User Manual
Table Of Contents
- Contents
- 1. Hardware Overview
- 2. Install the Access Point in Your Network and Access It for Initial Configuration
- Position your access point
- Set up and connect the access point to your network
- Connect to the access point for initial configuration
- Connect over WiFi using the NETGEAR Insight App
- Connect over the Internet using the NETGEAR Insight Cloud portal
- Connect over WiFi using a WiFi-enabled computer or mobile device
- Connect over Ethernet using a computer connected to the same network
- Connect over Ethernet using a directly connected computer
- Log in to the access point after initial setup
- Dismiss a browser security warning
- 3. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 4. Manage the Basic WiFi and Radio Features
- Set up and manage WiFi networks
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Remove a WiFi network
- Enable or disable client isolation for a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- Change the VLAN ID for a WiFi network
- Enable or disable PMF for a WiFi network
- Enable or disable URL tracking for a WiFi network
- Change the format of the DHCP offer messages in a WiFi network
- Select a MAC ACL for a WiFi network
- Set bandwidth rate limits for a WiFi network
- Set up and manage captive portals for WiFi networks
- Manage the basic radio features
- Set up and manage WiFi networks
- 5. Manage the Advanced WiFi and Radio Features
- Configure advanced rate selection for a WiFi network
- Manage the advanced radio features
- Manage the advanced WiFi settings for the radios
- Manage the maximum number of clients for a radio
- Manage the broadcast and multicast settings for a radio
- Manage sticky clients
- Manage load balancing for the radios
- Manage Airtime Fairness for the radios
- Manage the ARP proxy
- Manage the amount of broadcast traffic
- Set a data volume limit for the access point
- Enable the WiFi Traffic Analyzer
- Set up a WiFi bridge between access points
- 6. Manage Access and Security
- 7. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Specify an existing domain name
- Manage port VLANs
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- Enable link aggregation for the LAN 2 port
- Disable link aggregation for the LAN 2 port
- 8. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser interface
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 9. Monitor the Access Point and the Network
- View the access point Internet, IP, and system settings
- View the WiFi radio settings
- View unknown and known neighbor access points
- View client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View the data volume consumption
- View Air Time Fairness client distribution
- View the traffic analysis results
- View alarms and notifications
- 10. Diagnostics and Troubleshooting
- Capture WiFi and Ethernet packets
- Perform a ping test
- Check the Internet speed
- Quick tips for troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED is off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- The Power/Cloud LED does not stop blinking red, green, and blue
- 2.4, 5H, or 5L WLAN LED Is Off
- A LAN LED is off while a switch or LAN device is connected
- The extender access point and root access point cannot connect
- Troubleshoot the WiFi connectivity
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Factory Default Settings and Technical Specifications
If the Power/Cloud LED does not stop blinking red, green, and blue, the extender access
point cannot connect.
Check the following items or try the following troubleshooting steps:
•
Make sure that at least one root access point is available for the extender access
point to connect to.
•
Make sure that all root access points run the latest firmware version.
•
Make sure that the output power of each radio on each root access point is at its
maximum level. By default, the output power for a radio is at its maximum level. For
more information, see Change the output power for a radio on page 97.
•
Make sure that the extender access point is not too far away from a root access point.
For more information, see The extender access point and root access point cannot
connect on page 239.
•
Restart the extender access point.
•
Remove the extender access point from your Insight network location and from your
Insight account. Then, readd the extender access point to your Insight account and
to your Insight network location.
2.4, 5H, or 5L WLAN LED Is Off
If the 2.4 WLAN LED, 5H WLAN LED, or 5L WLAN LED is off, do the following:
•
Check to see if a radio is disabled (see Turn a radio on or off on page 92). By default,
all radios are enabled and the WLAN LEDs light solid green or solid blue or blink
blue.
•
If you are using a Power over Ethernet (PoE) connection, make sure that the PoE
switch is providing sufficient power to the access point. Insufficient PoE power can
affect the radios. Also see The access point functions as a PoE PD and the
Power/Cloud LED remains solid amber on page 236.
If the error persists, a hardware problem might exist. For recovery instructions or help
with a hardware problem, contact technical support at netgear.com/support.
A LAN LED is off while a switch or LAN device is connected
When a switch or a LAN device is connected to a LAN port on the access point, the
associated LAN LED lights amber or green, depending on the speed of the connection.
LAN 1 port is a PoE PD port that you can connect to a PoE+ switch, a non-PoE switch,
or another LAN device. LAN 2 port is a non-PoE port that you can connect to a non-PoE
switch or another LAN device. Either LAN 1 port or LAN 2 port must be connected to a
switch for a network connection.
User Manual238Diagnostics and
Troubleshooting
Insight Managed Smart Cloud Wireless Access Point AC3000 WAC540 User Manual