the Passphrase field, enter the WiFi passphrase (also referred to as WiFi password or network key). If the type of security is WPA2-Enterprise, see Set up WPA2-Enterprise security on a satellite or client bridge on page 84. e. Click the Save button. Your settings are saved but not yet applied. The page closes. The Wireless Settings page displays again. A pop-up window opens.
Insight Instant AirBridge WBC502 User Manual The Wireless Settings page displays. 5. From the Operation Mode menu, select Access Point. Note: For information about optional advanced settings that display on the page, such as changing the Auto RF mode (so that you can set a specific transmission power), channel HT mode, channel, and bit rate, see Manage Advanced WiFi and Radio Features on page 90. We recommend that you do not change these advanced settings while you perform the current task. 6.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description SSID The service set ID (SSID), which is the name for the WiFi network with which WiFi clients can connect. Hidden SSID To hide the WiFi network name and prevent it from displaying in the scanning list of a WiFi client, select the Enable radio button. To connect to the WiFi network, a user must know the WiFi network name. By default, the Disable radio button is selected.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Group Key The period in seconds that the group key changes. The period can be from 30 to 3600 Update Interval seconds. The default period is 3600 seconds (1 hour). If you enter 0, the update interval is disabled and the group key is not changed. For greater security, we recommend that you do not disable the update interval so that the group key can be changed automatically.
Insight Instant AirBridge WBC502 User Manual This setup does not require a line of sight between the access point at the main site and the client bridge. The access point with which the client bridge associates can be either another AirBridge or a different model access point. To configure the AirBridge as a client bridge: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2.
Insight Instant AirBridge WBC502 User Manual Setting Description BSSID The basic service set ID (BSSID) in the format of a MAC address. This is usually the MAC address of the radio on the AirBridge master or access point that broadcasts the SSID. SSID The service set ID (SSID), which is the name for the WiFi network with which the AirBridge satellite, client bridge, or access point can connect. Channel The radio channel on which the SSID is being broadcast.
Insight Instant AirBridge WBC502 User Manual Your settings are saved but not yet applied. The pop-up window shows the number of changes to be applied. 13. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online.
3 Manage the Wired Network Settings This chapter describes how you can manage the wired network settings of the AirBridge.
Insight Instant AirBridge WBC502 User Manual Specify a static IPv4 address for the AirBridge By default, the DHCP client of the AirBridge is enabled, allowing a DHCP server (usually, a router) in your network to assign an IPv4 address to the AirBridge. You can disable the DHCP client and specify static (fixed) IP address settings for the AirBridge. To specify static IPv4 address settings for the AirBridge: 1.
Insight Instant AirBridge WBC502 User Manual Note: To log back in to the AirBridge, you now must use the static IP address that you assigned. Specify a link-local IPv6 address for the AirBridge By default, the DHCP client of the AirBridge is enabled, allowing a DHCPv6 server (usually, a router) in your network to assign an IPv6 address to the AirBridge. You can disable the DHCP client and specify link-local IPv6 address settings for the AirBridge.
Insight Instant AirBridge WBC502 User Manual Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 9. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online. Note: To log back in to the AirBridge, you now must use the IPv6 address that you assigned.
Insight Instant AirBridge WBC502 User Manual A pop-up window opens. The window shows the number of changes to be applied. 7. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online. Note: To log back in to the AirBridge, you now must use the IP address that is assigned by the DHCP (or DHCPv6) server in your network.
Insight Instant AirBridge WBC502 User Manual If you previously managed the AirBridge through the NETGEAR Insight app or Insight Cloud portal, enter the Insight network password for the Insight network location to which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). The Device Status page displays the Device Information section and other sections. 4. Under Network, select Basic.
Insight Instant AirBridge WBC502 User Manual Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online.
4 Manage the WiFi and Radio Features This chapter describes how you can manage the WiFi and radio settings of the AirBridge. For information about advanced WiFi and radio settings, see Manage Advanced WiFi and Radio Features on page 90.
Insight Instant AirBridge WBC502 User Manual Recommended configuration order We recommend the following configuration order: • If you change an existing configuration for AirBridges in a master-to-satellite setup, we recommend that you first change the satellite and then change the master. After you complete the configurations, the WiFi backhaul connection between the master and satellite is automatically reestablished.
Insight Instant AirBridge WBC502 User Manual The user name is admin. The local device password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. If you previously managed the AirBridge through the NETGEAR Insight app or Insight Cloud portal, enter the Insight network password for the Insight network location to which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15).
