User Manual
Table Of Contents
- Contents
- 1. Hardware Overview
- 2. Install the Access Point in Your Network and Access It for Initial Configuration
- Position your access point
- Set up and connect the access point to your network
- Connect to the access point for initial configuration
- Connect over WiFi using the NETGEAR Insight App
- Connect over the Internet using the NETGEAR Insight Cloud portal
- Connect over WiFi using a WiFi-enabled computer or mobile device
- Connect over Ethernet using a computer connected to the same network
- Connect over Ethernet using a directly connected computer
- Log in to the access point after initial setup
- Dismiss a browser security warning
- 3. Install the Access Point in an Insight Instant Mesh WiFi Network
- What are a root access point and an extender access point?
- What is an Insight Instant Mesh WiFi network?
- Requirements for placing an extender access point in a mesh WiFi network
- Install the NETGEAR Insight app
- Connect the access point as an extender to a root access point
- Connect over the Internet using the NETGEAR Insight Cloud portal
- 4. Manage the Basic WiFi and Radio Features
- Set up and manage WiFi networks
- Set up an open or secure WiFi network
- View or change the settings of a WiFi network
- Disable or enable a WiFi network or set up a WiFi activity schedule
- Remove a WiFi network
- Enable or disable client isolation for a WiFi network
- Hide or broadcast the SSID for a WiFi network
- Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management
- Change the VLAN ID for a WiFi network
- Enable or disable PMF for a WiFi network
- Enable or disable URL tracking for a WiFi network
- Change the format of the DHCP offer messages in a WiFi network
- Select a MAC ACL for a WiFi network
- Set bandwidth rate limits for a WiFi network
- Set up and manage captive portals for WiFi networks
- Manage the basic radio features
- Set up and manage WiFi networks
- 5. Manage the Advanced WiFi and Radio Features
- Configure advanced rate selection for a WiFi network
- Manage the advanced radio features
- Manage the advanced WiFi settings for the radios
- Manage the maximum number of clients for a radio
- Manage the broadcast and multicast settings for a radio
- Manage sticky clients
- Manage load balancing for the radios
- Manage Airtime Fairness for the radios
- Manage the ARP proxy
- Manage the amount of broadcast traffic
- Set a data volume limit for the access point
- Enable the WiFi Traffic Analyzer
- Set up a WiFi bridge between access points
- 6. Manage Access and Security
- 7. Manage the Local Area Network and IP Settings
- Disable the DHCP client and specify a fixed IP address
- Enable the DHCP client
- Set the 802.1Q VLAN and management VLAN
- Specify an existing domain name
- Manage port VLANs
- Enable or disable Spanning Tree Protocol
- Enable or disable the network integrity check function
- Enable or disable IGMP snooping
- Enable or disable Ethernet LLDP
- Enable or disable UPnP
- Enable link aggregation for the LAN 2 port
- Disable link aggregation for the LAN 2 port
- 8. Manage and Maintain the Access Point
- Change the management mode to NETGEAR Insight or Web-browser
- Change the country or region of operation
- Change the admin user account password
- Change the system name
- Specify a custom NTP server
- Set the time zone
- Manage the syslog settings
- Manage the firmware of the access point
- Manage the configuration file of the access point
- Reboot the access point from the local browser interface
- Schedule the access point to reboot
- Return the access point to its factory default settings
- Enable SNMP and manage the SNMP settings
- Manage the LEDs
- 9. Monitor the Access Point and the Network
- View the access point Internet, IP, and system settings
- View the WiFi radio settings
- View unknown and known neighbor access points
- View client distribution, connected clients, and client trends
- View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization
- View or download tracked URLs
- View, save, download, or clear the logs
- View a WiFi bridge connection
- View the data volume consumption
- View Air Time Fairness client distribution
- View the traffic analysis results
- View alarms and notifications
- 10. Diagnostics and Troubleshooting
- Capture WiFi and Ethernet packets
- Perform a ping test
- Check the Internet speed
- Quick tips for troubleshooting
- Troubleshoot with the LEDs
- Power/Cloud LED is off
- Power/Cloud LED remains solid amber
- Power/Cloud LED is blinking amber slowly, continuously
- The access point functions as a PoE PD and the Power/Cloud LED remains solid amber
- Power/Cloud LED does not light blue in the NETGEAR Insight management mode
- The Power/Cloud LED does not stop blinking red, green, and blue
- 2.4, 5H, or 5L WLAN LED Is Off
- A LAN LED is off while a switch or LAN device is connected
- The extender access point and root access point cannot connect
- Troubleshoot the WiFi connectivity
- Troubleshoot Internet browsing
- You cannot log in to the access point over a LAN connection
- Changes are not saved
- You enter the wrong password and can no longer log in to the access point
- Troubleshoot your network using the ping utility
- A. Factory Default Settings and Technical Specifications
Power/Cloud LED is blinking amber slowly, continuously
When you turn on the power to the access point, the Power/Cloud LED lights solid
amber temporarily and then turns solid green or solid blue, indicating that the startup
procedure is complete and the access point is ready. During regular operation, the only
time that the Power/Cloud LED blinks amber temporarily is when firmware is being
upgraded. Also, in that situation, the Power/Cloud LED blinks amber quickly, not slowly.
If the Power/Cloud LED blinks amber slowly and continuously, the access point did not
receive an IP address from a DHCP server.
Check to make sure that the DHCP client of the access point is enabled (see Enable the
DHCP client on page 153), that your network includes a DHCP server (or a router that
functions as a DHCP server), and that the DHCP server can reach the access point (both
must be on the same network).
In the unlikely situation that your network does not include a DHCP server, you might
need to configure a fixed (static) IP address on the access point (see Disable the DHCP
client and specify a fixed IP address on page 152).
The access point functions as a PoE PD and the
Power/Cloud LED remains solid amber
When you turn on the power to the access point, the Power/Cloud LED lights solid
amber temporarily and then turns solid green or solid blue, indicating that the startup
procedure is complete and the access point is ready.
If the access point functions as a PoE PD and the Power/Cloud LED remains solid amber
after five minutes, the access point might not be receiving power at the required 802.3at
(PoE+) level.
Do the following:
1. Disconnect and reconnect the Ethernet cable at LAN port 1 on the access point and
at an 802.3at (PoE+) port on the PoE switch.
The access point restarts.
2.
If the Power/Cloud LED remains solid amber after five minutes, check to see why
the PoE switch cannot provide sufficient PoE power to the access point.
Most likely, the PoE power budget of the PoE switch is oversubscribed and you might
need to disconnect another PoE device from the PoE switch to make sufficient PoE
power available for the access point.
If the error persists, see Power/Cloud LED remains solid amber on page 235.
User Manual236Diagnostics and
Troubleshooting
Insight Managed Smart Cloud Wireless Access Point AC3000 WAC540 User Manual