Insight Instant AirBridge WBC502 User Manual To change the country and region of operation of the AirBridge: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual The AirBridge mode specifies the type of multiple access method that the AirBridge uses. • • AirBridge mode enabled. The characteristics of the AirBridge are as follows: - Highly reliable connections for a limited number of WiFi devices. Provides reliable point-to-point connections between a master and a satellite and point-to-multipoint connections between a master and a limited number of satellites.
Insight Instant AirBridge WBC502 User Manual CAUTION: The behavior of the AirBridge changes when you disable the AirBridge mode. Change the AirBridge mode only if you understand the consequences. To change the AirBridge mode: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual Scan for neighboring access points Scanning for neighboring access points is useful if you want to connect to another device. Scan if you want to connect a satellite to a master or a client bridge to an access point. Note: In this task, a neighboring access point can function either as a master or as an access point. To scan for neighboring access points: 1.
Insight Instant AirBridge WBC502 User Manual Setting Description BSSID The basic service set ID (BSSID) in the format of a MAC address. This is usually the MAC address of the radio on the AirBridge master or access point that broadcasts the SSID. SSID The service set ID (SSID), which is the name for the WiFi network with which the AirBridge satellite, client bridge, or access point can connect. Channel The radio channel on which the SSID is being broadcast.
Insight Instant AirBridge WBC502 User Manual Specify the approximate distance for the WiFi connection You can specify the approximate distance at which a master, satellite, client bridge, or access point is located. Depending on your site, network setup, and network configuration, an AirBridge can support a long distance WiFi connection of 3 km (1.8 miles) or more to another AirBridge.
Insight Instant AirBridge WBC502 User Manual Enter the distance in km. (1 km is 0.6 miles.) For example, if the distance is 2 km (1.2 miles), enter 2. 6. Click the Save button. Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 7. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online.
Insight Instant AirBridge WBC502 User Manual The AirBridge supports the following WiFi security: • For an individual 5 GHz SSID, you can configure WPA2-PSK or WPA2-Enterprise security.
Insight Instant AirBridge WBC502 User Manual Change the 5 GHz SSID or WiFi security mode for a satellite Use this task if the operation mode of the AirBridge is AirBridge Satellite. When you performed the initial configuration on the Day Zero Easy Setup page, you were required to change the name of the default 5 GHz SSID. If you kept WPA2-PSK as the WiFi security mode, you were also required to change the passphrase. You can manually change the default 5 GHz SSID or WiFi security mode again.
Insight Instant AirBridge WBC502 User Manual Setting Description BSSID If you want the satellite to connect to a particular master, select the Preferred BSSID check box and enter the basic service set ID (BSSID) of the master in the format of a MAC address. The BSSID is usually the MAC address of the radio on the AirBridge master that broadcasts the SSID.
Insight Instant AirBridge WBC502 User Manual If the AirBridge mode is enabled, the master supports a single 5 GHz SSID. You can change this default 5 GHz SSID again. CAUTION: If you change the 5 GHz SSID to which satellite connects, we recommend that you first change the satellite and then change the master so that the WiFi backhaul connection between the master and satellite can be automatically reestablished.
Insight Instant AirBridge WBC502 User Manual A new page opens. 7. To configure the 5 GHz SSID settings, specify the settings that are described in the following table: Setting Description Wireless Setting - AirBridge Access Point 5GHz Hidden SSID To hide the WiFi network name and prevent it from displaying in the scanning list of a WiFi client, select the Enable radio button. To connect to the WiFi network, a user must know the WiFi network name. By default, the Disable radio button is selected.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Passphrase If you select WPA2-PSK from the Security Mode menu, enter a passphrase (network key or WiFi password). The length of the passphrase must be from 8 to 63 characters. You must enter the same passphrase on a satellite that must connect to the master. Group Key The period in seconds that the group key changes. The period can be from 30 to 3600 Update Interval seconds. The default period is 3600 seconds (1 hour).
Insight Instant AirBridge WBC502 User Manual CAUTION: If you change the 5 GHz SSID to which satellite connects, we recommend that you first change the satellite and then change the master so that the WiFi backhaul connection between the master and satellite can be automatically reestablished. If you first change the master and then change the satellite, the WiFi backhaul connection between the master and satellite is no longer operational, and you might not be able to access the satellite.
Insight Instant AirBridge WBC502 User Manual 6. Do one of the following: • To change the default or another previously enabled 5 GHz SSID, click the Edit button for the 5 GHz SSID. • To enable and configure a new 5 GHz SSID, select the Enabled check box for a disabled 5 GHz SSID, and then click the Edit button for the 5 GHz SSID. A new page opens. 7.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Encryption If you select WPA2-PSK from the Security Mode menu, this field is fixed at AES. You cannot select another option. Passphrase If you select WPA2-PSK from the Security Mode menu, enter a passphrase (network key or WiFi password). The length of the passphrase must be from 8 to 63 characters. You must enter the same passphrase on a satellite that must connect to the master.
Insight Instant AirBridge WBC502 User Manual Change the 5 GHz SSID or WiFi security mode for a client bridge Use this task if the operation mode of the AirBridge is Client Bridge. When you performed the initial configuration on the Day Zero Easy Setup page, you were required to change the name of the default 5 GHz SSID. If you kept WPA2-PSK as the WiFi security mode, you were also required to change the passphrase. You can manually change the default 5 GHz SSID or WiFi security mode again.
Insight Instant AirBridge WBC502 User Manual Setting Description BSSID If you want the client bridge to connect to a particular access point, select the Preferred BSSID check box and enter the basic service set ID (BSSID) of the access point in the format of a MAC address. (The access point can be an AirBridge or another type of access point.) The BSSID is usually the MAC address of the radio on the access point that broadcasts the SSID.
Insight Instant AirBridge WBC502 User Manual CAUTION: If you change the 5 GHz SSID to which a client bridge connects, we recommend that you first change the client bridge and then change the access point so that the WiFi backhaul connection between the access point and client bridge can be automatically reestablished.
Insight Instant AirBridge WBC502 User Manual Note: For information about guest networks, see Configure a guest network on an access point on page 80. 6. Do one of the following: • To change the default 5 GHz SSID or another previously enabled 5 GHz SSID, click the Edit button for the 5 GHz SSID. • To enable and configure a new 5 GHz SSID, select the Enabled check box for a disabled 5 GHz SSID, and then click the Edit button for the 5 GHz SSID. A new page opens. 7.
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description L2 Isolation To prevent WiFi and LAN clients on the same AirBridge from communicating with each other, select the Enable radio button. If you enable L2 isolation, clients can still communicate with each other over the Internet. By default, the Disable radio button is selected. If you enable L2 isolation, to exclude a device from L2 isolation, enter the MAC address of the device in a Whitelist field.
Insight Instant AirBridge WBC502 User Manual 8. Click the Save button. Your settings are saved but not yet applied. The page closes. The Wireless Settings page displays again. A pop-up window opens. The window shows the number of changes to be applied. 9. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online.
Insight Instant AirBridge WBC502 User Manual • To enable and configure a new 5 GHz SSID as a guest network, do the following: a. Select the Enabled check box for the 5 GHz SSID. b. Select the Guest Network check box for the 5 GHz SSID. c. Click the Edit button for the 5 GHz SSID. A new page opens. d. Configure the settings for the 5 GHz SSID. For more information, see Change or configure a 5 GHz SSID for an access point on page 76. e. Click the Save button. Your settings are saved but not yet applied.
Insight Instant AirBridge WBC502 User Manual The user name is admin. The local device password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. If you previously managed the AirBridge through the NETGEAR Insight app or Insight Cloud portal, enter the Insight network password for the Insight network location to which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15).
Insight Instant AirBridge WBC502 User Manual (Continued) Setting Description Radius Port Enter the number of the UDP port on the AirBridge that is used to access the RADIUS authentication server. The default port number is 1812. Radius Secret Enter the password (shared key) that is used between the AirBridge and the RADIUS authentication server during the authentication process. 8.
Insight Instant AirBridge WBC502 User Manual Set up WPA2-Enterprise security on a satellite or client bridge Use this task if the operation mode of the AirBridge is AirBridge Satellite or Client Bridge. When you set up WPA2-Enterprise security on a satellite or client bridge, you must specify the same RADIUS server authentication settings that you specify on the master or access point.
Insight Instant AirBridge WBC502 User Manual 7. Configure the WPA2-Enterprise settings as described in he following table. The settings that you must enter depend on the configuration of the master or access point and the RADIUS server. Setting Description EAP Method From the EAP Method menu, select one of the following Extensible Authentication Protocol (EAP) methods: • TTLS. Tunneled Transport Layer Security. • PEAP. Protected Extensible Authentication Protocol.
Insight Instant AirBridge WBC502 User Manual Manage the settings for the 2.4 GHz management SSID You can use the 2.4 GHz management SSID only to access the local browser UI of the AirBridge from a WiFi device for management purposes. The 2.4 GHz SSID cannot be used for backhaul WiFi connections or for regular WiFi clients connections to the AirBridge. For these types of connections, use a 5 GHz SSID.
Insight Instant AirBridge WBC502 User Manual 5. In the Management Interface - 2.4G section, click the Edit button. A new page opens. 6. In the Passphrase field, enter a new passphrase (network key or WiFi password) that you must enter to connect to local browser UI of the AirBridge. The length of the passphrase must be from 8 to 63 characters. 7. Click the Save button. Your settings are saved but not yet applied. The page closes. The Wireless Settings page displays again. A pop-up window opens.
Insight Instant AirBridge WBC502 User Manual The Device Status page displays the Device Information section and other sections. 4. Under Network, select Wireless. The Wireless Settings page displays. 5. In the Management Interface - 2.4G section, select the Always on radio button. By default, the Turn off if idle in 15 minutes radio button is selected. 6. Click the Save button. Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 7.
Insight Instant AirBridge WBC502 User Manual 5. In the Management Interface - 2.4G section, clear the Enabled check box. 6. Click the Save button. Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 7. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online.
5 Manage Advanced WiFi and Radio Features This chapter describes how you can manage advanced WiFi and radio settings. For other WiFi and radio settings, see Manage the WiFi and Radio Features on page 56. The settings that are described in this chapter apply to the 5 GHz radio and 5 GHz SSIDs, because you can use the 2.4 GHz radio and 2.4 GHz SSID only for management of the AirBridge.
Insight Instant AirBridge WBC502 User Manual Recommended configuration order We recommend the following configuration order: • If you change an existing configuration for AirBridges in a master-to-satellite setup, we recommend that you first change the satellite and then change the master. After you complete the configurations, the WiFi backhaul connection between the master and satellite is automatically reestablished.
Insight Instant AirBridge WBC502 User Manual If your browser does not display the login page but displays a security message and does not let you proceed, see Log in to the AirBridge after initial setup on page 34. 3. Enter the AirBridge user name and local device password. The user name is admin. The local device password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Insight Instant AirBridge WBC502 User Manual To manage the channels: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays. If your browser does not display the login page but displays a security message and does not let you proceed, see Log in to the AirBridge after initial setup on page 34. 3.
Insight Instant AirBridge WBC502 User Manual Manage the radio transmit power By default, the transmit power for the 5 GHz radio on the AirBridge is automatically assigned. You can disable automatic assignment and set a specific transmit power. However, note the following: • If you set the transmit power too high, the AirBridge might not be able to connect to another WiFi device such as a master or access point.
Insight Instant AirBridge WBC502 User Manual 5. Do one of the following: • Clear the Auto RF check box. Automatic transmit power is disabled. You can now specify a specific transmit power (see the next step). • Select the Auto RF check box. Automatic transmit power is enabled. This is the default setting. 6. If you cleared the Auto RF check box, from the Transmit Power menu, select the transmit power. The transmit power is expressed in dBm. 7. Click the Save button.
Insight Instant AirBridge WBC502 User Manual 3. Enter the AirBridge user name and local device password. The user name is admin. The local device password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Insight Instant AirBridge WBC502 User Manual You can also disable client limits entirely, allowing an unlimited number of clients to associate with the AirBridge. To manage client limits: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual Manage time slot assignments to satellites If the AirBridge functions as a master with the AirBridge mode enabled, by default, the AirBridge automatically assigns time slots to each satellite so that each satellite receives equal opportunity. We recommend that you keep automatic time slot assignments. If you understand the consequences, you can manually set the time slot to a value from 2 to 7.
Insight Instant AirBridge WBC502 User Manual 7. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online. Manage the satellite priority If the AirBridge functions as a master with the AirBridge mode enabled, by default, the AirBridge assigns time slots for the traffic to each satellite (see Manage time slot assignments to satellites on page 98).
Insight Instant AirBridge WBC502 User Manual 5. From the Satellite Priority menu, select High, Middle, or Low. The default selection is High. 6. Click the Save button. Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 7. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online.
Insight Instant AirBridge WBC502 User Manual The Device Status page displays the Device Information section and other sections. 4. Under Management, select WiFi Schedules. A page displays the Auto Reboot Settings section and the Wi-Fi Scheduler section. 5. In the Wi-Fi Scheduler section, select the following: • Status. Select the Enable radio button. By default, the Disable button is selected, and the settings are masked out. • SSID Selection.
Insight Instant AirBridge WBC502 User Manual 8. In the pop-up window, click the Apply button. Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online. Set up a MAC filter for a 5 GHz SSID By default, the AirBridge does not restrict access to a 5 G SSID based on a MAC address. For each 5 GHz SSID, you can set up a MAC address filter, which is an access control list (ACL) that is based on MAC addresses.
Insight Instant AirBridge WBC502 User Manual 3. Enter the AirBridge user name and local device password. The user name is admin. The local device password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
Insight Instant AirBridge WBC502 User Manual Your changes are applied. If the WiFi link must be reestablished, the page displays the number of seconds before the AirBridge is back online. Set up a RADIUS accounting server on a master or access point Use this task if the operation mode of the AirBridge is AirBridge Master or Access Point.
Insight Instant AirBridge WBC502 User Manual A new page opens. 6. In the Radius Accounting section, configure the settings as described in the following table. Setting Description Radius Accounting To enable RADIUS accounting, select the Enable radio button. By default, the Disable radio button is selected. Radius Accounting Enter the IPv4 address of the RADIUS accounting server. The AirBridge must be able Server to reach this IP address.
Insight Instant AirBridge WBC502 User Manual To manually block a WiFi client or connection from a 5 GHz SSID: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual 5 GHz SSIDs. For each 5 GHz SSID, you can shape the traffic by limiting the bandwidth for downloading traffic and the bandwidth for uploading traffic. You can configure traffic shaping for an AirBridge that functions as an access point. You can do the same for a master with the AirBridge mode disabled. In a configuration in which a single 5 GHz SSID is available, you cannot configure traffic shaping. To configure traffic shaping for a 5 GHz SSID: 1.
Insight Instant AirBridge WBC502 User Manual 10. To limit the configured limits to each individual user of the SSID, select the Per User check box. If you use the SSID to provide a WiFi connection to multiple individual users (as opposed to, for example, a client bridge), this option is useful to the control the bandwidth usage of individual users. 11. Click the Save button. Your settings are saved but not yet applied. The page closes. The Wireless Settings page displays again. A pop-up window opens.
Insight Instant AirBridge WBC502 User Manual which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). The Device Status page displays the Device Information section and other sections. 4. Under Network, select Wireless. The Wireless Settings page displays. 5. Scroll down to the Guest Network DHCP Server Settings section.
6 Maintain the AirBridge This chapter describes how you can maintain the AirBridge.
Insight Instant AirBridge WBC502 User Manual Change the management mode to NETGEAR Insight Mode or Standalone Mode The AirBridge can function in one of the following management modes: • NETGEAR Insight Mode. You can manage the AirBridge remotely from a mobile device on which the NETGEAR Insight app is installed or, if you are an Insight Premium or Insight Pro subscriber, through the Insight Cloud portal. The NETGEAR Insight Mode is the default management mode.
Insight Instant AirBridge WBC502 User Manual IMPORTANT: If you first add the AirBridge to a NETGEAR Insight network location and manage the AirBridge through the Insight app or Insight Cloud portal and then you change the management mode to Standalone Mode, you might need to continue to use the Insight network password for the Insight network location to access the local browser UI until you manually change the local device password on the AirBridge.
Insight Instant AirBridge WBC502 User Manual Change the management mode to Standalone Mode To change the management mode from NETGEAR Insight Mode to Standalone Mode: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual To upgrade the firmware on the AirBridge: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays. If your browser does not display the login page but displays a security message and does not let you proceed, see Log in to the AirBridge after initial setup on page 34. 3.
Insight Instant AirBridge WBC502 User Manual Reboot the AirBridge from the local browser UI You can use the local browser UI to reboot the AirBridge. This is very useful after you installed the AirBridge at its permanent location, and the power adapter might not easily reachable. To reboot the AirBridge from the local browser UI: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2.
Insight Instant AirBridge WBC502 User Manual Schedule the AirBridge to reboot You can schedule the AirBridge to automatically reboot at a time that is convenient for the network, for example, when you do not expect any WiFi traffic to be processed. To schedule the AirBridge to automatically reboot: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2.
Insight Instant AirBridge WBC502 User Manual Manage the configuration file of the AirBridge The configuration settings of the AirBridge are stored within the AirBridge in a configuration file. You can back up (save) this file to your computer. After you do so, you can restore the configuration from the file. Back up the AirBridge configuration settings You can save a copy of the current configuration settings. If necessary, you can restore the configuration settings later.
Insight Instant AirBridge WBC502 User Manual An example of a name of a backup file is backup-WBC502-2020-01-18.tar.gz. 7. Follow the directions of your browser to save the file. Restore the AirBridge configuration settings If you backed up the configuration settings (see Back up the AirBridge configuration settings on page 117), you can restore the configuration settings from the backup file. To restore the AirBridge’s configuration settings from the backup file: 1.
Insight Instant AirBridge WBC502 User Manual WARNING: To avoid the risk of corrupting the firmware, do not interrupt the restoration. For example, do not close the browser, click a link, or load a new page. Do not turn off the AirBridge. Wait until the AirBridge finishes. When the restoration is finished, the login page displays.
Insight Instant AirBridge WBC502 User Manual 4. Under System Manager, select Firmware. The page displays the Firmware Upgrade section and the Backup/Restore Settings section. 5. In the Backup/Restore Settings section, click the Reset to Default Reset button. The page displays the reset progress. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load a new page. Do not turn off the AirBridge.
Insight Instant AirBridge WBC502 User Manual If you previously managed the AirBridge through the NETGEAR Insight app or Insight Cloud portal, enter the Insight network password for the Insight network location to which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). The Device Status page displays the Device Information section and other sections. 4. Under Management, select Time Zone.
Insight Instant AirBridge WBC502 User Manual 7. To manually enable and configure daylight saving time settings, in the Time Zone section, do the following: a. Select the Enable Daylight Saving check box. b. From the Start menus, select the month, day, and time that daylight saving time must start. c. From the End menus, select the month, day, and time that daylight saving time must end. 8. Click the Apply button. Your settings are saved and applied.
Insight Instant AirBridge WBC502 User Manual which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). The Device Status page displays the Device Information section and other sections. 4. Under System Manager, select Log. The System Log page displays. 5. To manage the log capability, select one of the following Status radio buttons: • Enable. The AirBridge log messages. This is the default settings. • Disable.
Insight Instant AirBridge WBC502 User Manual 9. To download the log file to your computer, click the Download button, and save the log file to a location on your computer. 10. To clear the log, click the Clear button. The pages refreshes and all log messages are cleared. Set up a remote log server You can let the AirBridge send log messages to a remote log server, which is also referred to as a remote syslog host. You can also let the AirBridge send the traffic log to the remote log server.
Insight Instant AirBridge WBC502 User Manual 6. If the remote log server capability is enabled, to manage whether the traffic log is sent to the remote log server, select one of the following Traffic Log radio buttons: • Enable. The AirBridge sends its traffic log to the remote log server. • Disable. The AirBridge does not send its traffic log to the remote log server. This is the default settings. 7. In the Log Server IP Address field, enter the IP address of the remote log server. 8.
Insight Instant AirBridge WBC502 User Manual 5. In the Email Alert section, configure the following settings: a. Select the Status Enable check box. The field and menus become available. b. In the From field, enter the originating email address. c. In the To field, enter the email address of the recipient. d. In the Subject field, enter the subject information of the email or leave the default subject information. The subject information is [Email-Alert][WBC502][BC:A5:11:7E:EC:F8] Configuration Changed. e.
Insight Instant AirBridge WBC502 User Manual Manage access security settings You can change the local device password for access to the local browser UI of the AirBridge. You can also manage the SSH and HTTPS settings. Change the local login password The local login password is the password that lets you log in to the local browser UI. When you performed the initial configuration on the Day Zero Easy Setup page, you were required to change the local login password. You can change it again.
Insight Instant AirBridge WBC502 User Manual Your settings are saved and applied. You are logged out from the local browser UI. If you log in again, use your new local login password. Manage the HTTPS settings By default, secure HTTP (HTTPS) access is enabled on the AirBridge so that a connection to the local browser UI is secure. Any attempt to log in over an HTTP connection is automatically changed to an HTTPS connection, that is, HTTP access is automatically forwarded to HTTPS access.
Insight Instant AirBridge WBC502 User Manual 6. If HTTPS is enabled, in the HTTPS Setting section, select one of the following HTTPS Forward radio buttons: • Enable. An attempt to log in over an HTTP connection is automatically changed to an HTTPS connection, that is, HTTP access is automatically forwarded to HTTPS access. This is the default setting. We recommend that you keep HTTPS forwarding enabled. • Disable.
Insight Instant AirBridge WBC502 User Manual • Disable. SSH access is disabled. This is the default setting. If you do not intend to use SSH, we recommend that you keep SSH access disabled. 6. Click the Apply button. Your settings are saved and applied. Specify a management VLAN By default, you can access the local browser UI from any VLAN and management traffic such as traffic from a DHCP server can reach the AirBridge from any VLAN. That is, management traffic is untagged.
Insight Instant AirBridge WBC502 User Manual The Wireless Settings page displays. 5. Scroll to the Management VLAN Setting section at the bottom of the page. 6. Click the Status Enable radio button. 7. In the field that becomes available, enter the ID of the management VLAN. 8. Click the Save button. Your settings are saved but not yet applied. A pop-up window opens. The window shows the number of changes to be applied. 9. In the pop-up window, click the Apply button. Your changes are applied.
7 Monitor the AirBridge and its Network Connections This chapter describes how you can monitor the AirBridge and its network connections.
Insight Instant AirBridge WBC502 User Manual View the device status and other information You can view AirBridge device information, memory information, Ethernet LAN information for IPv4 and IPv6, WiFi LAN information for the 5 GHz band, and statistics. To view the device status and other information: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2.
Insight Instant AirBridge WBC502 User Manual Table 5. Device Information section (Continued) Setting Description Current Local Time The time that the AirBridge detected. For more information, see Manage the date and time settings on page 120. Uptime The period since that last time the AirBridge started or rebooted. Firmware Version The firmware version. For more information, see Upgrade the firmware on the AirBridge on page 113. Device Version The device version.
Insight Instant AirBridge WBC502 User Manual Table 7. LAN Information - IPv4 section (Continued) Setting Description DHCP Client Shows whether the DHCP client of the AirBridge is enabled. For more information, see Reenable the DHCP client of the AirBridge on page 52. Spanning Tree Shows whether STP is enabled. For more information, see Manage the STP settings Protocol (STP) on page 53. Table 8.
Insight Instant AirBridge WBC502 User Manual Table 9. Wireless LAN Information - 5GHz section (Continued) Setting Description Channel The WiFi channel. For for information, see Manage the channel or channels on page 92. Distance The distance is specified for the link partner or partners of the AirBridge. For for information, see Specify the approximate distance for the WiFi connection on page 64.
Insight Instant AirBridge WBC502 User Manual View the 5 GHz WiFi connections You can view all WiFi connections on the 5 GHz radio. To view the 5 GHz WiFi connections: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
Insight Instant AirBridge WBC502 User Manual Table 11. Operation mode is AirBridge Master or Access Point: WiFi device information (Continued) Setting Description RSSI (dBm) The received signal strength indicator (RSSI) for the WiFi device. The RSSI is expressed in decibel-milliwatts (dBm). Block • For more information, see Step 6.
Insight Instant AirBridge WBC502 User Manual you blocked the WiFi device. This ACL denies access to the WiFi device but allows access all other WiFi devices. (For more information, see Set up a MAC filter for a 5 GHz SSID on page 102.) A pop-up window opens. The window shows the number of changes to be applied. (The automatically-created ACL is not saved until you click the Apply button.) c. Click the Apply button. Your settings are saved and applied. The WiFi connection is reestablished.
Insight Instant AirBridge WBC502 User Manual View the 5 GHz WiFi and LAN traffic load You can view the 5 GHz WiFi and LAN traffic load on the AirBridge. To view the 5 GHz WiFi and LAN traffic load: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the AirBridge. The login page displays.
8 Perform Diagnostics and Troubleshooting This chapter describes how you can perform diagnostics and troubleshoot AirBridge and its network connections.
Insight Instant AirBridge WBC502 User Manual Send a ping You can ping the IPv4 address of a device or network location from the AirBridge and view the results of the ping test. You can use this option to check whether the AirBridge can communicate with a particular IPv4 device or network location. To send a ping: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2.
Insight Instant AirBridge WBC502 User Manual Send a traceroute request You can configure the AirBridge to send a traceroute request to an IPv4 address or host name and view the results of the traceroute request. You can use this option to discover the paths that packets take to a remote destination. To send a traceroute request: 1. Open a web browser from a computer that is connected to the same network as the AirBridge or directly to the AirBridge through an Ethernet cable or WiFi connection. 2.
Insight Instant AirBridge WBC502 User Manual Send a name server lookup request You can configure the AirBridge to send a domain name server lookup (nslookup) request to an IPv4 address or host name and view the results of the nslookup request. You can use this option to discover the domain name of an IPv4 address or, the other way around, the IPv4 address of a domain name. To send a name server lookup request: 1.
Insight Instant AirBridge WBC502 User Manual Perform a speed test You can perform a speed test between the AirBridge and an IPv4 address or host name and view the results of the speed test. You can also use this option to determine the general network performance. The maximum speed that the AirBridge can measure is 100 Mbps. Use the speed test to determine the point-to-point link speed between a master and a satellite or between an access point and a client bridge.
Insight Instant AirBridge WBC502 User Manual 7. In the Time Period field, enter the duration in seconds of the entire speed test. The default is 20 seconds. 8. In the Check Interval field, enter the interval in seconds between the intermediate throughput results. The default is 5 seconds. The IPv4 Port field is fixed at port number 5201. The IPv6 Port field is fixed at port number 60001. 9. Click the Start button. The AirBridge performs the speed test. The results display on the page.
Insight Instant AirBridge WBC502 User Manual page 88 and Disable the idle time-out for the 2.4 GHz management SSID on page 87. • Make sure that the WiFi network name (SSID) and WiFi security settings of the 2.4 GHz management interface on the AirBridge and the WiFi settings on your WiFi-enabled computer or WiFi device match exactly. For more information, see Change the passphrase for the 2.4 GHz management SSID on page 86.
Insight Instant AirBridge WBC502 User Manual * You cannot connect a WiFi client to a 5 GHz SSID on a master or access point. If you cannot connect a WiFi client to a 5 GHz SSID on an AirBridge that functions as a master with the AirBridge mode disabled or as an access point: • Make sure that the AirBridge that functions as the master or access point is broadcasting a WiFi signal and is not disabled or turned off.
Insight Instant AirBridge WBC502 User Manual By default, the IP address of the AirBridge is 192.168.0.100 (see Connect over Ethernet using a directly connected computer on page 28). If the AirBridge is connected to a network with a DHCP server and you do not know the IP address, determine the IP address that the DHCP server assigned to the AirBridge by using one of the following methods: - Windows-based computer. If you use a Windows-based computer, open Windows Explorer, and click the Network link.
Insight Instant AirBridge WBC502 User Manual You can use the LEDs for troubleshooting.
Insight Instant AirBridge WBC502 User Manual enabled. For more information, see Change or configure a new 5 GHz SSID for a master with the AirBridge mode enabled on page 68, Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71, or Change or configure a 5 GHz SSID for an access point on page 76. • Satellite or client bridge.
Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity Tip: If you want to change the WiFi settings of the AirBridge’s network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.
Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity between a client bridge and an access point If you cannot connect a client bridge to an AirBridge that functions as an access point, check these items: • Make sure that the AirBridge that functions as an access point is broadcasting a WiFi signal and is not disabled or turned off. • On client bridge, make sure that the right signal strength indicator (SSI) LED is solid green or the middle SSI LED is solid amber.
Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity between a WiFi client and a master or access point If you cannot connect a WiFi client such as a smartphone to an AirBridge that functions as a master with the AirBridge mode disabled or as an access point, check these items: • Make sure that the master or access point is broadcasting a WiFi signal and is not disabled or turned off.
Insight Instant AirBridge WBC502 User Manual You cannot log in to the AirBridge over a LAN connection If you are unable to log in to the AirBridge from a computer on your local network and use the AirBridge’s local browser UI, check the following: • If you are using an Ethernet-connected computer, check the Ethernet cable between the computer and the AirBridge. • Make sure that the IP address of your computer is in the same subnet as the AirBridge.
Insight Instant AirBridge WBC502 User Manual Changes are not saved If you are logged in to the AirBridge’s local browser UI and the AirBridge does not save the changes that you make on a page, do the following: • When entering configuration settings, always click the Save or Apply button before moving to another page or tab. If you clicked the Save button, when you are ready with entering configuration settings, click the Apply button to apply the configuration settings. Otherwise, your changes are lost.
Insight Instant AirBridge WBC502 User Manual If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices.
A Factory Default Settings and Technical Specifications This appendix includes the following sections: • • Factory default settings Technical specifications 158
Insight Instant AirBridge WBC502 User Manual Factory default settings You can reset the AirBridge to the factory default settings, which are shown in the following table. However, many settings depend on the operation mode that you configure on the Day Zero Easy Setup configuration page (see Operation mode and default settings after the Day Zero Easy Setup configuration on page 33).
Insight Instant AirBridge WBC502 User Manual Table 13. AirBridge factory default settings (Continued) Feature Default Setting Client limits 32 when the operation mode is Access Point Not applicable in any other operation mode Guest network DHCP server Enabled when the operation mode is Access Point and you enable a guest network. Not applicable in any other operation mode or when no guest network is enabled.
Insight Instant AirBridge WBC502 User Manual Table 13. AirBridge factory default settings (Continued) Feature Default Setting Other Date and time settings Obtained automatically form the default NTP server STP Disabled 2.4 GHz management SSID time-out Automatically turned off after15 minutes of being idle Management VLAN Disabled (untagged) Technical specifications The following table shows the technical specifications of the AirBridge.
Insight Instant AirBridge WBC502 User Manual Table 14. AirBridge technical specifications (Continued) Feature Description Operating frequency range 5 GHz band 5150~5250 MHz 5250~5350 MHz 5470~5725 MHz 5725~5850 MHz The supported channels depend on the configured regulatory domain. Supported radio technologies 802.11n/ac: 2x2 MIMO with 2 streams 802.11ac supports very high throughput (VHT), 20/40/80 MHz 802.11n supports high throughput (HT), 20/40 MHz 802.
